Customer Ratings & Reviews
- Model:
- T3017US
- SKU:
- 5852329
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers find value in the Nest Learning Smart Wifi Thermostat's ease of use, overall performance, and remote control capabilities. Many appreciate the straightforward installation process and elegant design. However, some customers have reported compatibility issues with certain systems, while others have expressed concerns about battery life and fan control. A few users also desire a more intuitive scheduling interface.
This summary was generated by AI based on customer reviews.
Not good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this product do to not turning on at all. Even after I hooked up everything as it was suppose to and even got help and couldn’t get it to turn on. So took it back
No, I would not recommend this to a friendDoes not work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have tried twice within 6 hours of trying to make this unit work. We even tried calling the place which you can only chat. Totally a waist of time and money.
No, I would not recommend this to a friendWorks fine, easy to install
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised. Does not work with Homekit, minimal functionality with ADT pulse - cannot create automations. Works great with Alexa. Nest site was down when I installed the system. Hopefully it won't be a common issue. Installation and setup were super easy, although I wish more of the setup was done on the app instead of on the thermostat. Display is really nice and bright. White looks a lot more subtle than the other colors, I feel. INSTALLATION HINT - I had the furnace covers opened while installing this as I had to connect the c-wire to my furnace - electrician didn't connect it because old thermostat didn't use it, but the wiring was already in place. Furnace wouldn't power up with the covers off, so Nest didn't come on. Once I put the covers back on, the furnace came on, and the Nest came on as well.
I would recommend this to a friendEasy to setup and use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Connects to your WiFi and then lets you control the temperature from the app or through your Alexa devices. Has a nice eco mode and tracks when you’re not in the house so the AC or heat doesn’t turn on while you are away.
I would recommend this to a friendNever worked
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We tried to install but it would not connect to the nest server. We were unable to reach nest and Best Buy return policy will not allow for a return.
No, I would not recommend this to a friendPoor design and misleading labels
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money. Their RD dept needs a new leader. Needs an external power source, unclearly labeled. Tech support is very untruthful in helping you. Not worth the hassle or the $249 PRICE!
No, I would not recommend this to a friendError code
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked well for about 2 months, then it gave an error code where it no longer received power from the base. Now my house is freezing.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jesse,
Thanks for letting us know about the issue with your Nest Learning Thermostat. We’re truly sorry to hear that your comfort is compromised and that the thermostat encountered a problem after such a short time. We’d love to improve your experience.
We wanna make sure that we have a better understanding of the issue you’re experiencing so we can help you in the best way possible. Please consider reaching out to us and we’ll do our best to help by visiting: https://support.google.com/googlenest/gethelp
Always an issue with Nest
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn't work. First I paid to have it installed then I had to have another person come out to remove it. Total waste of time and money.
No, I would not recommend this to a friendDidnt work for us
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldnt get it to work reliably Support was useless Learning didnt go well Error messages made no sense Uninstalled
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JSB21, thank you for sending your feedback. We're sorry to hear that you're experiencing some difficulties in getting your Nest Learning Thermostat to work reliably. We apologize if our support team wasn't able to help you with troubleshooting any issues you've had with the device. If you're willing to give us another chance, please reach out to us and provide the Case ID from your previous contact with our support team and let us help with improving your overall experience. You can click on the link on our Google Help page here: https://support.google.com/googlenest/gethelp
Wroked graet for the first year.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did what it was suppost to for a year. then the wifi went out on it. stilled worked as a thermostat. now a year and a half in the thing resets itself over and over.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .We're sorry to hear about the issues you've experienced with your Nest Learning Thermostat. The Nest Learning Thermostat comes with a 2 year warranty, so please reach out to us through one of our support channels so we can assist.
Nest.com/help
FABULOUS BUILD QUALITY WITH EASE OF USE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Here is what I did... I purchased this NEST 3rd Gen unit, then a Eco-Bee Smart and finally a Honeywell. The three thermostats were all carefully reviewed online and in person. Placed on the wall for cosmetic appearance and I downloaded the apps for each. The Eco-Bee was a great contender with a great app (better than the NEST app) but Eco-Bee didn't have the build quality that NEST had and Eco-Bee required that I attach the unit to the wall with this rather large backplate. In plastic white (they said I could pint it). The Honeywell had a miserable app and the wired connections were marked so poorly for install that I lost interest quickly. Honeywell had apparently sold the division to a Mexico-based firm (I'm not certain though). The NEST is heavier than the Eco-Bee and Honeywell. The NEST app is very good for the install aspect but just average for the general daily or weekly use factor. Install took minutes and it quickly linked to the wi-fi system here at home. I also added the optional sensor that I also connected with the app and placed it in the bedroom. It was an immediate pleasure to use both the actual dial on the NEST and just as easy to use the NEST with my iPhone app. Simple, very user-friendly and there was never a reason to call customer service as it was a breeze to install and learn. Really worth a special note here is how large the NEST unit display is. No getting your glasses or not being able to see it at night. It's display beat out every other thermostat I looked at. A solid 5 stars. Zero complaints. A generous warranty.
