Customer Ratings & Reviews
- Model:
- T3017US
- SKU:
- 5852329
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers find value in the Nest Learning Smart Wifi Thermostat's ease of use, overall performance, and remote control capabilities. Many appreciate the straightforward installation process and elegant design. However, some customers have reported compatibility issues with certain systems, while others have expressed concerns about battery life and fan control. A few users also desire a more intuitive scheduling interface.
This summary was generated by AI based on customer reviews.
AC does not work
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this thermostat and the heat worked great but then the ac would t worked. Called technician and everything turns out it’s the best thermostat and it’s been happening to a lot of people
No, I would not recommend this to a friendNeeded Common wire
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Be ready to call an hvac company and spend some more money. Other than that, good.
I would recommend this to a friendNest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work properly.. Needs to be recharged all the time...
I would recommend this to a friendAvoid overpriced Hype
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced for what it does. Save your money and get an Ecobee or Wyze. Have had 2 units within 18 months just stop connecting with w5 error and Nest support (sorry “made by Google” now that they dropped all the good stuff about Nest) doesn’t exist.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi TR00,
Thanks for letting us know of the Wi-Fi connectivity issue with your Nest Learning Thermostat. We’re sorry you came across this issue and that you didn’t get to support you needed, but we’re here to help.
Your Nest Learning Thermostat comes with a 2-year limited manufacturer warranty starting from the original purchase date. We’re looking forward to doing our best to help you out as soon as you reach out to us at Google Nest Help page: https://support.google.com/googlenest/contactflow
buyer beware!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Called to make sure thermostat would work in my house - sent in photos of my previous thermostat, etc...didn't end up working and now i have to pay for a private installation, in addition to my previous thermostat not working as well.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi MikeC, we appreciate your feedback. We´re sorry to hear about the inconvenience with having to get a private installation for your Nest Learning Thermostat.
We don't normally recommend getting a technician to install the Nest Learning Thermostat. However, there are cases where you may need to have an extra wire installed like a common (C) wire that requires a technician. This happens when the wires from your heating and cooling system aren't delivering enough power to your Nest Learning Thermostat. The common wire will help solve by providing a dedicated power.
Another instance that would require us to refer a technician, would be when your old thermostat isn't working with your heating and cooling system. Either the old thermostat is broken, or that your system may need some maintenance check before the Nest Learning Thermostat can be installed.
Please do not hesitate to contact us if you still experience some issue with your Nest Learning Thermostat even after having a private installer check and set it up for you. You´re more than welcome to contact us once more here: https://support.google.com/googlenest/gethelp
Unreliable learning capability.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Nest thermostat. It does not work as well as the first one. It behaves erratically as far as the próx sensor is concerned forcing me to touch it. The learning portion is also not really reliable and so far the notion that you don’t have to lift a finger is false advertisement.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .We're sorry to hear about these issues you've experienced with your Nest Learning Thermostat and we'll be happy to look into this with you and assist with any adjustments the setting may need to ensure this is working as it should.
Feel free to reach out to us through one of our support channels which can be found here: Nest.com/help
Outdoor speakers brand new dont work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guys or gals that come to fix the new products i bought have no authority to request a new product if the system sold was bad due to equipment or installation
No, I would not recommend this to a friendBuy others as this is overrated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Alexa integration is rudimentary at best Letting it “learn” does not work well at all. It “learns setpoints never used and then adjusts temperature with idiotic settings. No savings recognized
No, I would not recommend this to a friendNot Recommended.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much trouble to operate and troubleshoot, and, getting a replacement battery seems to be problematic. This thermostat lasted less than two years, before its internally-rechargeable battery became so weak that the device could no longer connect to WiFi. NOT recommended. I did just buy a second one, but only because we are experiencing this Christmas week 2022 arctic blast, making it necessary to act quickly.
No, I would not recommend this to a friendI can NOT reccomend this thing! Doesn't work!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this so excited to use it - newer house and boiler. We put it up - and we swear to GOD it was insanely inconsistent with doing it's only job - keeping the house warm! Read up on it - it saps power from your boiler - and really needs a dedicated power line to run. If you don't have that - don't buy it!
No, I would not recommend this to a friendLike it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like that it is self learning which makes it so energy efficient.
I would recommend this to a friendWrongful name
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I receive notify the package was delivery on my name which I didn’t order. It was belonging to lady with her address in Ohio. I’m from California. Actually I haven’t got her package. Strange use my name on her address. Is that confuse you?
No, I would not recommend this to a friendNo longer a quality product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We returned this Nest thermostat. Our HVAC guy wouldnt let us keep it. He said their quality has deteriorated.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, keithbarber. Thanks for the review you shared, and we’re sorry to hear that your experience with the Nest Thermostat has been less than ideal. We’ll pass this along to the right team to work on improving our products’ reliability and usability. If you find yourself wanting to try the any of the Nest thermostats again in the future and have some questions or concerns, our dedicated team is always available to help you here: https://support.google.com/googlenest/gethelp
Thermostat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While Nest products have been great for me thus far this item would not work in my home making it a poor purchase. Even after contacting Nest and them giving me another one it continued to drain the battery and not work with my WiFi. Even tried new service and router.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .We're sorry to hear about the issues you've experienced with your Nest, and we'll be happy to look into this further with you if you can reach out to us through one of our support channels found in the link below.
Nest.com/help
2 weeks to return
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad product and I can’t return it because Best Buy only has 2 weeks for this
No, I would not recommend this to a friendWifi Issues
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my product was damanged with in 6 months of purchase of product, wifi wont connect
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, PUSR. Thank you for sharing your concerns about your Nest Learning Thermostat. We're sorry to hear that you're experiencing some difficulties with your devices when it comes to connectivity. It's important to us that we provide you with the best help possible and identify the cause of the issue you’re experiencing with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
I am suing Google, join me.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I threw this fancy piece of equipment in the garage because it doesn’t deserve disposal into a waste bin. No words describe garbage sold to a gullible proletariat. Stay away and join any class action suits you encounter
No, I would not recommend this to a friendZero stars
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not purchase this item. Somebody else purchased it under my account with my credit card. I wish I wasn’t getting these surveys. Especially about this product that I did not purchase. It gave me the biggest headache of my life.
No, I would not recommend this to a friendxx
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.first installer could not figure out how to connect it, 2nd person told me it was not compatible with my AC
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, BarbaraM. We appreciate your feedback on the Nest Learning Thermostat. We're sorry to hear you ran into installation and incompatibility issues. Although Nest thermostats work with most 24 volts heating and cooling systems, there are some systems that aren’t compatible. Full instructions to check if your system will work with the Nest thermostats are available on our online Compatibility Checker here: https://support.google.com/googlenest/answer/9246656
If you’re willing, you contact us anytime so we can guide you with checking compatibility all the way through installation and setup here: https://support.google.com/googlenest/gethelp
Difficult to program
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend Nest thermostat. I found it clumsy to program. Not capable of sending alerts of any kind. Limited capabilities. I will return mine if possible and get a Honeywell to pair up with a Smart Things hub. All types of alerts are available... and can be programmed easily.
No, I would not recommend this to a friend