Customer Ratings & Reviews

Great product. Highly recommend. Excellent value for money.

I love the gold color it looks great it’s easy to use

It’s great but it sticks out from the wall in an obvious way.

NOt worth the cost for this thermostat. Forces you to use google home app, which is far more complicated than the Nest App. Visually its nicer, and the install is easy. But if you're thinking of spending the money just for a few looks, don't do it. Gen 3 is the way to go

Bad purchase and try another device. It’s very inconvenient and not easy to use. The device resets itself and it’s a constant back and forth

I've had it for about 8 months. The user interface to get to the settings is absolutely ridiculous. The shiny screen is annoying and hard to see. The device is incredibly fragile and breaks easily. Google home randomly drops the device from its list and you have to set everything up again.

Terrible. Nothing like the original. Doesn’t stay on the setting that you pick.

I\nPaid for the nest and attending installation of my home thermostat The Best Buy workers were unable to install the service stat in my home, so I returned the service stat and also requested my money back for that I paid for installation. It was a very unpleasant experience.

The nest 4th gen thermostat stopped communicating with my smartphone and will not reconnect with my phone even though the phone is able to connect with all other devices in my home.

Works ok, but doesn't hold the schedule very well.

This did not work for our home. It’s a new build followed the instructions and wired it properly. Never worked though.

Broke after 1 year best buy made me pay to have a new one put in was not covered under ther protection plan cost me a vacation day and money. Cost them a customer no wonder they are going out of business.

Purchased the Google Nest Learning Thermostat, after a few days of waiting for my installation date, it was installed. Problem is the installers did a shotty job on the installation.. to heat my residence I have to set it to Cool... and to cool I have to set it to heat. My HVAC system has not turned off since the installation, and when I turn off the device my HVAC still runs. And the soonest they can come back out is 2 weeks later...!!!

I was replacing a Nest 2nd Generation thermostat with this new 4th generation and it is a stunning upgrade! There wasn't enough difference in the 3rd gen to justify an upgrade, but if you have an older model, or a different brand, I highly recommend checking out the Nest 4th gen. I don't think there's another product on the market that looks as sleek or modern as the Nest. This new generation ups the ante with a larger screen and almost no edges. But if you're used to Nest, don't worry, the outside edge still physically turns to change the temp or navigate the menu, and it still uses the "push to click" method. Nothing new to learn for seasoned Nest owners! Installation was extremely easy coming from another Nest. I took a quick picture of which wires went where, but they still had the tape tag from the last install (yes those are included here as well). The base was slightly different from the old one, but the screws went in the exact same location, saving some time and holes in the wall. Overall, I was up and running within 10-15min, including uninstalling the old one. Very simple and intuitive setup process for most. The great thing about this new model is the ability to choose what you want to see when approaching the unit. There are several "faces" that include temperature, weather, time, or an analog clock face. No doubt Google will introduce other faces over time, but I would love to see holiday themes (If you're listening Google). I went with the weather app because it's beautiful to look at as you approach and still provides all the information, just with a nice background. The new model has advanced learning and is fully integrated into the Home app. The 2nd gen I'm replacing still needed the old Nest app for full functionality. It learns over time and should save you some money by eliminating un-necessary heating or cooling when you're not home. Personally, I prefer to control the temp but having been in the smart thermostat ecosystem for over 10 years, I have experience with what works for our home. Overall, I love this thermostat as an upgrade or as a replacement for another system. It is well thought out, easy to install and easy to use. Highly recommend!

The new fourth generation Nest thermostat is the first big redesign from the original iteration that spanned the entire first three generations. It's a subtle but substantial change, the dial has a much thinner profile and looks much sleeker on the wall than my first-generation Nest. Installation was manageable with good straight forward instructions through the Google Home app. Includes everything you need for installation for the most part however, it is lacking drywall anchors in the hardware pack which is surprising. Those same digital instructions will get it connected to wifi and added to your home group on Google home, the whole process is very streamlined. From there I was immediately able to adjust the temperature target using the app or my voice with google assistant. I think the majority of people will be able to complete this installation themselves, it took me roughly 45min to do in total. This generation also includes a separate temperature sensor that you can place in another room or area of your home and then have it make adjustments based on either the t-stat itself or the extra sensor. Sounds useless, but it's actually quite nice. I put it in the most frequently used room in the house so now when everyone's electronics are going and there is a bunch of extra heat getting pumped out into the room it will still keep things cool. Can set a schedule manually or let it "learn" your habits and do its own thing. I tried to let it learn and I don't think it realized how much I love my a/c, so I just use a manual schedule and unfortunately don't seem to earn many "Eco leafs" for energy efficient choices. Can also let it learn or set home/away routines so you can run it less while you're at work or wherever and then have it kick into comfort mode when your home. Overall, I think this is about as good as smart thermostats get and would definitely recommend checking it out if you're looking to update.