I would recommend this to a friendNothing lasts
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a piece of crap. Just quit working. Kept dropping connection. Will not select things. Awesome I can’t wait to buy another one.
No, I would not recommend this to a friendNot worth $250
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Temperatures are way off. Have to control it manually. Not intuitive. I think they should work more on the temperature differences between outside and inside temperatures.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .We appreciate the feedback on this and we recommend posting this on the Nest Community page: https://www.nest-community.com/s/ to get maximum visibility for this feature request.
No nest no heat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give zero I would. Not a product problem but it never was installed so no way to rate it.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi MichaelGotimer, we truly appreciate your feedback on Nest Learning Thermostat, and we’re sorry to hear it never was installed. Installing a Google Nest thermostat is an easy DIY project that takes about 20-30 min. The Nest app’s step-by-step instructions make it easy to install and wire your thermostat, so use it as your main guide. Please make sure to check that your system will work with the Nest thermostat before installation using this link: https://support.google.com/googlenest/answer/9246656
Also, if you want someone to help you check your system’s compatibility, install, and set up your Nest thermostat, you can contact our installation partner who can also give you a demo and answer any questions or concerns you may have after the installation. Here’s a link if you want to book an appointment for installation: https://support.google.com/googlenest/answer/9850152
Or if you’d like, we encourage you to contact our support team through phone or chat for assistance here: https://support.google.com/googlenest/gethelp
Best Buy Total Tech is not worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed Nest thermostat. It will not connect to home Wi-Fi. Called Best Buy Tech Support. Never called back.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Atty, thanks for sharing a review on Nest Learning Thermostat to let us know that it won’t connect to your home Wi-Fi. It’s unfortunate to hear about your support experience, and we apologize for the inconvenience it has caused.
Nest thermostats connectivity issues are sometimes related to power issues,which may occur when your system wires can't deliver enough power to keep the thermostats charged up. As a result, they start draining the batteries and disconnect from your Wi-Fi and sometimes cause the battery to drain faster. Your Nest thermostat uses the voltage from your system’s wires to keep its internal battery charged. If the power to your system is switched off or there’s a blackout, the battery has enough capacity to keep working for a while but will eventually run out. Your thermostat will also turn off features like Wi-Fi to preserve battery life before it must turn off completely.
That said, we’re hoping to hear more about your feedback and learn on how we can help you best. If you’d like, you can visit us anytime here so we can have a closer look into it: https://support.google.com/googlenest/gethelp
Not me but Best Buy doesn’t help fix the situation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful. As I keep telling you this wasn’t me but but don’t do anything about it. I didn’t buy this. Whoever did used my name and password
No, I would not recommend this to a friendWouldn'the work with our HVAC system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used the online wiring help and was sent a wireing diagram from Nest. When it was hooked up it would not start into the programing mode needed to use the thermostat.
No, I would not recommend this to a friendDoesn't last & the app is crap
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a 2 year warranty and broke after 2 years and 1 month. The nest app is clunky and setting a schedule is so difficult.
No, I would not recommend this to a friendHorrible set up if you have more then one product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible set up process. Have to add a second household if your products are too far away from each other.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Dann, thanks for your feedback on the set up for your Nest Learning Thermostat. It's unfortunate you encountered this issue, and we apologize for any inconvenience this may have caused you.
If you´re willing to try, we'd like to help you with the issue you are having and see how we can provide a better experience. We have a team of specialists that can assist you and even walk you through the set up process and features for your Nest Learning Thermostat. Here's the link to our support page where you can reach us: https://support.google.com/googlenest/gethelp
Save your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed at all nothing but issues. Best Buy had to come out 5xs to finally get it right
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for posting a review. We´re sorry to hear that your experience with Nest Learning Thermostat is less than ideal.
We value your feedback as we´re always working to improve our products and services. For installation guidelines, you can visit this link: https://support.google.com/googlenest/answer/9274936. Also, our support team is always here to help incase you need assistance. You can call us anytime using this link: https://support.google.com/googlenest/gethelp