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Customer reviews

Rating 4.7 out of 5 stars with 16031 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers find value in the Nest Learning Smart Wifi Thermostat's ease of use, overall performance, and remote control capabilities. Many appreciate the straightforward installation process and elegant design. However, some customers have reported compatibility issues with certain systems, while others have expressed concerns about battery life and fan control. A few users also desire a more intuitive scheduling interface.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 563 Showing 11,241-11,260 of 16,031 reviews
  • Rated 4 out of 5 stars

    It’s A LEMON!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok, thermostat easy to use with WiFi once it’s synced up. It faults out for not charging so disconnects from WiFi or RC wire connection broken and my original thermostat is same wire set up and have not had any problems other than it’s not WiFi.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Xxxxxxo, thanks for writing a review about the Nest Learning Thermostat, and we’re sorry to hear of your difficult experience with the performance and connectivity.

      Nest thermostats connectivity issues could be related to power issues, which may occur when your system wires can't deliver enough power to keep the thermostats charged up. The thermostat uses the voltage from your system’s wires to keep its internal battery charged, so if the power from your system is insufficient, the thermostat will run on battery for a while but will turn off features like Wi-Fi to preserve battery life before it must turn off completely.

      Here’s are some troubleshooting steps that might help in the event that your thermostat has connectivity issues:
      - Restarting your thermostat will refresh your connection. You can restart it by going to Settings > Reset > Restart.
      - Unplug your Modem/Router for 30 seconds, then plug it back in.
      - Check for sources of Wi-Fi interference (cordless phones, baby monitors, microwaves, bluetooth devices, wireless video equipment)
      - Check your battery level, press the thermostat ring to bring up the Quick View menu Settings > Technical Info > Power. Look for the number labeled Battery. If the battery charge is below 3.6V, there might be a power issue.
      - If this is related to a power issue, disconnect the thermostat from your Wi-Fi. Check if the thermostat maintains a charge after.

      If additional help is needed, we’d be happy to provide you with real time services and assistance if you can visit us here: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    Great way to manage the thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are some great features within this product to help with automating your thermostat. I use apps that help kick off my thermostat to either lower or raise the temperature during the day depending on peak pricing hours. There is an eco feature which is useful because it will automatically turn your temperature down (or up) when you are not home. This has helped with our overall bill immensely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great purchase. Easy to hook up and great customer service support. I love being able to turn on the heat from my phone. Great purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my nest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easy to install. Customer service is top notch and readily available to help. I had some questions during the install. They quickly answered them and got me up and running in no time. Nest interface and iOS app make using it a joy.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Make Sure You Have a Common Wire

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long story short, the features and functionality of this device can be good to great. However, make sure your system and thermostat connection point has and supports a common wire. Despite Google/Nest's insistence that you do not need one in my experience and in that of many others you really do. Without a common power your thermostat under heavy load will not pull enough power off your system. As a result it will possibly (likely) cause your HVAC system to short cycle. There are various remedies available to alleviate this issue, but for people who do not have a common wire and or have a system where heat and A/C are spliced together, this can be more trouble than its worth and or require an HVAC specialist to rewire your system.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Will pay for itself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I regret waiting so long to buy this thermostat. It was very easy to install and got it working right away. This product will pay for itself!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great smart themostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install easy to install easy to install good tool

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works well

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. However I would have went with the cheaper version now. The smart side of remembering what you like does not work very well. I eventually had to go to the login page and just set a schedule. You can do this on the cheaper model.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi review1234, thanks for sharing your feedback with us. We’re glad to hear that Nest Learning Thermostat works well for you. However, we do apologize for any difficulty you may have had with the Auto-Schedule feature.

      If you still need assistance or if you have any questions you would like us to answer, feel free to contact our support team. Here’s the link: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Glad I purchased

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love needing able to adjust without getting out of bed. Also, able to adjust when away from home. And the fan mode allows me to not always have to turn thermostat on

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Look wonderful as described

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work as appetite wonderful product helps save money on heating bill, wll recommended.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty Good for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased mine and ended up returning it after about a week of use. It seemed to work well but there was a few issues i had with it. This model doesnt have a light inside so its difficult to see your wine, if the room isnt well lit. The noise is moderately quiet but louder than i expected. Whether or not i recommend it to a friend would depend on what exactly theyre looking for in a wine cooler.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great function and features!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this product so much we bought one a gift to a family member! Installation was simple and set-up was easy. If you need additional help with the setup, they have a few videos on youtube that can be useful. We love to be able to cool/heat the house when we are area within the nest app. Must have for a smart homes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I been having this product for 2 years now and I can say that it has seriously save me a tons of money, especially in the winter. I am able to set the temperature in the house at any moment.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good smart thermostatc

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to upgrade from the first generation Nest thermostat so I could add additional temperature sensors all over the house. Not much practical improvement over the original on a day-to-day basis, but a must if you want to additional temperature monitors. I would not have upgraded to this if the older version supported upgrades.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving our Nest! Love that I can control everything from my phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the units as a full system works great very happy with purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like the nest so far. We really like that it adjusts the temperature when we are away.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work fine...will see what my utlity bill looks like.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned the smart thermostat although I wanted it and saw it’s value. It was too pricy for my current budget. I may buy one in my new home next year. Hope the prices go down

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not for DIYers in Old Homes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not try to install this yourself if you have an old home with a four wire furnace line because you can totally screw up your AC. I thought I had mine set corretly and it worked well for about three months when the lack of a common wire on my four wire furnace wiring suddenly caused the capacitor on my blower to fail, leading to a frozen AC and a lot of water in the basement. I am super lucky that caught it before more damage was done and that I have a friend who works in HVAC and could fix my AC and update my furnace wiring, on Memorial Day no less. In the end, it is an ok product but it is not as simple as it seems to install and you could end up seriously damaging some very expensive equipment, so I recommend getting it installed by a pro.

    I would recommend this to a friend