Customer Ratings & Reviews
- Model:
- T3017US
- SKU:
- 5852329
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers find value in the Nest Learning Smart Wifi Thermostat's ease of use, overall performance, and remote control capabilities. Many appreciate the straightforward installation process and elegant design. However, some customers have reported compatibility issues with certain systems, while others have expressed concerns about battery life and fan control. A few users also desire a more intuitive scheduling interface.
This summary was generated by AI based on customer reviews.
Returned
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t get it to work - called HVAC company and they said they always had issues with it. Ended up returning it and going with Ecobee, which we’re very happy with
No, I would not recommend this to a friendnever recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it’s never worked well, you’re choosing your comfort temperature but it’s always going for 8-10 degrees higher
No, I would not recommend this to a friendGarbage thermostat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only get this if you don't mind the chance that an electrical surge will turn off the thermostats ability to be controlled by apps.... So if you're away from home and it's below freezing.....you may come home to an ice box!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .We're sorry to hear about this experience you've had with your Nest. If the Nest for some reason loses its internet connection, as long as there's power going to the Nest, this would still act as a standard thermostat and continue to control the homes HVAC system.
Did not work for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not work for me. The unit kept sending signals to my boiler, made my home anobe 90s. I had to put my old thermostat to shut off. Not so smart.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi dumbo, thanks for posting a review. We regret to hear that the Nest Learning Thermostat isn’t working as expected.
Regarding the erratic behavior you observed with the thermostats, we'd like to know more about it to understand and offer a resolution. However, if the thermostats kick in at random times on their own, this is a part of the learning process. Nest Learning Thermostat has the feature Auto-Schedule that learns from the temperature changes you make on the thermostat over time and then creates its own schedules. You can turn off this feature to control the thermostat schedules all by yourself. Here's how you can turn it off:
With the Nest app:
- Open the Nest app and select your Nest thermostat.
- Select Settings and then Auto-Schedule.
- Tap the switch to turn it off.
On your thermostat:
- Press the ring and choose Settings and then Nest Sense and then Auto-Schedule and then Off.
We also recommend clearing the existing schedules by selecting Settings, then Reset, then Schedule and Reset again.
We’re hoping that you’ll give Nest Learning Thermostat another chance to improve your experience. If you need further assistance, our support team is always here to help. Please feel free to contact us anytime here: https://support.google.com/googlenest/gethelp
Extremely disappointed in Google products
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.$250 bucks and it lasted a year and 10 days! Just enough for the warranty to expire! The wifi is blown so this unit and the remote temperature sensor are now worthless.
No, I would not recommend this to a friendNot able to make Nest work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had great hopes to be able to control temperature from phone, notebook. Followed all instructions regarding wiring but was never able to get Nest to turn on. Installing in new build home.
No, I would not recommend this to a friendNeeds C wire
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of people will say that this does not need C wire but it really does. I tried to use it without one and unfortunately it just cycled on and off. I had to return it.
No, I would not recommend this to a friendNo nest for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine with AC UNIT .. caused my furnace to short cycle. Read other reviews this was a common problem for some. Sold it to someone else who was able to use it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .We're sorry to hear about the issues you've experienced with your Nest when activating heating. It's possible that your control panel was sensitive to the way the Nest charges its internal battery which is something that our support staff is able to assist with. Feel free to reach out to our support in the future if we can be of any assistance: Nest.com/help
Nest thermostats
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Called 3 time to schedule appointment for installation they said they would call me back never did i had to pay someone to install 3 of them
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Ringfloodlight, thank you for writing your review. It's unfortunate to learn that you've experienced some difficulties with scheduling an appointment for installing your Nest Learning Thermostat. This is not the initial impression we want you to have of our device. If you need any assistance with the thermostat or have additional questions, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Would not work properly with my HVAC system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was really excited for this unit. Found that it didn't play live with my Carrier HVAC system and had to return it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Paisandad, thanks for taking the time to share your feedback. We're sorry to hear that the Nest Learning Thermostat didn't work well with you and that it's not compatible with your HVAC system so you had to return it.
The Nest Learning Thermostat works with 95% of 24V heating and cooling systems, including gas, electric, forced air, heat pump, in-floor radiant, oil, hot water, solar, and geothermal. We're always working to improve our products and services, and your feedback matters a lot to us.
If you decide to give Nest thermostats another try in the future, we suggest using our online compatibility checker first to ensure that your system is compatible with Nest Thermostat. Here’s the link: https://store.google.com/us/widget/compatibility/thermostat
You may also check this link to learn more about Nest thermostat compatibility: https://support.google.com/googlenest/answer/9246656
For any questions and concerns, feel free to contact our support team anytime here: https://support.google.com/googlenest/gethelp
Thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t realize I only had 2 weeks to return this so I missed the date by 1 day so now I am stuck with an expensive thermostat !
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, thanks for sharing your feedback on Nest Learning Thermostat. We understand that you want to return it but missed the date by one day, so we’d like to learn more about your challenges with using the thermostat. If you’re willing to tell us more about your feedback, please don’t hesitate to contact us anytime and we’d be happy to help you, here: https://support.google.com/googlenest/gethelp
Sucks
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work like you think. Returned one got another and it was freezing in the house. Just turned the fan on no heat
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Fezzes, thank you for sharing your review. We're sorry to hear that your experience with your Nest Learning Thermostat has been less than ideal. This is not the initial impression we want you to have of the products and services we provide. If you're willing to give it another go, we'd like to take a better look at how you set up your thermostat so we can find a resolution to your heating issues. Please reach out to our support specialists and let us help you in improving your overall experience. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Still not installed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my 2013 built home. Currently have a honeywell digital screen thermostat, but it seems to only have the R and C wires. Check compatibility before u buy.
No, I would not recommend this to a friendEasy to setup and very functional
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this on a lark. Was intrigued by the ability to control remotely when away by using my iPhone. I am no electrician by a longshot but the installation instructions and website interactive help made the setup very simple. Offsite control with my phone is easy, and I can also control with my Amazon Echo. Self learning as well as programmable more. Attractive unit. Would recommend without hesitation.
I would recommend this to a friendBroke right outside 2 year warranty period
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for two years. Within a week of the two year period, it broke. Have had A/C people look at it and it can only permanently stay on heat or cool, can't switch between the two.
No, I would not recommend this to a friendDid not work.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not work. The display did not come on. Do not purchase.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Trini2DBone. Thank you for sharing your feedback about your Nest Learning Thermostat. We're sorry to hear that your experience with the device was less than ideal. We hear your concerns, and have taken note of it. It's important to us that we provide you with the best help possible and identify the cause of the issue you’re experiencing with your device. Please reach out to our dedicated team of specialists on our Google Nest Help page for immediate support here: https://support.google.com/googlenest/gethelp
Trash
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash product. Sent a power voltage through my system that almost fried my whole ac unit. Did fry my thermostat. Had to put old one on again.
No, I would not recommend this to a friendThermostat
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My enery bill has increased. The settings are ridiculous the heat or AC can come on at any time. Its only good for turning the temperature to a comfortable after a vacation.
No, I would not recommend this to a friendproblems with device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The heat came on at 69 degrees after it was working for two days. Confirmed my wiring was correct. Bought a different thermostat and it has been up and running for one month without a problem.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .We're sorry to hear about these issues you've experienced with your Nest, and we'll be happy to look into this with you if you can reach out to us through one of our support channels.
Nest.com/help
Vickie Fremont
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My furnace is old and they were not able to install it as it did not have a common wire. It sure it would have been nice if they were able to install.
No, I would not recommend this to a friend