Customer Ratings & Reviews

I am a software engineer and like to play with gadgets. I've been using it the past winter and I'm impressed with the device. It just works. It is easy to install, just followed the instructions. Love the scheduling configuration though it could be a little more intuitive. Best feature is being able to control the thermostat from phone/website. One feature I wish they add is to always show the clock and current temperature. Looking forward to buy another one for my basement this year.

Probably would have been ok but could not find an electrician to install. Tried contacting nest 3x after none of their recommendations worked out. Return to store.

It doesn't work, it's just working to be announcing Alexa's system. It forces you to open accounts.

If you think a smart thermostat should have a hold function you will be surprised to know there is no easy way to just set the temperature on the Nest

It worked correctly at the beginning but in less than two years it has stopped working. Does not detect the power wire.

It's really hard to turn.... not sure if they ate all this way, going ro return this one and see if the other one is just the same

I hate the thermostat it keep going on eco mode even when I turn eco mode off it keeps doing it

This is my first purchase of a Next thermostat. I've bought "smart" thermostats before and used them in other houses. The Nest is by far the easiest to use thermostat I've had and it also looks good. Installation and setup was a breeze. I really like being able to check out the energy usage each day to see if I should make any changes to lower it. The support team is outstanding and always responds quickly to any questions I have in email.

My advice is get a Ecobee4. The Google Nest has issues.

Can’t find wifi connection. Lots of people having the same problem

Worked for 2 days and I now don’t have access to it. It kicked me out of the system

Did not work. Had to return. I had an a/c specialist attempt to install it and it still didn't work

Purchased for full price. Two days later, price was dropped. Best Buy refused to honor new, lower price.

Every time the electricity goes out, there are problems getting the NEST back up and running.

I don't see what the noise is about these. Still haven't seen any different in my electricity bill

Was warned by my air conditioner repairman that this product will ruin my air conditioning unit by regularly turning it on and off.

I had just installed 2 2nd generation Nests and 3 weeks later this was released so I boxed them up and returned both to Best Buy and swapped them out for this generation version. Those of you who think there are no big differences in generations, you are dead wrong. This generation of Nest is thinner, larger more bold screen and has a Farsight setting which enhances the entire dial, noticing you from about 20 feet away looking at the thermostat. Plus it seems more intuitive and is just sleeker looking. What happened was Google bought these guys and said, lets update this product to make it look like a modern product put out by a Google company. Plus this syncs nicely with all 9 of my 2nd gen Nest Protects and is just a beautiful product. So go ahead and trade in your 2nd gen Nest Thermostat because you won't be sorry!

I live in Nebraska, so we have cold winters and hot summers. The NEST was bought as a household gift for the Holidays and it is awesome. My wife even loves it! Set up is pretty simple; just go to their website, watch a quick video and then see how your old thermostat is wired. Plug in old wires (usually 3-4) into corresponding new ports for the NEST. Using this in the first month has saved us $60 in the first month. (As compared to last years gas bill during the same month.) Our old thermostat was very outdated and we found that even the temperature was off by about 5 degrees after installing the NEST. It's also nice to turn your heat on with your smartphone using Wi-Fi (again, very easy setup) on those chilly mornings, before you get out of bed! Also, forget to turn off your heat or AC when you left for work? No problem, set it to "Away," mode using your phone and save money and energy. This product is worth the price and is fairly simple to set up. I recommend it to anyone who's looking to update an existing thermostat, save money and/or wants to help the planet by saving some energy.

I had a professional install it when I purchased a new AC unit, they could not get it to read/work - returned it

Not sure if I got a defective item. It doesn’t stay charged once it’s installed