Customer Ratings & Reviews

We recently moved and left our original Nest Thermostat behind - and I am glad. With this one fully integrated into the Google Home app, I only have to go to one app for all my smart appliances. A very stylish look and it operates well.

So far google nest products have been nothing but junk. This is no exception. Google nest video doorbell died within a few months. Google nest temperature sensor died after a year. This thermostat needed to have a power module sent to me by google (they offer it free because they know they screwed up on the design). Finally got that figured out no thanks to their terrible installation instructions (ended up watching video on y-tube to get it right). Wifi function worked for about a month. Now no matter what i try it reduses to connect to the wifi. The app is useless, their tech support online and in app is a joke. Save your money and buy an Ecobee.

Awesome product. Very easy to use at home or from afar.

It is beautiful on the wall. Very simple to use and read. I can adjust it with my phone and set a schedule using the app. Installation was super easy. I love that the display turns on as I pass it so I can see what the temperature is set at and then turns back off once I move past it.

Installed quickly and works well. The scheduling software was a bit confusing, not nearly as intuitive as the leaning thermostats.

This product is particularly suitable for apartment living. It allows me to effortlessly set a timeline to optimize my electricity usage.

The Service at the Lancaster store is terrible. This product is probably fine it just does not work with my model of furnace. When I went to return it I was first told I could not return it because I only have 3 days to return. Then I was told 2 weeks and then I was told I could not return it because it was opened (how else was I to know it would not work). I have installed 3 nests at other homes. In this case, I called customer support and they said I needed some extra wiring. That took more than a week to get and I was out of town for 2 weeks when it came. Anyway, the manager refused to credit my account and take the return. He and his manager were cranky and not even listening. The irony is, while we waiting to addressed I was telling my mom why I always chose Best Buy -- because their customer service is so good. But no more. Not sure if it is just this store or the whole company is changing but I will just order on line as that is easier for me anyway since I travel for work. I try to shop local to help out but not if they are mean.

I really like the Nest thermostat. Very easy to set up and use and the remote access via WiFi is very handy and convenient. Installation is simple for most with some DIY skills. But a common wire that delivers a constant 24 volts is necessary for the thermostat to function ideally without cycling the heat or AC unnecessarily.

I have this thermostat for my upstairs unit and the Nest Learning one for downstairs. I like they learning unit better. If I could go back, I would buy the other one instead. It is smarter and has more features.

Replaced my old shool thermostat as it started acting funny and sometimes did not want to turn on. Very simple to install and can control via wifi. Make sure to turn off breaker that feeds the old thermomstat. Instructions were easy and they even have a bunch of turtorials on youtube.

Only complaint is it was a little challenging to install but I honestly think that was due to the wiring of the previous one not this product!

Best purchase to date! Recommend to everyone looking.

Works great like the options it has. I like being able to get the most control of my hvac dystem.

Great product. I have been a Nest user for 12 years so I was already a fan. I had my HVAC replaced and needed a new thermostat and saw this one. It's perfect, because I didn't need another learning thermostat. Great gap purchase. Same user friendly features of the learning model. Great design and functionality.

Installed and set up in about twenty minutes, routines and all. If you need the remote sensors they do not work with this model, you need the silver and black one.

A must have for multi-level homes unless you want to go up and down the stairs adjusting the temps. Wish these new units would sync with Nest app like my other units but I guess Google is shutting down the Nest app soon.

This thermostat takes all of the guessing games out. Very easy to use and understand. Very nice on the wall, doesn't take up much space at all. Really like the app so that any changes to be made are at your fingertips. You won't be disappointed

This thermostat is very exact and very easy to use. I love the way it looks on my wall. It’s much more modern looking as compared to my old thermostat. To change the temperature in the house, you just roll your finger on the side of the unit and it easily raises or decreases the room temperature.

This is a very good smart thermostat, and it's easy to install. I've now owned 3 of them and feel they are just enough of what you need without the gimmicky 'learning' of their more expensive model.

I love this thermostat! Way better than the ecobee. I can control from my phone. Geek squad help me install it. It’s a little difficult to set up. But works good.