Customer Ratings & Reviews

This is my first smart device. Easy install and looks great on wall

Not for the birds! Like all Nest products, they keep making the Nest Thermostat better through software updates. They keep coming up with ways to make things even more thoughtful. Love this product and recommend to anyone.

This thermostat from Nest (3rd generation) was incredibly simple to install, and the setup could not have been simpler. The app is intuitive and easy to use as well. Being able to track energy usage to help us choose a better schedule or temperature set points is helpful.

Let me start off by saying I've never installed a thermostat before. This is idiot proof. Videos, pictures, comes with labels.for wires. Shut off breaker for ac and heating install and set. May electric company will give you rebate or cover as well. No cons just buy it. App is awesome and easy to use and saves money.

I love my Nest thermostat! We were experiencing problems with our furnace and it alerted us immediately that there was a problem & what was happening. I love adjusting the temperature remotely. I highly recommend!

I've spent probably 50 hours on the phone with Nest Google tech support and they've been patient but very frustrating to go through their unnecessarily tedious process with non-native English-speaking tech-support only to discover that Xfinity Comcast Wi-Fi does not connect with Google Nest thermostats. You can look up Xfinity Comcast compatible devices and then search by thermostat and you will see that Nest is not included. Very unfortunate! Took me WAY too long to figure this out (no thanks to Google Nest or Xfinity Comcast) and I wish way more publicity was given about this because I wasted soooo much time!

Best investment for my a/c unit. Easy to manage, and how it keeps track of how it’s being used.

Next makes great products this is my second thermostat in my home it's so smart that I never even touch it it just learns my behavior the first couple of weeks of using it have it integrated into my Google / nest home

This is my third nest ( i have had both previous versions) the product is great but don't count on great customer service from nest. This morning as I write this review the service is down again and i am not able to connect to my nest thermostat/protect. The mobile app is down and so is there website. According to https://nest.com/support/ all services are "OK" (which is not true) I called 1 (855) 469-6378 since there services have been down quiet often after been on hold for over 15 minutes the customer service rep by the name of Charlene disconnected on me after I voiced my frustrations. So i called again (another hold of 5 mins this time) and spoke with the guy named Jeff and he informed me that the service is indeed down and there is no ETA. (this is the third time this week alone)

3 years in and my Nest Thermostat is still doing great! The scheduling is great, I also like the ECO mode Installation was a breeze and the app is painless. I’m certain my electric bill has gone down. Catch this on sale, then get a rebate from your electric company.

Sony should learn what service is by paying attention to Nest. I had trouble installing the unit, the service department at Nest was excellent. It is a good unit especially if you have a regular schedule. If you are in and out a lot like me it is nice to at least have the internet connection.

Now have them for all 4 of my systems. Love the leaning feature and the ability to control on my phone through the Nest/Google Home App.

I bought one of theze 3 years ago for my mother’s house and it was a fantastic purchase. It has worked as discribed with zero issues. A good purchase for anyone looking to upgrade!

Google Nest is a festering pile of crap. You've be warned. ecobee3 Lite with remote sensors works well. Don't make this mistake. The Nest is unreliable and keeps the house too warm or too cool because it has a 1.1°F degree swing. That means if you set it to 75°F, the AC will not come on until it over 76°F and will not turn off until it's under 74°F. This is not adjustable because Google refuses to listen to customer complaints. The learning features are horrible and had to be turned off because it was always too hot or too cold. There is no hold function - that's right - no hold temperature whatsoever! Why? Because F you, that's why. Nest controls you - not the other way around. It's specifically designed to save energy by making you uncomfortable - seriously. Nest also constantly bugs you to join there Nest Renew program (which has the ability to turn your AC off if the local utility says so). There is no way stop these nags on your app! The most serious issue is reliability. Our Nest has broken three times over the years, resulting in NO air conditioning during the summer in Florida. Don't buy this product - you'll be sorry. Try the Ecobee or Honeywell. In summary, if you think your thermostat can save the planet and you don't mind indulging that fantasy while being uncomfortable in your own home, by all means get the Nest.

First, the user experience on the Nest Learning Thermostat is great. It looks beautiful, it's easy to work and configure, and each one (we have two) works well in tandem with not only the other thermostat, but the Nest smoke detectors we have in the bedrooms as well. The iPhone app works great, too, and it integrates very well with the Wink smart hub we have. Now for the down side: While it's smart, it's only as smart as it can be given the information it has. It needs sensors in order to correctly understand the temperature situation, and it seems to only use the temperature sensors built into the thermostats, ignoring any others we have around the house. And there are not at this time any standalone temperature sensors available for the Nest system so that it can better understand the temperature in other parts of the house. So despite our hopes and dreams for a smart thermostat managed house, we still live in a house with rooms that are uncomfortably cold or unbearably hot. If I could roll back the clock, I'd probably take a long, hard look at buying Ecobee thermostats instead, since there are remote temperature sensors available for it. I tentatively recommend this -- if your home isn't prone to rooms with wildly different temperatures. Otherwise, consider your options carefully before deciding which thermostats to buy.

After reading several articles about the Nest thermostat, I decided to get one. The installation and programming were easy to do and in the few months, since I've installed it, my power bill has fallen enough to change me budget payment with the utility. Money well spent.

Works great and delivery was fast. Was an open box but good as new.

Best thermostat on the market, bought an additional one for my basement

This is my second purchase of this nest thermostat, since we are moving and want the nest thermostat on our new home! We love this thermostat! We have saved on average about $200 a year! I love that I can program the thermostat from the nest app and have it start heating or cooling an hour before I get home., and that it notifies me when to change my air filter. Definitely recommend this product

my dad has one and loves it, he has been asking me for over a year to help him get another one