Thermostat extremely dim when looking from a distance. Slightly better up close but for $300, this is a dealbreaker. On the verge of returning it back to the store.

Well I unfortunately cannot complete a review because Best buy uses third party installation to complete business arrangements. I am on 3rd week of rescheduled appointment to have my product installed. I will be sure to follow up once product delivered.

To begin I did not like the fact that I have to have someone come to the wiring for me. I should have been given a "heads up" that I would have to hire a professional to install and no instructions on how to do it myself was given. This is a bad start. The domed crystal thermostat does look sleek and futuristic with an lcd screen. It also has some good weight to it, it's not flimsy plastic. It works like a giant dial and you press it to make your selection from the screen. I already have a Google home device, so setup was just a matter of adding a new device and walking through the steps. This also comes with a temperature sensor which is good if you want to focus on a specific room, this thermostat is being used to control all of upstairs in my house. I guess you would have to buy more sensors if you want different temperatures in different rooms. I am not sure if the sensors are truly needed since the AI in these thermostats will make adjustments based on my habits and the outside temperature. I want to mention a big pro with this thermostat is that you can customize the display and there are a lot of different options on what can be displayed. Even though I had to hire a professional to install this, I am still giving it five stars and I would recommend this to a friend.

We've had our house for 7 years. It's a 1900 sq ft ranch with a full basement. We have used a generation 2 Nest Thermostat since then. It worked well with no issues, but it ended up getting the screen cracked, so I when I given the opportunity to upgrade to the gen 4, I jumped at it. The removal of the old nest was very easy. The instillation of the new Nest was very easy. The base fit exactly where the old base sat and was easy to level. I did have issues little wires but only because I have fat fingers and I'm clumsy. The app walks you through everything you need to know. Mine was easy because the wire setup was the same as my old Nest. After the wiring was done and the app linked with the unit, everything else was pretty simple. We placed and setup up the secondary sensor in our sons room because it doesn't hold the temperature as well. I love the look of it. The new unit is a little bigger but it's stylish in my opinion and it's easier to operate. The display is bright and easy to see. The comfort settings are easy to understand and follow. You can set away comfort temps. The app is easy to use and can change the temp at will. Overall this has been a great upgrade. It's attractive and the install was easy. I would recommend.

I was a little hesitant about installing this thermostat by myself because I had the last one done by my HVAC guy. But unboxing the new Nest Thermostat then watching videos I felt much better about being able to handle it. The short is, even if you have very little diy skills, Google install app and the added videos available, anyone can do this. In the box comes with everything you need to install. Came with a large base plate which was really handy for me and one of things I had a little concern about. My previous thermostat was a rectangular shape and much larger than the Nest. I was worried about the imperfections on the wall once I removed it. But with the included base plate, I was able to cover the entire space of the old thermostat. Included as well is a separate temperature sensor that can be placed in a different room. Didn't know I needed this until I used it. I have a patio room which is always hotter than the rest of the house. Using the Nest, I noticed that the extra sensor has helped keep the patio room cooler a little more consistently. Multiple sensors can be added to the thermostat so I probably will get at least one more for the bedroom. Installation is really easy with the app showing step by step instructions. The interface is the best I've ever used. There is a lot so it took some time to go through all that the thermostat can do. I love the weather display, it's really cool. But the greatest thing with this thermostat is the physical knob that you can rotate to change temp. I'm old school and prefer physical buttons on certain things. It was very satisfying to be able to change with just a turn. One more thing, it was something I really didn't think I cared for too much but found out how much I really cared, LOL. This thing is beautiful. The polished bronze looks so darn nice on my wall. I can't help but admire it. Guests has already noticed it right when they come into the house. I never thought I could be so happy over a thermostat. LOL.