Customer Ratings & Reviews
- Model:
- GA02082-US
- SKU:
- 6427017
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers frequently mention the Nest Smart Programmable Wifi Thermostat is easy to use and performs well overall. Installation is straightforward, and the remote control and scheduling features are appreciated, as is the sleek design. However, some customers have experienced connectivity and compatibility issues.
This summary was generated by AI based on customer reviews.
It requires a C-wire
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I pre-ordered it assuming it would work just like the Nest Learning Thermostat or the Nest Thermostat E. It does not. This new model requires a C-wire. Returning to the store and going for the learning model instead.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jeff,
We appreciate your feedback on Nest Thermostat. The Nest Thermostat is designed to work if your home doesn’t have a common (C) wire. In some cases, particularly if you have a heating- or cooling-only system or use a zone controller, a C wire or other power-supply accessory may be necessary. If you decide to give Nest Thermostat a second try, we'd be happy to help you set it up if you can reach out to us here: https://support.google.com/googlenest/gethelp
Great buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy! Got it on sale, app makes everything so easy!
I would recommend this to a friendThermostat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. So easy to use while away from home……….
I would recommend this to a friendGood deal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use as we expected. Installation was easy too
I would recommend this to a friendNot good if trying to use with app.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really don’t like it because it won’t work with either app, Echo or Google Nest. It keeps giving me an Offline message on the app. Other than, using it physically it’s nice.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Badwithapp, we appreciate your feedback. We're sorry to hear that Nest Thermostat isn't working for you.
The Nest Thermostat exclusive to the Google Home app because we wanted to create an integrated experience with other Google Nest devices. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant.
Our support team would be happy to answer any questions or support needs you may have with Nest Thermostat. You may reach out to us here: https://support.google.com/googlenest/gethelp
Heat and Air
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really Love our Nest thermostat!!!! It works great.
I would recommend this to a friendGood product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Easy to use and helped with my savins
I would recommend this to a friendvalue for money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is a great value for money. I highly recommend it
I would recommend this to a friendMy house
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love modern technology and perks that come with it
I would recommend this to a friendGreat purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, easy install. Would buy again for sure
I would recommend this to a friendCompetent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up. Adequate functionality. Satisified
I would recommend this to a friendDifficult
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always disconnecting & doing its own thing. We have smart appliances and lights but this is the only thing we have issues with.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there KBay, thanks for letting us know about the issue with your Nest Thermostat. It's unfortunate to hear that it's always disconnecting. Your Nest thermostat gets its power from your HVAC system’s wiring and requires a stable and constant 24 Volt supply. There are cases where these wires can't deliver enough power to support the Nest thermostat's features, then they start draining the batteries and disconnect from your Wifi network. In such cases, installing a common(C) wire between your HVAC and Nest thermostat is required and will help fix such issues. We recommend contacting a Nest Pro technician to help check your system and advise you whether your system will need a common (C) wire or not. If you still have some questions you have in mind, we'd be happy to answer them if you could visit us here: https://support.google.com/googlenest/gethelp
Thermostat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks nice and it’s smaller than I wanted. Also when I need to adjust the Temperature, it does not work as well, when I use my hand. But in my phone I have no problem adjusting the temperature.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Vern,
Thanks for letting us know about your experience with Nest Thermostat. Sorry about the issue you’re experiencing when adjusting the temperature using the touch bar. We’d like to help you out right away.
If the touch bar doesn’t respond at all, you can follow the steps below to perform a manual restart on your thermostat:
- Pull the thermostat off its base and remove both AAA batteries.
- Replace the batteries and press the thermostat onto the base until they hear it click into place. The thermostat will take a few moments to turn on and restart.
We'd like to learn more about why you’re unable to adjust the temperature using the touch bar and help you in the best way possible. If you're willing, you can get in touch with our support team and we'll help you troubleshoot the issue further. Please feel free to reach out to us here: https://support.google.com/googlenest/gethelp
Good product if you have the right setup.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would easily be a five but it wasn’t able to be installed due to the lack of a c-wire connection. I now have to buy additional components and install it myself
I would recommend this to a friendBrand response from Nest Support
Posted .Hi xantosshado, thanks for informing us about the issue. We´re sorry to hear that your Nest Thermostat requires a common (C) wire.
Nest Thermostat gets its power from your HVAC system’s wiring. There are cases where these wires can't deliver enough power to support the Nest thermostat's features, then they start draining the batteries and disconnect from your Wifi network. In such cases, installing a common (C) wire between your HVAC and Nest thermostats can resolve the battery drain problem.
For any other questions you may have, we're ready to assist you if you could visit our page: https://support.google.com/googlenest/gethelp
Nest Therostat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could take a while to connect. Customer Service shaky at best because instead being a expert the follow a guild book instead of knowing the product, Nest Hello even worse took hours.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Louie, thanks for sharing your experience with us. We’re sorry to hear that your experience with the Nest Thermostat has been less than satisfactory.
We'd love to learn more about what’s going on to better understand the issue. We'd be happy to help you further and improve your experience if you can reach out to us here: https://support.google.com/googlenest/gethelp
Bad open box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No batteries, not thing else...boxx is broken, old and bla bla ..
No, I would not recommend this to a friendWould not recommend this thermostat
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend this thermostat. It it unable to keep my bedroom at a comfortable temperature. The room is always too hot or too cold, and I have to manually override the thermostat. For example sometimes when the temperature in the room is several degrees above the set level the air conditioning does not come on.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, SteveM. We appreciate your feedback on the Nest Thermostat. It’s unfortunate to hear that your experience is below your expectations. We’d like to investigate and help you with your concern. Please get in touch with our support team anytime for assistance, here: https://support.google.com/googlenest/gethelp
Had trouble getting it to work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I took back and purchased more expensive one. Had trouble setting this one up
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Chrwht. Thanks for leaving feedback about the Nest Thermostat. It's unfortunate to hear that your experience has not been ideal. If you run into any questions or concerns about any Google Nest devices in the future, you're always welcome to contact us here: https://support.google.com/googlenest/gethelp
Google's thermostat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to control sometimes, better controlling it with the phone
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Niuniutate. Your feedback about the Nest Thermostat is appreciated, and we hear your concern about using the touch bar. This helps us better understand our customers’ preferences and needs, and we’ll share this with the right team as we’re always on the lookout for opportunities to improve our products and services. For other concerns, or if immediate assistance is needed, don’t hesitate to contact us anytime here: https://support.google.com/googlenest/gethelp
Great!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic product! Definitely recommend. A must have to a smart home system.
I would recommend this to a friendBrand response from Nest Support
Posted .Hey there, BrandonS. We’re glad that you like the Nest Thermostat. We always aim to deliver great user-experience, and feedback like this inspires us to do more. We trust that you’re getting the most benefits out of its rich features. If you come across any inquiries about the thermostat, you’re more than welcome to contact us here: https://support.google.com/googlenest/gethelp