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Customer Ratings & Reviews

Your price for this item is $279.99

Customer reviews

Rating 4.7 out of 5 stars with 470 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers often highlight the Nest Learning Thermostat's overall performance and ease of use as significant advantages. The design and temperature sensor are also well-received, with users appreciating their modern aesthetic and functionality. Installation is generally considered straightforward. However, some users have reported connectivity issues and uncertainty regarding compatibility with other Nest products.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 470 reviews
  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Terrible home integration

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent product, painful setup. If you have a Google home setup and the Nest app this new Nest thermostat will not be compatible with your current system and will not communicate with older Nest thermostats. Setup was not clear as to which QR codes to scan in order to integrate into your system only to find out you needed to set up a whole new system separate from the current system.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi! Thanks for sharing your experience setting up your Google Nest Learning Thermostat (4th generation). We're sorry to hear that the setup wasn't as smooth as expected. If you have any other questions or doubts about the setup process, please contact us here: https://support.google.com/googlenest/gethelp madebygoogle

  • Rated 5 out of 5 stars

    Best investment

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it and it’s perfect to be able to control temperature from my phone !!!

    I would recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Temperature control in the palm of your hand, what could be better? Thanks for being a customer, AlondraV! Nest

  • Rated 1 out of 5 stars

    Nest Gen 4 Doesn't Work with the Nest App

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Nest Gen 4 doesn't work with the Nest app. A big miss by Google. I wish I had known that before I bought it. You have to use the Google Home app instead. I have several Nest Gen 3 thermostats, all on the Nest app. So faced with having to switch apps, I bought and installed an ecobee Premium to compare. The ecobee wins over the Nest thermostats hands-down. The touch-screen interface is a big plus. The ecobee app is waaaaay better than the Google Home app. From my point of view this product is only as good as the Google Home app, which is far from great. I returned the Nest Gen 4 to Best Buy. I plan to switch my other Nests to ecobees

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there, SantaCruz. We understand that there may be a learning curve with the transition from the Nest app to the Google Home app, but we are here to help make that transition as smooth as possible. With the Google Home app you’re able to connect with a wide variety of speakers, cameras, thermostats, lights, and a range of other products, all from one place.
      Check out this article for more information on setting up and discover more features: https://support.google.com/googlenest/answer/9893532?hl=en
      If you need an extra hand, don't hesitate to reach out to us here: https://support.google.com/googlenest/gethelp madebygoogle

  • Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful, functional, intelligent, seamless. Easy upgrade and stunning to look at.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it but it is a little complicated to learn all the features etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thermostat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its the best purchase ive made. Love buying at est buy the have the best items

    I would recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi Danbueno, we're so glad to hear that you're loving your new Nest Thermostat! It's exciting when you find the perfect device to enhance your home. madebygoogle

  • Rated 5 out of 5 stars

    Nice upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, nice big display. Easily replaced the old generation nest.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Large screen is awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek looks. Same great app interface as original nest thermostats.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10/10 recommend! Easy setup, came very quickly in the mail

    I would recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Hi Daphne, we're so glad to hear that you had a positive experience with your Nest Thermostat purchase! We strive to provide a seamless buying and setup process. Thanks for your recommendation! Nest

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Highly recommend. Excellent value for money.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY, can't turn Eco mode off

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy for the looks. Owned multiple Nests over 4 years—this 4th gen is my fifth replacement (warranty + out-of-pocket). Same infuriating issue: Set it to 68°, runs ~15 min, then flips to Eco mode automatically. You can't turn Eco off permanently. The "learning" is useless. I got the $120 ecobee, I can set it and forget it.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there, BaileyJ. We're sorry to hear you're having trouble with getting the perfect temperature on the Nest Thermostat Gen 4. Here are some troubleshooting steps to help resolve the issue:

      1. Disable learning for the temperature schedule: When Auto-Schedule or Smart Schedule is turned on, it learns from the adjustments you make to optimize your schedule. You can manually edit the existing schedule, create an entirely new one, or turn off these learning features.

      2. Turn off or adjust Eco Temperature: Your Nest thermostat gives you a temperature range you can select from when you set an Eco Temperature. The Eco Temperature ranges you can choose from are: 40-70°F (4-21°C) for heating mode and 76-90°F (24-32°C) for cooling mode.

      We’re just a click away anytime you need us: https://support.google.com/googlenest/gethelp madebygoogle

  • Rated 5 out of 5 stars

    New nest thermostat

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the gold color it looks great it’s easy to use

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Side view unacceptable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great but it sticks out from the wall in an obvious way.

    I would recommend this to a friend
    • Brand response from Google Team
      Posted .

      Thanks for sharing your thoughts with us, TyG1! madebygoogle

  • Pros mentioned:
    Ease of use

    Rated 2 out of 5 stars

    Would not purchase again, forces google home app

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NOt worth the cost for this thermostat. Forces you to use google home app, which is far more complicated than the Nest App. Visually its nicer, and the install is easy. But if you're thinking of spending the money just for a few looks, don't do it. Gen 3 is the way to go

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there, we appreciate users who share their experiences with us. To get more details about your opinion regarding your Nest Learning Thermostat (4th gen), please share your feedback here: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG madebygoogle

  • Rated 2 out of 5 stars

    I'd avoid this

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had it for about 8 months. The user interface to get to the settings is absolutely ridiculous. The shiny screen is annoying and hard to see. The device is incredibly fragile and breaks easily. Google home randomly drops the device from its list and you have to set everything up again.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, Willm9001. We’re sorry to see your time with the Nest Thermostat Gen 4 hasn’t been the best. We’d be happy to investigate any concerns you may have and get you a resolution — when you’re available, reach out to us here: https://support.google.com/googlenest/gethelp? madebygoogle

  • Rated 1 out of 5 stars

    Try Another

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad purchase and try another device. It’s very inconvenient and not easy to use. The device resets itself and it’s a constant back and forth

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Home Nest thermostat with installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I\nPaid for the nest and attending installation of my home thermostat The Best Buy workers were unable to install the service stat in my home, so I returned the service stat and also requested my money back for that I paid for installation. It was a very unpleasant experience.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there, PeterG. We’re sorry the Nest Thermostat Gen 4 may not have been the best fit for you. We understand you’ve returned the device but we’d like to learn more about your experience — when you get a second, share more here: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG madebygoogle

  • Rated 2 out of 5 stars

    It wasn’t meant to be

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This did not work for our home. It’s a new build followed the instructions and wired it properly. Never worked though.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    will not stay connected to phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The nest 4th gen thermostat stopped communicating with my smartphone and will not reconnect with my phone even though the phone is able to connect with all other devices in my home.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there! Thanks for sharing your experience with us, we're sorry to hear that you're having connectivity issues with your Nest Learning Thermostat 4th Gen. Here's a helpful article that might be able to assist you: https://support.google.com/googlenest/answer/9249211?hl=en madebygoogle

  • Rated 2 out of 5 stars

    Best buy. Bye bye

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke after 1 year best buy made me pay to have a new one put in was not covered under ther protection plan cost me a vacation day and money. Cost them a customer no wonder they are going out of business.

    No, I would not recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Hey there, Adam. We’re sorry to hear you didn’t have the best experience. If you have any questions or concerns with your Nest Thermostat Gen 4, don’t hesitate to reach out to us here: https://support.google.com/googlenest/gethelp? Nest