Customer Ratings & Reviews

Bought one, set up very easily and used it for a week and then purchased 2 more. Love th ease of installation and use and the use form my phone.

The Service at the Lancaster store is terrible. This product is probably fine it just does not work with my model of furnace. When I went to return it I was first told I could not return it because I only have 3 days to return. Then I was told 2 weeks and then I was told I could not return it because it was opened (how else was I to know it would not work). I have installed 3 nests at other homes. In this case, I called customer support and they said I needed some extra wiring. That took more than a week to get and I was out of town for 2 weeks when it came. Anyway, the manager refused to credit my account and take the return. He and his manager were cranky and not even listening. The irony is, while we waiting to addressed I was telling my mom why I always chose Best Buy -- because their customer service is so good. But no more. Not sure if it is just this store or the whole company is changing but I will just order on line as that is easier for me anyway since I travel for work. I try to shop local to help out but not if they are mean.

Awesome product. Very easy to use at home or from afar.

Got the job done. Easy setup and does what it's supposed to do. No bells and whistles which is ok.

So easy to install. I followed the instructions and now I can control my thermostat from my phone. My wife really likes it because she can just tell goggle to set the thermostat. I like it when I walk by and see what the temp is set at.

Purchased 2 of these smart thermostats for my new home. I had someone professionally set it up for me, very easy setup. It took no longer than 30 mins from start to finish for each. If you are looking for something cost efficient compared to other models/brands, you can’t go wrong with this one!

We love being able to set the thermostat and forget about it! It’s easy to read and the accuracy is keeps the energy bill on track.

I really like the Nest thermostat. Very easy to set up and use and the remote access via WiFi is very handy and convenient. Installation is simple for most with some DIY skills. But a common wire that delivers a constant 24 volts is necessary for the thermostat to function ideally without cycling the heat or AC unnecessarily.

Bought this thermostat to replace my failing Honeywell thermostat that came with my house. This thermostat has been working perfectly and even the accessibility with the use of smart phones is also great and perfect to cool down the house before I get home

Easy to program and install. Very easy to link the thermostat with the app. No need to hire an HVAC person to install. I have no idea how heat/AC systems work and i installed it in 15-20 minutes. Works great.

It is beautiful on the wall. Very simple to use and read. I can adjust it with my phone and set a schedule using the app. Installation was super easy. I love that the display turns on as I pass it so I can see what the temperature is set at and then turns back off once I move past it.

It works but having to use Google home seems limited. Had WiFi issues and had to buy a separate bracket and backplate to fit it over the rectangle hole.

Could not get it to connect to my phone for set up so had to return it.

Great product. I have been a Nest user for 12 years so I was already a fan. I had my HVAC replaced and needed a new thermostat and saw this one. It's perfect, because I didn't need another learning thermostat. Great gap purchase. Same user friendly features of the learning model. Great design and functionality.

We recently moved and left our original Nest Thermostat behind - and I am glad. With this one fully integrated into the Google Home app, I only have to go to one app for all my smart appliances. A very stylish look and it operates well.

Replaced my old shool thermostat as it started acting funny and sometimes did not want to turn on. Very simple to install and can control via wifi. Make sure to turn off breaker that feeds the old thermomstat. Instructions were easy and they even have a bunch of turtorials on youtube.

I have this thermostat for my upstairs unit and the Nest Learning one for downstairs. I like they learning unit better. If I could go back, I would buy the other one instead. It is smarter and has more features.

The price is great, it does the job. If you had the other nests this one will take a min to get used too but works excellent.

Very easy to install. There is no need to call an electrician to setup.

This thermostat is very exact and very easy to use. I love the way it looks on my wall. It’s much more modern looking as compared to my old thermostat. To change the temperature in the house, you just roll your finger on the side of the unit and it easily raises or decreases the room temperature.