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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 16031 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers value the product's exceptional ease of use and reliable overall performance, which are the most frequently praised features. Users also appreciate the convenience of smartphone remote control, straightforward installation, and the device's elegant design. While the connectivity options are well-regarded, some customers suggest carefully reviewing compatibility requirements before purchase. Additionally, a small number of users have expressed concerns regarding the longevity of the battery.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 16,031 reviews
  • Rated 5 out of 5 stars

    Sleek look

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install and looks great in our new house

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The Thermostat has a mind of it's own

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Thermostat in my opinion was not easy to setup if you are not familiar with wiring. However, the customer service was wonderful in walking me through how I went wrong with my wiring. I really like the look of the thermostat. It's much better than what is in my rental. The top downfall of the thermostat is it has a mind of it own. No matter what setting I have it in. All of a sudden it stop working and when I look at the app it said I'm away from home when I not. "That can be extremely frustrating. However, it's so convenient with the app being able to control everything. I'm happy with my purchase for the most part

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hey there. We understand you're experiencing issues with Home/Away Assist. Our expert team is ready to assist if the issue persists. Please tap the link to get in touch:
      https://support.google.com/googlenest/gethelp?hl=en Nest

  • Rated 5 out of 5 stars

    Beautiful

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply beautiful. Sleek, elegant and functional. Bravo

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great thermostat for a connected world

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: - gives monthly reports of usage. - It knows when you are away (motion detection) and reduces the temp automatically to save power - easily connect to WIFI - Control your thermostat from anywhere - Fairly easy to install a C wire for charging. Cons: - cost - works best with a C wire for charging the battery. Some setups don't have an extra wire to be used for charging. This is the 2nd Nest Thermostat I purchased. I had to install a C wire for each Nest I installed because my setup did not have an extra wire and I live in an area that can get extremely cold in the winter. It was as simple as running a new 5 wire thermostat cable through the holes that already had my existing thermostat wiring. Then I found the C terminal on my furnace and attached the wiring to it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This thermostat does learn!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this Nest. Especially since I do not have a "C" wire that's needed for so many other smart thermostats. I spoke to Nest help desk online BEFORE I made the purchase and they verified that it would work on my system. Easy install. Works great, it learns and functions via my Google Home assistants. No complaints at all.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nest

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that it connects to my Google Hub. I find it easy to adjust the temperature. I like that it was pretty easy to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to Install

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My existing thermostat system may be different from other homes, but I did not have difficulty installing Nest thermostat on my own. Easy to follow Nest app instructions with illustrations. The Nest itself works perfectly. I could adjust it on the unit itself, my Google Home app, and my Google Home assistant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely the best smart Thermostat

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently moved and after several years with the Nest Learning Smart Wi-Fi thermostat in our previous home, we just had to upgrade the thermostats in our new home. When wiring your thermostat you may run into an issue with the common wire, or rather the lack of a common wire. The common wire is what is constantly charging the thermostat and without one you may find that the thermostat goes offline to conserve power. I discovered that the builder of our home had tucked the common wire behind the wall as it wasn't necessary for our previous thermostats. Take a look and see if the common wire is there and if not, you might want to consider adding one. With constant power this thermostat is just about perfect but you'll want it connected to Wi-Fi constantly to make the best use of it. We have two of them in our home, one for upstairs and one for downstairs and we absolutely love them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Súper cool!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Weird to say I’m in love with a thermostat but I am! This thing is freaking amazing. It took two days to learn my routine. Easily works with Alexa and I can control it from anywhere. I love that I can be driving home and have the house warmed when I arrive. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Homeowner

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Happy. The Nest delivers as promised. Reducing Temps in the evening and warmer temperatures great us when we greet the morning. The bonus was the ease of installation, I was apprehensive but, installation was easy, and for a guy with 2 left Thumbs, that's saying something.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful and smart!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product over all. Looks beautiful. Only problem was installation was a bit difficult. My advice, watch a few utube how To's, to be prepared. Supposedly 30 minutes to install but it took me a lot longer than that! After installation and downloading the nest app, was so easy. I'm glad I made the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy installation

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation is SOOO easy with this thing. Took me less than 15 minutes to get it out of the box and have it up and running. The learning feature is so on-point that I don't even worry about setting the temp anymore, it just knows what schedule I want.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy control and intuitive interface

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit was really easy to install following the included instructions and everything needed for the job was included in the kit. The design looks really great on our wall and the interface is so simple and intuitive it makes it easy to use. The data you can get from it about energy usage in the house is a real eye opener too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great thermostat

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very user friendly. Easy install. Great thermostat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another Google Staple

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As expected. Wifi capabilities, off your phone. Perfect when I'm out of town and can be more conservative until I get back in town. Easy to control by turning

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up an installation was easy. No need for professional install. The included instructions along with additional instructions on the Nest app have more than enough information to install on your own. The operation of the unit is fantastic as well. It is already learning our schedule and we have only been using it for a week.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect keeping home comfortable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought a house and the current thermostat was from the 90’s. We decided on the Nest and were so thankful. Easy installation and easy to use. We received a free sensor with the purchase plus signed up for Duke-Energy energy saving during the summer and received a 75.00 gift card. Win win.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    convenient thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product for those into everything in their home being smart. It's price but I got it for $175 on blackfriday. It's a product that helps make changing the temp in your house more convenient if your at work you can change it or in bed as long as you have your iPhone or smart device. Also looks really nice in the home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Huge upgrade to our ancient thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install for this tech dummy. Works great. Lots of options for adjusting your heating and cooling. Still exploring all the features. Would have liked to have a paper copy of the installation instructions in addition to the online version.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest - Learning Thermostat is pretty cool!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the Nest - Learning Thermostat, on sale. I opened the box, and followed the installation instructions. Make sure you take a picture of your existing thermostat's wire connections and label each wire (using the labels included by Nest) before you disconnect anything. Once you have done this, the rest is pretty easy. Don't forget to download the Nest app to your smartphone, and set-up a Nest account. Also, apply for any rebates you may be qualified for (ex. So Cal Edison and/or So Cal Gas - up to $125!). I recommend that you also sign up for So Cal Edison's Rush Hour program (additional credits to your bill). We've had the Nest Thermostat for a week now, and our central heat and air runs in the morning (5am) for a few minutes to heat the house to 72F. The house stays above 70F the rest of the day. The Nest already learned our routine, and it "knows" when we leave the house with our smartphones and automatically sets the thermostat to Eco mode. I think this was a smart purchase for our home. We had new insulation added to the attic, walls, and under the floors in 2015 so we don't leak much warm air and the furnace doesn't run very often.

    I would recommend this to a friend