Customer Ratings & Reviews

My biggest complaints about this device is the software which if this device is updated for 7 years like the Gen 3 was, this is all very fixable. Hardware: I am disappointed that I just could not pop off my Gen 3 next and pop on the 4th Gen. The engagement bases were slightly different for most likely good reasons but never-less the installation could have been better if the original base was the same. The label stickers easily fell off. Two fell off during the install and I needed to look up wire configs online to make sure I had them right. Once installed, the base did feel very secured. I did not use the white base plate. Google was smart to include the 2nd gen Temp sensor module. If it wasn't included, I would not have purchased one separately. Now I am thinking about getting 2 or 3 more because the 4th Gen Nest has the ability to average all of the sensors to provide a more even temp feel throughout the house. The gen 4 does better job of learning our house temp schedule better than gen 3. Software: During initial set up the software asks if the user wants to take a photo of the current wiring connections to be referenced later during install. I did take the photo and saved it however, when I needed to use it for reference it was not there. I recommend using the phone camera app and not the Home software for this portion. The gen 4 nest works in the Google Home software app only and not in the Nest app. I liked the Nest app much better. The Home app feels underdeveloped. The Nest Protects are in the Nest app while the gen 4 Nest thermostat is in the Home app and I cannot figure out how to get my Nest Protects to show up in the Google Home app. Having them both in one spot would be nice. My biggest issue is with the new display, bigger but not better. The gen 3 weather display was great. I could easily see the outside temp and the future temp in four hour increments throughout the day from across the room. The cartoon like weather animation was nice and easy to read. On gen 4, the temperature is very easy to see but the future temps are tiny and cannot be seen from across the room. Gen 4 only shows 1 hour increments and not 4 hour like gen 3 for future weather temperature. Gen 3 made it easy on a school day to know if it was going to be hot or cold later in the day to determine if the kids needed to pack a jacket. When viewed from across the room, the gen4 weather animation is blurry and almost indistinguishable between sunny, cloudy, rainy, and so on. A play on the gen 3 Nest weather display on the gen 4 larger screen would be nice to see.

Great product, easy to install, set up and use in our home!

Great product easy to set up and easy to use would recomande

I like the wider screen. Looks more updated and cleaner. Install was relatively simple. Lots of YouTube videos on how to do it.

Good product Easy to use Good customer service Installation support

Works well. Easy to use and set up. Added bonus of being aesthetically pleasing

good product works perfectly and easy to install, I recommend it 100%

Easy to install, and looks amazing out of the box.

Great upgrade from previous generation. I had a 3rd generation and this is a great upgrade. The screen is much better and customizable. The new thermostat uses Google Home instead of the Nest app, which was a change I wasn’t looking forward to. It’s not bad though if you want to integrate all your smart devices into one app. The sensors are nice because you can put them in multiple rooms and check temps and also program and decider how the thermostat reacts.

Great thermostat, easy to use with a zero learning curve. Ties into google home app and work with both android and apple devices. The temperature sensor that comes with it helps monitor the temperature and you can buy more and put one in every room.

Very easy to install and we even got a great deal as well.

The nest thermostat was easy to install and works perfectly.

Look so modern and simple to work with ! Would totally recommend

This is my second Nest thermostat I've owned and its way better than the 2nd gen I had previously. The google app makes it easy to use and setup.

It’s a nice looking thermostat. The extra sensor works well and was easy to setup. I had lots of difficultly setting it up to HomeKit, but I assume there was an update on the device since it eventually worked after multiple days of trying. Probably not worth the upgrade from the old nest thermostats, but worth it if you don’t have a nest thermostat. You have to use the google app to install it. It does not work with nest app.

Super easy to use and to install. app is simple and straightforward.

Replacement for Nest thermostat that we had for several years; a great product, works well.

Excellent thermostat a huge upgrade from generation 3 the screen is bigger and more vibrant very high tech love the home screens now you can pick to have the weather displayed and now its animated shows rain or thunder and sun as your current weather progresses in real time i also loved that bestbuy delivered it on launch day very awesome in their part thank you get this gen 4 thermostat you wont be disappointed

Installed it today, replacing my 3rd gen. The display is larger and clearer, and my wife loves the gold color. It seems Google remove the support for the Nest app for this gen and instead using Google Home app to manage it. I like the interface in Google Home more actually as it more info in a single place. I hope the 4th gen is more smarter and the 2nd gen sensor is more accurate than those in previous gen.

Works well and easy to install. Much cleaner look than previous models! It looks great!