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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 16031 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers consistently note that the product is highly regarded for its ease of use, reliable performance, and convenient smartphone remote control capabilities. Users also appreciate the straightforward installation process, elegant design, and the flexibility of its connectivity features. While the device is well-received overall, some individuals suggest carefully reviewing compatibility requirements before purchase and have expressed concerns regarding the longevity of the battery.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 609 Showing 12,161-12,180 of 16,031 reviews
  • Rated 5 out of 5 stars

    Thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thermostat. It was a wonderful upgrade for my home. I’m constantly using my phone to adjust it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Thermostat!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with my Nest Thermostat. Works well with my Alexa-powered smart home and has already started "learning" about my needs. Turns itself down at night and in the morning when I was feeling cold I walked over to it and before I could touch it it automatically turned on the heat - reading my mind! The only downside I have is that there are no good peripherals like sensors to put in different rooms or compatibility with smart vents. I'm very happy with it though it was easy to set up, looks great on the wall and even came with a cover plate to hide the bad paint job that was behind my old thermostat!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Automatically regulate your home's temperature based on your schedule. The Nest Leaf feature alerts you when you choose a temperature that's energy efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very nice to be able to control my thermostat with my voice (using Siri or my Alexa) and also when I’m not at home. I turn my heat down when I go home for Christmas but I don’t want to be cold waiting for it to heat back up when I return, so whenever I am on my way back I can adjust my temperature so that when I walk in, it is at the temperature I like.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had great use of this items. Only issues i have had is wifi stopped work ok ng and had to replace rhe unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We have a log home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excited about the copper color that will blend in better with my wood walls. Christmas gift for my husband to help with the electricity bill.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good thermostats

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product except that I can't get both new replacement Nest thermostats on the same 'home' in the Nest app. They were before, but won't work now.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, EricaB! Thanks for letting us know about the issue. We're sorry to hear that you're unable to set up both your replacement Nest Learning Thermostats on the Nest app. Here are some helpful steps you might want to try out:
      - Make sure your internet service is working.
      - Check your app version. Make sure that you have the latest version of the Nest app
      - Restart both your Nest Learning Thermostat. Restart your thermostat to refresh your connection. Once done, try to add it to your account in the app again.
      - Restart your router and modem. Unplug your modem and router power cords. Wait for 30 seconds, then plug your modem and router back in.
      - Check the settings on your Wi-Fi router or access point. Restrictive firewall security or parental control settings on your Wi-Fi router can sometimes block communication with Nest servers. Refer to your Wi-Fi router or access point documentation to learn how you can exempt the Nest thermostat from these restrictions.

      If none of the steps we provided prove to be helpful, please feel free to contact our support team for further help in troubleshooting the issue via this help page: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Convenient nest

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and convenient to have. It helps control temperature levels even when out of the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thermostat is amazing, it has a feature that allows it to know when you're home or away depending on if your phone is at home that helps save energy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Update to the standard thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a lot of options that I like. We did have a few issues with the auto setting. I went ahead and created my own schedule for it. It seems like once or twice a month we would wake up and the heat was set so low we thought the furnace went out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Birthday gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gifted my best friend a Nest for her birthday. She sent me a text maybe a week later saying, how much she loves her Nest.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just had it installed so in time I will really be able to tell how much I will save. It is nice to come home to a warm house without the heat running all day!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my nest and the app to control. Bought for home and business

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So smart and saves money too

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using our NEST for a few months, we can see that this product is saving us money. Love being able to adjust the temperature in the house from our phones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product very energy efficient. This product help me save a lot of money on my energy bills.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Energy Saving

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product for my brother bc of it energy saving program with Heat Pump equipment. Also the fbi can't monitor me through this device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Goof Product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was described the customer service was great I am looking forward to purchasing another product soon

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Tech

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this smart tech thermostat best money I've spent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest Thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got great information from the Best Buy sale person on easy installation.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Should have bought another brand.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first Nest Smart Thermostat I bought lasted about 4 months and the wi-fi card stopped working. No matter what I did, I could not get it reconnected. I had Best Buy send a technician from Geek squad to check it out and he couldn't get it reconnected to wi-fi either. It wouldn't even look for wi-fi networks. He decided it was the wi-fi card. Since I'm a TotalTech member I had the old one uninstalled and and new Nest installed after almost two weeks of mix ups on the scheduling of the uninstall and install. Best Buy now farms out this work to a second party instead of using the Geek Squad and they couldn't get their act together except for one guy who finally helped me and did both the uninstall and install on the same day so I wouldn't have to go without A/C in 100 degree plus temperatures overnight. Now the new thermostat is acting up. At first everything was fine and I could control it from the thermostat, my Nest app and by voice using Alexa. Now Alexa voice control won't work and I can't get it reconnected and I'm at a lost. I'm afraid to go back to Best Buy because of what happened before so I'm just going without voice control, which I miss at night when I'm in bed.

    No, I would not recommend this to a friend