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Customer reviews

Rating 4.4 out of 5 stars with 2265 reviews

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    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

86%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 2,265 reviews
  • Rated 5 out of 5 stars

    Thermo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User friendly installation instructions. Ease of use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer here!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this. Easily to install and use. I find it easier to use with the Nest mini vs the Echo dot. Do make sure you check the compatibility with your HVAC system before buying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I really enjoy my thermostat

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thermostat. That’s the design is amazing. It’s super easy to use. It’s super easy to hook up. And most the time your electric company has a rebate on them

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sleek and elegant

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an old Nest thermostat. I upgraded to this, and it was worth it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Its okay I guess

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does only basic ac functions which is not what i was expecting

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, DavidD. Thank you for sending in your feedback on your Nest Thermostat. We're sorry to hear that your experience with the device has been less than ideal. We want to know more details about your HVAC and help find ways we can improve the performance of your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp Nest

  • Rated 3 out of 5 stars

    Unexpected/Unexplained behavior

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still trying to figure out how this thing should be working as opposed to how it IS working?? New comments are always appearing on the unit. For instance, why is it imposing PEAK HOURS on me?? I don't thing this unit is a "learning thermostat"; it's completly baffling!! I'm marking 'YES' I would recommend; but, I'm not really sure I would!!

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi JoeM, thanks for bringing this issue to our attention. We apologize for any inconvenience you may be having with the energy recommendations of your Nest Thermostat.

      Your Nest Thermostat comes with the Savings Finder feature that offers suggestions in the Home app to adjust Eco temperatures, Sleep temperatures, and temperature schedules for your Google Nest Thermostat. And the recommendations you get may be provided by this feature. These temperature adjustments are subtle, so you should still feel comfortable while your thermostat helps save more energy over time.

      Also, you may be getting recommendations from the Nest Renew feature. Nest Renew can use your Nest thermostat to prioritize cooling or heating when it’s less expensive, if you have an electric cooling, electric heating, or solar panels, and time-of-use (TOU) peak pricing from your energy provider. If you are enrolled in a utility's TOU plan, Nest Renew will use your TOU rate to prioritize heating or cooling when it's less expensive.

      If the information provided still seems to be confusing, you're more than welcome to contact our support team. We'll gladly answer any questions you may be having and even walk you through some of the awesome features for your Nest Thermostat. Please visit this link to reach out to our support team: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    It works great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great. I have this one and the next gen at two different properties. It is definitely worth it to buy the next gen.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Good when it works

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to purchase this as my previous nest thermostat quit working the coldest day of the year. The one that failed kept showing the temperature going up and wouldn't read the correct temperature. This new one had a bad mount plate (not sure of the correct name) luckily I was able to the previously failed thermostats plate. Also when troubleshooting the failed thermostat I reached out to Google Nest support and they tried to blame my wifi signal for rising mis read temperatures even after I disconnected the wifi from the thermostat. I understand that a failing wifi chip could overheat a device but dont blame the wifi signal that isnt connected to said device for it. They even recomened I replace my router before replacing the thermostat. Bottom line is be cautious with this thermostat the failed one lasted about 3 years. It costs more than some smart thermostats. But like most electronics these days, QA and support seem to be lacking.

    No, I would not recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Hi there, Magemasher80. We’re sorry to hear your experience with the Nest Programmable Thermostat and the support team wasn’t the best. We’d be happy to take care of you and see what went wrong. When you get a moment, reach out to us here: https://support.google.com/googlenest/gethelp? Nest

  • Rated 5 out of 5 stars

    Great smart thermostat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nest gets an A for their thermostat. I like the AI that is in this. It learns your behavior. So you find yourself not having to modify the room temperature as much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The use of this item is super simple, not to mention installation takes no time as long as you have nimble fingers for the wires. Cloud connection is SEAMLESS as well, all in all 10/10

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great option to for simple smart thermostat. Check if your energy provider will give you a discount on the item, ours was 80% off through them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very convenient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE IT! So convenient. I use it for a rental property and its peace of mind to be able to adjust the temperature without having to take a trip there. Easy to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome thermostat really easy to set up and use and love how it suggests temperature settings to get you started right away.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its ok but with I would've paid a little more for the regular thermostat

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Thermostat

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect thermostat especially if you have a two story house and don’t feel like walking back and forth the stairs it’s all done from your phone and easy to install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love being able to control the house’s temperature from anywhere. Insteuctions easy to follow for install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nicely updated unit.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far So good Installed easily, easy setup, working fine. Home environment controllable via internet management is awesome! Side touch control not the easiest to use though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best electronic store ever!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and very smart and convenient because i can control it with my phone even when im not home

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Easy to use and no problems installing it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google thermostat

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hoping to get it hooked up soon and excited to be able to show up at vacation home and have it nice and warm when we arrive. Looks fairly easy to hook up and operate

    I would recommend this to a friend