Customer Ratings & Reviews

Very easy to install and set up. I like the learning ability when you are home or away and the user friendly app to adjust it wherever you are. It's energy efficient and adds a nice clean touch to the house with a more modern sleek look.

Very easy to install and set up given the instructions provided. Very stylish product with all the quality you would expect for the price. It has made a huge difference to our AC & Heating costs given the ability to control it remotely and its own ability to learn.

I love this thing. Installation was no where as easy as I thought it was going to be. I took a pic of my old unit but it did not have nearly all the same input terminals as the Nest did so it wasn't a quick swap. I actually had to swap it a few times to get it figured out and clean the wires up in the process which isn't really a bad thing. With that said I learned some things in the process which is ALWAYS a good thing. I love being able to just tell my Alexa to crank the heat a few degrees first thing in the morning before getting out of bed or easily setting up routines. This thing is awesome. Looks nice too.

Very pleased with this thermostat! Has lots of features I didn’t know about until I actually installed it.

It's awesome to be able adjust the temp from my phone. Its very easy to use. You can use the dial to change the temp effortlessly. The nest app is simplified. You can even program the nest to come on at as certain temp during the day.

I bought two Nests, one for each floor of the house. After the installation, my power bill has dropped anywhere from $150 to $300 depending on the month. My house is fairly large, and it was built 30 years ago, heating and cooling the house is just as easy as before and SO much cheaper. In the first four months, the savings paid for the devices. They were basically free. It is also a nice touch to be able to adjust the temperature from your phone if you wake up in the middle of the night from being too hot or too cold. Also, it worked well on maintaining an economic temperature when we were on vacation. It was a comfortable temperature when we arrived home as well. I 10 out of 10 recommend this product to anyone!

purchased my 2nd nest 3rd generation. almost 2 months ago and setup it by myself and took less than an hour. please take extra caution and watch online installation how to install it. It's expensive but most of time on sales.

I bought this unit to upgrade from Gen 2 because it can both make use of the sensors and it has dual-band WiFi for a stronger signal. It was very easy to install, it looks great, and it’s very intuitive to use, either on the wall, with your phone, or via a voice assistant. I’ll ding it a little bit because the sensor schedule—that is, when the device can be told to use which sensor—can’t be customized. You have 4 pre-set blocks to choose from, and that’s it. But then the trouble started. First I got a dreaded W5 error, meaning it’s WiFi radio was no longer working. I contacted Google for a replacement, which arrived promptly… but it kept getting caught in a boot loop and I couldn’t set it up. A second replacement arrived and wouldn’t correctly read my (very straightforward!) wiring, despite the fact that the one with the W5 error still could. The third replacement had the same issue, at which point I was advised to spend $130 to have a technician inspect my system to verify it was in fact the thermostat that wasn’t working. So after 6 total hours on the phone with customer support and HVAC technicians, and 3 replacement thermostats, I finally got my fourth one: an ecobee. I had it on and functioning in 20 minutes. My experience is probably very far outside the norm. I most likely just had a run of bad luck; I know when I see reviews like this for something I have maybe already talked myself into, I think, “ah but that’s just one guy; he’s unlucky or he did something wrong; that won’t happen to me.” And it probably won’t! But given the sheer number of issues I encountered—from failing components to annoying limitations to inept and sometimes contradictory customer support (who, at the end of the day, are call-center employees and decidedly *not* HVAC technicians)—I’d urge you to strongly consider other smart thermostats. This one is just not worth the risk or the headaches.

Works great and easy to install. I would recommend this to someone who likes to control thermostat from away.

Easy to install and nice looking when it is on the wall. Everything included for easy and clean install. One of the best looking thermostats on the market, by far.

Bought the nest a few weeks ago. Like all the functions about it. It learns your settings. You can control from your smart device, you can even see your history usage and make the necessary changes to lower your bill. This little device pays for itself.

Easy to use and looks great. It learns our schedule and preferences and attempts to change settings to meet our habits

Difficult to install,took hours,simple wiring on tutorial does not apply to all thermostat wires that vary,had to get technical help,which still took hours,finally got it too work,it looks great,it’s user friendly once it’s all wired up,you can be sneaky and raise and lower temperature and others don’t realize,got a great price once it went on sale.

Great product. Rebates & discounts are available from both best buy (military discount) and utility companies (approximately $100). It works seemlessly with available app and is extremely easy to install.

Very trustworthy brand. I have two of these thermostats at my primary home, so I picked up another one for my vacation home. Not only can you remotely control the temperature, but you can save money in a few different ways. Create a schedule and if you don't know how or forget to, this smart thermostat will auto-create one for you; based on your habits or if it detects if you are home or away. Plus, most utility companies run rebate programs (Rush Hour). For example: to conserve energy the thermostat may auto raise or lower your temp by a few degrees once or twice months and in return, you will receive a check in the mail ($50 for each thermostat) I have received over $300 in the past few years!

The first gen I replaced worked fine. I bought the 3rd gen to use some extra sensors and get better control on the bed rooms. Works great easy to install only thing could have made it better is if it used the same base plate.

Love this product, it makes it easier to turn ac/heater on & off, saves electricity by turning eco mode. Easy to install it only takes a few minutes maybe less than 30 minutes.

Very easy to install and love the learning feature. Best of all connects to WiFi and can control from anywhere

Great product, worth it for the savings and it has a slick design. The install was very simple and easy to follow.

It was easy to install and setup. Seems to work well. Not too sure exactly how it works and how much it is going to save. Will wait for the winter to see how it controls the temp when it is cold. Probably would have purchased it without a $75 from DTE.