Customer Ratings & Reviews

Easy to install and works perfectly well with google gome

This is the second Nest thermostat that I have owned. I sold my house and left the thermostat for the new owner to enjoy. This thermostat is very easy to setup. The functions are great. You can control the thermostat through your Google Home app. The look of the thermostat goes great with our decor. And last, the price is excellent!

It works but having to use Google home seems limited. Had WiFi issues and had to buy a separate bracket and backplate to fit it over the rectangle hole.

Easy to use and setup. Great value in terms of scheduling and having complete control of your thermostat where ever you are, whether on the couch in another room or half way across the world. I wish it came with a circular face plate but I ended up making one myself.

Looks nice, works well. Sometimes it can be picky on if it picks up on sensing your finger and I haven’t totally figured out the setting yet because it keep defaulting to a temperature range I don’t want. But those are all minor things. I would recommend this product.

The app is straightforward and easy to use, but it only allows you to set 3 temperature settings: "Comfort", "Eco", and "Sleep". I had the Nest 2nd gen (from before Google purchased Nest) and I expected it to allow me to set whatever schedule I wanted. I wouldn't have bought this if I had known this beforehand. A majority of the cost was covered by a rebate, so I didn't dislike it enough to return it given it didn't cost much.

Great product. Thermostat is easy to install and use.

Overall - in my opinion - not worth it. Just go with the higher model. This one won't let you add a secondary thermometer/sensor nor comes with the backplate, you would need to get a backplate separately. The only reasonable use case I see for this, would be to upgrade my rental home or something similar. If I'm effectively using this everyday, I would go with the higher model and get the rebates from my local energy provider.

Easy to program and install. Very easy to link the thermostat with the app. No need to hire an HVAC person to install. I have no idea how heat/AC systems work and i installed it in 15-20 minutes. Works great.

So easy to install. I followed the instructions and now I can control my thermostat from my phone. My wife really likes it because she can just tell goggle to set the thermostat. I like it when I walk by and see what the temp is set at.

been using it for several years now and I have it on every floor and can safely say that it works perfectly. Does the job like it should and ease of use is top notch.

So far google nest products have been nothing but junk. This is no exception. Google nest video doorbell died within a few months. Google nest temperature sensor died after a year. This thermostat needed to have a power module sent to me by google (they offer it free because they know they screwed up on the design). Finally got that figured out no thanks to their terrible installation instructions (ended up watching video on y-tube to get it right). Wifi function worked for about a month. Now no matter what i try it reduses to connect to the wifi. The app is useless, their tech support online and in app is a joke. Save your money and buy an Ecobee.

I love the ability to control my thermostat outside of my home. Knowing the temperature of my home and adjusting it for my pets is great.

I’ve had for a few years now, and still one of the best purchases I’ve made! No more getting out of bed to adjust the heat/ac lol

It is the best because I can use it remotely when I am on my way home with my young child. It is usually on Eco when I am not home so when I'm coming home from her activities; I can change the temp. to meet our needs. I am still learning how to use it effectively, but it is worth it.

Big improvement from my last unit. Easy to use and set up.

Installed quickly and works well. The scheduling software was a bit confusing, not nearly as intuitive as the leaning thermostats.

The Service at the Lancaster store is terrible. This product is probably fine it just does not work with my model of furnace. When I went to return it I was first told I could not return it because I only have 3 days to return. Then I was told 2 weeks and then I was told I could not return it because it was opened (how else was I to know it would not work). I have installed 3 nests at other homes. In this case, I called customer support and they said I needed some extra wiring. That took more than a week to get and I was out of town for 2 weeks when it came. Anyway, the manager refused to credit my account and take the return. He and his manager were cranky and not even listening. The irony is, while we waiting to addressed I was telling my mom why I always chose Best Buy -- because their customer service is so good. But no more. Not sure if it is just this store or the whole company is changing but I will just order on line as that is easier for me anyway since I travel for work. I try to shop local to help out but not if they are mean.

I love it made my day easy to install work great with iphone

Bought this thermostat to replace my failing Honeywell thermostat that came with my house. This thermostat has been working perfectly and even the accessibility with the use of smart phones is also great and perfect to cool down the house before I get home