Customer Ratings & Reviews

We're currently on our 3rd nest. First one stopped connecting to the internet. Second one also stopped connecting to the internet but also wouldn't charge. We were left without a thermostat in our house for days so no heat. We just got our 3rd one yesterday and I just want to make sure no one has to deal with this. Everyone around me with them have had the same issues.

Every 2-3 days I have to restart it because it stops working. It seems like there is a bug in the code

Have been through 3 of these in the last 2 years. Each time we get the same malfunction error and have to replace. If I could give no stars I would. It always malfunctioned when the weather hit negative temperatures. I wouldn’t recommend Nest if you want it to last more than a year.

I have 2 in my house bought less than a year ago one of them completely stopped working and one no longer connects to WI-FI both under warranty, I submitted a claim weeks ago and no response Google doesn’t care they just one you to spend more more on these pieces of junk

I've regretted buying this thing from almost day 1. It repeatedly changes my temperature on its own, all the time. I'll set it on 74, only to find it blasting cold air at 69 a few minutes later. I've tried turning off all the atrocious "learning" features, but even then it still does it. I'm at the point where I'm close to ripping the thing off the wall and getting a normal thermostat because I'm so sick of it changing the temperature to random nonsense on a daily basis.

I would not purchase this product again. After 8 months the product would no longer connect to WiFi. After 3 hours on the phone with google/nest support, they sent a replacement which I received in about 2 weeks. 6 months later (now out of warranty) the same problem occurred. After speaking with nest, they told me I should just buy a new one. Because the third time is the charm I guess? Don’t waste your time. Buy a simple thermostat.

As an installer for these i would not recommend these some models require the google nest home app to run the issue is that this application isnt good it does not work half of the time nor is there an update that fixes the constant crashes. Spare yourself the headache and just buy something that isnt google or nest.

The battery life very bad. I recplaced it once and I am not Happy with this product.

Lack of HomeKit / Apple Environment Compatibility. Temperature shows 76 but all my other temperature sensors agree the temperature is in fact 69 in my house, which makes this inaccurate and useless. Not a product I would recommend to a friend. It’s the prietest with the best UI out there but fails at both main aspects and features it offers, temperature and smart home.

I have now gone through two of these and both times the Wifi connectivity has failed with a w5 error code. The Google website says to reset the thermostat if that code appears but that did nothing. The initial experience is great, but product will not last. Buyer beware!

Thermostat constantly loses connection. Nothing we have done fixes the issue even daily restarts. Router is next to the thermostat and it’s wired into a power supply. Not much of a smart thermostat if you can’t even use its remote features.

Nothing ever works right. Never integrated properly with Google Home or Alexa. Doesn’t work with Apple HomeKit at all. There’s always a problem.

I have two of these and over the years the changes to the Nest product continue to change. What you buy today may not be what you get the future. Don’t expect Nest to improve over time. In the past few months both our units (2 different homes) have decided that it knows best and what we want our heat set at. The first experience was when the heat would switch to Eco mode while we are at home. We have the occupancy sensor on our nest and upstairs Nest Protect (smart smoke detector) and after an hour not walking by, it lowers our heat to 60F. I turned off the auto away mode to prevent this but it doent seem to work. This morning I woke up to a house set at 60F (its currently -10F outside) with a notification that it declared to opt me into seasonal savings without the option to turn it off. My theory is that its due to the country wide cold snap. If you think Google knows best, by all means, this product may be for you but I’m looking elsewhere.

"learning" ok right this thing is dumb af, ill have it on cool set to 73 and a cool front rolls through and the house temp will get down to 67 and this dumb thing kicks on the heater yet it is still in cool mode, get a clue tech gadget im smarter than you!!!!!!!!!!!!!!!! hate it

I did my research on smart thermostats and we decided on the Nest Thermostat. It was easy to install and set up, but it will not stay connected to the internet. At first glance this may not be a big deal, but when we leave for work and the nest registers this, it goes into eco mode and turns off the heat or a/c. If it stayed connected to the internet I would like to be able to turn the heat or a/c on so that the house is a normal temperature when we arrive home. We have spent countless hours on the phone with nest and no one has really been able to help us.

This thermostat is the worst one I have ever used. It randomly changes the temp in the middle of the jight even with the learning settings turned off, its slow and constantly freezes up. Avoid this expensive garbage and get a smart thermostat thats actually smart.

I hate nest. No matter if you disable the learning and disable the away detect it always makes your house too hot. I've even set the temp manually in the program to be 69 max and it always turns it back up. You cannot set the away temp below 75 which just totally sucks. I know this sounds strange but I want to be able to control the temperature of my house... If you are trying to save energy this is probably a great thermostat for you but if you don't care about saving energy and want to be comfortable there is no way to make this thing work.

This thing is such a piece of crap. It's complicated, and HVAC personnel don't like it when coming to fix the thermostat. The Google technicians are generally not knowledgeable and don't know their own system when you call them up, which makes no sense. Not recommended.

These were great until they died. Right around the 6-month mark, one of our thermostats lost Wifi connectivity. I have spoken to 5 support reps and received authorization to replace the device, but still cannot get Nest to ship out a replacement. The Google/Nest support experience is absolutely horrendous. These devices are great while they work, but as soon as you have issues, be prepared for a serious support headache.

This was literally the biggest waste of money i ever purchased!!! It randomly turns off and on, will turn on the AC and not the fan, I have spent hours on customer service and the answer usually being, well, we don't know, and when I had an actual AC repair company come out, they told me the Nest was the problem. This thing has cost me hundred of dollars in wasted electricity. Do yourself a favors, avoid it at ALL costs.