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Customer Ratings & Reviews

$114.99
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Comp. Value: $129.99

Customer reviews

Rating 4.4 out of 5 stars with 2266 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

86%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 2,266 reviews
  • Rated 5 out of 5 stars

    Love it - bought 2 more a week later.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought one, set up very easily and used it for a week and then purchased 2 more. Love th ease of installation and use and the use form my phone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Service is terrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Service at the Lancaster store is terrible. This product is probably fine it just does not work with my model of furnace. When I went to return it I was first told I could not return it because I only have 3 days to return. Then I was told 2 weeks and then I was told I could not return it because it was opened (how else was I to know it would not work). I have installed 3 nests at other homes. In this case, I called customer support and they said I needed some extra wiring. That took more than a week to get and I was out of town for 2 weeks when it came. Anyway, the manager refused to credit my account and take the return. He and his manager were cranky and not even listening. The irony is, while we waiting to addressed I was telling my mom why I always chose Best Buy -- because their customer service is so good. But no more. Not sure if it is just this store or the whole company is changing but I will just order on line as that is easier for me anyway since I travel for work. I try to shop local to help out but not if they are mean.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Google nest thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product. Very easy to use at home or from afar.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Value

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the job done. Easy setup and does what it's supposed to do. No bells and whistles which is ok.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest thermostat to the rescue.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to install. I followed the instructions and now I can control my thermostat from my phone. My wife really likes it because she can just tell goggle to set the thermostat. I like it when I walk by and see what the temp is set at.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Home

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased 2 of these smart thermostats for my new home. I had someone professionally set it up for me, very easy setup. It took no longer than 30 mins from start to finish for each. If you are looking for something cost efficient compared to other models/brands, you can’t go wrong with this one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love being able to set the thermostat and forget about it! It’s easy to read and the accuracy is keeps the energy bill on track.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A nice upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the Nest thermostat. Very easy to set up and use and the remote access via WiFi is very handy and convenient. Installation is simple for most with some DIY skills. But a common wire that delivers a constant 24 volts is necessary for the thermostat to function ideally without cycling the heat or AC unnecessarily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lower the AC right before you getting home

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this thermostat to replace my failing Honeywell thermostat that came with my house. This thermostat has been working perfectly and even the accessibility with the use of smart phones is also great and perfect to cool down the house before I get home

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    updated thermostat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to program and install. Very easy to link the thermostat with the app. No need to hire an HVAC person to install. I have no idea how heat/AC systems work and i installed it in 15-20 minutes. Works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AMAZING Thermostat!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is beautiful on the wall. Very simple to use and read. I can adjust it with my phone and set a schedule using the app. Installation was super easy. I love that the display turns on as I pass it so I can see what the temperature is set at and then turns back off once I move past it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Circles don't fit over rectangles

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works but having to use Google home seems limited. Had WiFi issues and had to buy a separate bracket and backplate to fit it over the rectangle hole.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not for me

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not get it to connect to my phone for set up so had to return it.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, PokerGuy. We're sorry to see you ran into issues setting up the Nest Thermostat. Even though you've returned it, we'd like to see what may have happened. When you have a moment, talk to us here: https://support.google.com/googlenest/gethelp madebygoogle

  • Rated 5 out of 5 stars

    Perfect compliment to the Nest Learning Thermostat

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I have been a Nest user for 12 years so I was already a fan. I had my HVAC replaced and needed a new thermostat and saw this one. It's perfect, because I didn't need another learning thermostat. Great gap purchase. Same user friendly features of the learning model. Great design and functionality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New look and better functionality in the Home app

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently moved and left our original Nest Thermostat behind - and I am glad. With this one fully integrated into the Google Home app, I only have to go to one app for all my smart appliances. A very stylish look and it operates well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest Smart programable thermomstat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my old shool thermostat as it started acting funny and sometimes did not want to turn on. Very simple to install and can control via wifi. Make sure to turn off breaker that feeds the old thermomstat. Instructions were easy and they even have a bunch of turtorials on youtube.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works okay

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this thermostat for my upstairs unit and the Nest Learning one for downstairs. I like they learning unit better. If I could go back, I would buy the other one instead. It is smarter and has more features.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Teka, thanks for sharing your feedback on your Nest Thermostat. We're sorry to learn that your experience with your Nest Thermostat was less than ideal when compared to your previous device. Your feedback on the features helps us understand your preferences better when it comes to the products and services we provide. If you need further assistance with your Nest Thermostat or have additional questions, please feel free to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    Bang for the bucks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price is great, it does the job. If you had the other nests this one will take a min to get used too but works excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2nd Thermostat.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install. There is no need to call an electrician to setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modern looking thermostat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thermostat is very exact and very easy to use. I love the way it looks on my wall. It’s much more modern looking as compared to my old thermostat. To change the temperature in the house, you just roll your finger on the side of the unit and it easily raises or decreases the room temperature.

    I would recommend this to a friend