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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 16031 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers consistently note that the product is highly regarded for its ease of use, reliable performance, and convenient smartphone remote control capabilities. Users also appreciate the straightforward installation process, elegant design, and the flexibility of its connectivity features. While the device is well-received overall, some individuals suggest carefully reviewing compatibility requirements before purchase and have expressed concerns regarding the longevity of the battery.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 557 Showing 11,121-11,140 of 16,031 reviews
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just this past weekend I left for the weekend and forgot to turn it out. NEST was auto off within the hour when I checked my phone to turn it off that way. I haven't gotten a bill yet but I suspect I will be saving quite a bit of money and it will pay for it self soon enough

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Nest Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is one of the best purchases that I have ever made. My house is staying at a much steadier temperature and it feels like it. When we leave the house, the house actually cools down to save us money. It is so cool. Can't wait to see what else it will learn

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to use like it so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up still learning about it but can see already where it will save us money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use and install!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a two wire connection for the thermostat. Bought another brand that required three. Device gets power from wires you connect...no batteries! Easy app control!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from an older Nest and it was worth it ! Bigger brighter display and seems to connect and respond better within the app. Learned my schedule within 4 days.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Nest Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this installed along with a new Heat/Cool unit a month ago. It is fantastic...it learns your daily routine and automatically adjusts temperature to those times. Also work really well with Alexa...so i can tell her to turn the temp up or down if I need it adjusted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A real energy saver!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had our thermostat installed for just over a month and love the home/away assist feature to help regulate our temperatures. Both me and my wife work during the weekdays, and this has saved us the hassle of adjusting the thermostat prior to leaving for work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After I installed a new A/C at home, I wanted update the thermostat and I found the best one, its beautiful, reliable and easy to use. Great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A little Pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. The display is large and easy to read. The functions are great. Easy to switch from Heat to Cool. I would recommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nest its so great but whats better its the way bestbuy get all on stock and ready for my clients

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Nest is worth the purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the accessibility and option to monitor the home from bed or away. Google Nest also has a great UI to integrate with all the smart home fun

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works well for what I need tight now. There could be room for improvement though!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our nests. We have one for upstairs and one for downstairs. It is nice for power saving but not coming home to house too hot or too cold

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    God But Rather Ecobee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good item. Easy to install, good looking. But it's just not the same as the Ecobee.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Google Nest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the app controls. Also a step above my former thermostat that controlled heat and cold separately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this Nest thermostat! I am able to turn the furnace on or off through the app and I do not have to get up to do it. No walking down the stairs. I am still learning the thermostat and all it has to offer but so far so good!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Would recommend.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product. lowered my bill by ten buck a month.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Absolute garbage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give this piece of junk less than one star I would. I bought two Nest Learning Thermostats, one for each floor of my house. I set the first one up and the app kept freezing on the same page. After contacting customer support their answer was to uninstall, reset to factory settings, reinstall and if it happens again let the app freeze and wait 10 minutes. That did work, and I had the same problem installing the second thermostat. They worked ok for the first two weeks and then the first thermostat failed. It was a really hot day, and I had the cool cycle going. But I noticed it was getting gradually warmer, not cooler. So I check the thermostat which said “72” in bold numbers, but when I checked the app is said it was 80 in the house. So I tried to turn the thermostat down by one degree, and it said it would take 2+ hours to cool. I went to the Google website and it said this happens when the battery dies, but this model doesn’t have a battery. So I called the support and they said it’s probably the AC compressor. But it wasn’t because the thermostat on the other floor was cooling. So they claimed it was the wiring. So I swapped the thermostats (moved the bottom floor to the top floor and vice versa), but that caused the second one to fail too. Now they both said it would take 2+ hours to cool by 1 degree. The support desk person said I should return them, but BestBuys’s return policy is 15 days, and I was 5 days over. I just pulled them down and reinstalled my old thermostats and the AC works perfectly. Don’t buy these crappy pieces of junk.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Difficult to program

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the ability to control through the phone but the “learning feature is frustrating. It changes temperature on you all of the time and I can’t figure out how to shut that off.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, JohnS. It's great to hear that you're enjoying the mobile app feature of your Nest Learning Thermostat. We apologize for any inconvenience you're experiencing with the Auto-Schedule learning feature.

      To provide you with more information about the learning feature, after approximately the first week of use, your thermostat should have learned your temperature preferences and established a schedule based on that. While it continues to learn, it becomes less sensitive to each change you make. If you're facing issues with the Auto-Schedule feature, you have a couple of options below:
      - First, you can reset the Auto-Schedule feature, which will initiate the learning process again, similar to the initial week of use. To reset your Nest Learning Thermostat, check out this link: https://support.google.com/googlenest/answer/9247296
      - Alternatively, if you prefer, you can completely disable the Auto-Schedule learning feature and use your thermostat as a traditional programmable thermostat. For step-by-step instructions on these processes, please refer to this help article: https://support.google.com/googlenest/answer/9209007

      If you require additional assistance, please don't hesitate to contact our support team by visiting this link: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    Amazing Product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product speaks for itself, this is the 3rd one I've bought and couldn't be happier with it!

    I would recommend this to a friend