Customer Ratings & Reviews

We had multiple reschdules on instaltions .we r total tech members bit still they rescheduled the installation multiple times . Eventually we have cancled the order and now ordered from store , hoping to get it on the set date .

Very easy to set up and follow the online video for installation. Once set up in the app, very intuitive to use snd looks very sleek. We decided to not use the provided backing plate, and mount the thermostat directly on the wall. This just involved a small amount of patching compound on an extra hole from the previous thermostat and a touch up with paint.

Had a bunch of Rewards Zone certificates to spare so I ended up getting this thing for like $15.00. Let me tell you it would be worth the $250 ALL DAY LONG. VERY easy install and the ability to track usage, shut system off from your phone and auto away feature make this the worlds easiest and best thermostat out there. Never would I have thought I would say I love a thermostat, but I can tell you that I LOVE LOVE LOVE this thermostat.

My home is filled with smart home products at this point, and the Nest thermostat is by far the most seamless device to use. Installing it in my home was a 10-minute task, most of which was spent shutting off the breaker and getting it mounted on the wall. Setting it up to your wifi through the nest app is extremely intuitive and quick. Once you are setup, it immediately begins learning your usage habits and patterns. One nice thing about the Nest Thermostat, and Nest products in general, is that they are always updating them with new features. Airwave is one of the features that was last added to the thermostat, which cycles the fan after the AC compressor has finished running, to make sure that you get all of the cold air out of your vents. Nest Thermostat also integrates with other nest products, like the Yale X lock. Once the door is unlocked, the thermostat knows that someone is home, and can switch the cooling/heating schedule if needed. Another neat integration is with the Nest Protect smoke alarms. In the event of a fire in your home, it can tell the thermostat to start running the furnace fan, to help try and circulate as much fresh air through your home as possible.

Bought the 3rd Gen Nest device a couple of weeks back. I was pleased at the ease of use of the item and I could install it within 20 minutes. It has already learned the usage from last week, and I can change the pattern per day of the week when needed. Remote control using iphone is great and I am waiting to see if I saved any money on the electric bill next month.

Lasted one year. Nest did send replacement but it is was a refurb unit and looked like a refurb unit. I had a black one and the replacement was silver. If I wanted a silver one I would have purchased a silver one. Very disappointed that a 250 dollar thermostat only lasted a year.

Installation was simple. I love that I can change the temperature of my home before I get their. Finally, it saves me money!

Ability to control and check on the home temperature from a phone is amazing. THis is very user friendly. I installed easily within 30 minutes. I like that it comes with several options for mounting on the wall.

I love this thermostat. It has learned my schedule and sets the temperature accordingly. It is very hassle free and takes the worrying out of if you forget to turn the thermostat down when you leave for the day or go out of town. My favorite features are the auto scheduling and the ability to change my thermostat with my phone.

Excellent installation instructions. Everything you need except the tools. Looks great and easy to use. Very well designed. I'm not sure I believe all the hype about how much energy costs you save - after all it's just a programmable thermostat that happens to be capable of remote programability. Time will tell...

The Nest is the “Best” thermostat. Easy to use. Like how it lights up when i walk into the room. Like how I can use my phone to adjust the tempiture.

Beautifully designed and takes all the effort out of managing your home's heating and cooling. Pros: great design, can modify settings over the app in and outside the house, super easy setup. Cons: wish it worked with Apple HomeKit. This would tie it into the smart home ecosystem better.

Works great, easy to install. This was a replacement for existing Nest with a dead battery. (Google/Nest doesn’t tell you about the battery which only an electrical engineer can replace)

After 4moth internet signal stop working I reset. Still don’t work please if you buy this put insurance because nest technician support is suck they . hold me waiting for two hours

Bought the Nest about two weeks ago. Installation was easy. It all went well for about a week, then it started throwing the "E74" code - no power to Rh. I called technical support and we went through an extended (60 minutes) trouble shooting process, swapping almost every connection, to isolate the issue determine if something was wrong with my (3 month old) HVAC system... Off course everything was fine with my AC/Heating system. During troubleshooting, the Nest magically started working again. We were puzzled why it stopped working, and equally puzzled why it started working. Anyway, technical support (very nice but puzzled guy) claimed it must have been a loose connection. A day later, my wife called to say the issue had resurfaced with the Nest. So while heading back home from work, I called ahead to Nest technical support, because is does take some time to get them. Upon reaching home, with Nest now on the phone, the system began working (without us starting the troubleshooting). The tech support lady claimed there might be a small break in one of my wires, which i didn't necessarily agree with because why then would it work intermittently? The next day, while out, the dreaded E74 issue came back again and showed on my wife's phone. When we got home i got my multimeter to test the power to the wires, and everything was fine with the wires. Put the Nest back on, and it showed no power. Obviously something was wrong on the Nest end. We called Nest again and another technical support staff (sounded like he was half asleep) wanted to walk me through the same 45 minute procedure we went through the first time to try and check to see if my heating system was working or my house had a wiring issue. I asked him if he read the history; he went back, started reading, then came back wanting to do the same thing - play musical chair with the wires. I got frustrated, my two year old was getting cold, so I went back for my old thermostat (Nest tech support, did tell me not to toss it just yet)...and I reinstalled it. My heat worked immediately - and no issue with power to wires. I have had continuous heat since then. I am guessing the Nest unit was messing up - but it didnt seem as if Nest wanted to accept that this is the case; they ....OR nest has compatibility issues with heating systems that uses high efficiency variable blower speeds or staged heating (although they say it accommodate up to three stage systems. Again...its good when it worked. Maybe it needs a bit more work.

This has been a great product. It took a little longer to set up than expected (1 hour), but Nest has the best tech support of any company I have ever dealt with. They actually speak native English, you don't sit on hold forever, they know what they are talking about and they genuinely want to help and will stay on the phone until you get it figured out. Once set up it works perfectly and has revolutionized our system. I am certain the Nest paid for itself in the first year we owned it and we have had it for 3 years (yes, this review is a bit late, but better late than never!). Not a single malfunction in 3 years. When I installed a new zone board I had to reprogram but tech support was there to help again. I highly recommend this product.

The product was very easy to install and very simple to use. I have had it for a little under 4 months and it has reduced my cooling and heating bill moderately. savings about $18.00 a month.

The sensor base already had marks and the sensor in front was a bit scratched. Furthermore, the W1 connector is not responding.

We love the Nest thermostat. We put them in all of our AirBNBs. Specifically this model is our favorite. Others are difficult to use. This one is easy to use and very intuitive. You and your guests will love it.

This thermostat does all that it promises and after using it for almost a year, I've yet to find any negatives or downsides. The ability to program itself did not seem all that useful at first because I never programmed my old thermostat, however, the thermostat intuitively learned our family's heating/cooling habits and, through the monthly reports, motivated me to be more efficient with my heating and AC use. The ability to turn off the system remotely or turn on the AC before coming back from out of town is a valuable feature that would justify the purchase on it's own. I honestly can't imagine going back to a conventional thermostat after using this.