Customer Ratings & Reviews

Easy to install and program it.Self learning in 7-10 days. In power outage it shows malfunction at the wire RH1 which means power wire ! ( just to know it). Restarted self when power was back. Elegant design, ( Not a Christmas tree), simple efficient

Very happy with this purchase. I love being able to access the nest with my phone and setting the temperature in my house so easily.

Love this product, it makes it easier to turn ac/heater on & off, saves electricity by turning eco mode. Easy to install it only takes a few minutes maybe less than 30 minutes.

We love it. Easy to install, easy to learn how to use it and it learns the way you like the temperature in your house during day and night. Has the away option that is a plus. You can change temperature from your smartphone. I'll definitely recommended it

I bought this unit to upgrade from Gen 2 because it can both make use of the sensors and it has dual-band WiFi for a stronger signal. It was very easy to install, it looks great, and it’s very intuitive to use, either on the wall, with your phone, or via a voice assistant. I’ll ding it a little bit because the sensor schedule—that is, when the device can be told to use which sensor—can’t be customized. You have 4 pre-set blocks to choose from, and that’s it. But then the trouble started. First I got a dreaded W5 error, meaning it’s WiFi radio was no longer working. I contacted Google for a replacement, which arrived promptly… but it kept getting caught in a boot loop and I couldn’t set it up. A second replacement arrived and wouldn’t correctly read my (very straightforward!) wiring, despite the fact that the one with the W5 error still could. The third replacement had the same issue, at which point I was advised to spend $130 to have a technician inspect my system to verify it was in fact the thermostat that wasn’t working. So after 6 total hours on the phone with customer support and HVAC technicians, and 3 replacement thermostats, I finally got my fourth one: an ecobee. I had it on and functioning in 20 minutes. My experience is probably very far outside the norm. I most likely just had a run of bad luck; I know when I see reviews like this for something I have maybe already talked myself into, I think, “ah but that’s just one guy; he’s unlucky or he did something wrong; that won’t happen to me.” And it probably won’t! But given the sheer number of issues I encountered—from failing components to annoying limitations to inept and sometimes contradictory customer support (who, at the end of the day, are call-center employees and decidedly *not* HVAC technicians)—I’d urge you to strongly consider other smart thermostats. This one is just not worth the risk or the headaches.

This is the first step to be smart home and save energy. it's very easy to install and operate. The most I love about this is remote operation when I'm not home. You can turn on or off A/C or heater anytime, anywhere. I got rebate from the city.

This is the second nest 3 for our home. We started with one on the downstairs. It worked great. We added this second one a few months later after I added an office upstairs. Easy to set up and it saves energy.

Love this thermostat. Best ability is to be able to turn it on or off when out of the house or in another room. Would definitely recommend this to anyone looking for a new one. Very easy to use for non-tech savvy people!

This is my second Nest Thermostat and I only upgraded to the 3rd generation as I had a new air conditioner installed which was not compatible with the 1st generation Nest I purchased in 2013. I find it very easy and fun to use.

This has helped cut our energy bills by 20%! It is very easy to use and love the eco feature! Also, there has been so many times where I forgot to turn down the heat or A/C and just changed it from my phone while in another country! I have no regrets! A+

My Nest learning thermostat learned my temperature needs within 3 days. It’s so easy to change the temperature, if needed. I love having the app on my phone so I can adjust the thermostat from anywhere.

This replaced an 8 year old original version Nest which stopped working when we installed a new furnace (I still suspect the installer fried the original somehow). The new one is improved in many subtle ways (better WiFi, bigger display etc) yet keeps the same simple user interface. Also the new unit supports remote temperature sensors, helpful in rooms which stay colder or hotter than where the main Nest is installed. Works great with Alexa. We don’t use the learning features anymore since we’re home full time and my wife’s hot flashes don’t follow a schedule. There are cheaper WiFi thermostats but our Nest has worked so great we didn’t want to change brands.

This is my 2nd nest thermostat and it works just as well. Easy to install, I followed the instructions included. Love it, works with the app on your phone and learns your habits. I've had the 1st one for over a year now.

We are so happy we decided on getting the Nest for our home. We were thinking about it for awhile and now we don't know why we didn't buy it sooner! It is beautifully designed and so easy to use. The screen is clear and the animations are great!

The thermostat looks great on the wall and is easy to operate. The mobile app seems clunky and surprisingly outdated for a device with Google branding and backing. While it has been working without issue, I'm skeptical that there will be too many REAL tangible advantages.

It works and it works well. It is so easy to change time settings, heating and cooling, and controls well with the app. I'd easily recommend this and make sure to look into rebates from your power company.

Easy to download the app and very user friendly. Anyone wanting to save on energy and always be in control, I highly recommend this product!

Im going to keep it short and sweet. Super easy to install yourself, beautiful design, flawless interface, app works seamlessly! To early to say if it saves me money on my utility bill but I really made the purchase for the programable features anyway.

Easiest install I have ever done. It works flawlessly and saved 60 dollars on the first month I had it installed on my electric bill. It learns and creates a schedule for you based on your settings manually. Get one... I got a second unit for downstairs.

We switched our Carrier Edge programmable thermostat (doesn't work if you have the Carrier Infinity system) out and couldn't be happier. Really like the intuitive controls and ability to make changes to the system from home or when away. The self-learning algorithm has exceeded our household expectations and the Nest system itself has proven to be a key component in our overall smart home system. The only drawback was installation required an HVAC specialist to install. Had checked with Nest Support (amazing service) in advance it would work, but due to a proprietary cable from Carrier, needed to have it rewired at the furnace side of things as well as at the thermostat. Now that we are all set up, could only be happier if we could see the outside temperature listed on the Nest inside. Otherwise, amazing and glad we changed!