Customer Ratings & Reviews

Hi there, Narc9er. Thanks for sharing your feedback on the Nest Thermostat, and we’re sorry to hear your expectations are not met.

Our priority is giving our customers options and making devices for every home. Nest thermostats are designed to be more than just smart; they're also meant to be thoughtful and helpful parts of a home. And while every good quality product comes at a premium price, Google Nest worked on giving our customers a beautiful, yet affordable and easy-to-install thermostat for households that are interested in a smart thermostat without going over the budget.

We understand that having the ability to manage different room temperature settings remotely can be ideal for you. However, the Nest Temperature Sensor only works with the Nest Learning Thermostat, 3rd generation and Nest Thermostat E (US, Canada, Mexico).

We’d be happy to share this feedback with the right team for future improvements. For any other concerns, or if there’s anything we can help you with, let us know by visiting us at: https://support.google.com/googlenest/gethelp

Hi JJWWPP, thanks for sharing your insights with us. We're sorry to hear about your disappointment with the Google Home app and Nest Thermostat.

Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. We've taken note of your feedback and we'll make sure to pass along this information to our product team since we're always on the look out for ways to improve our products and services. For any other support needs, please consider contacting us here: https://support.google.com/googlenest/gethelp

Hi Thewife, thanks for sharing your feedback. Your feedback is important to us, as we are always working to improve our products and services. Our support team is always here if you need assistance. Feel free to contact us here: https://support.google.com/googlenest/gethelp

Hello there, Zeeeeeee. We appreciate your feedback, and we’re glad that you like the remote functionality of the Nest Thermostat. We’re sorry to hear that your experience has not exceeded your expectations.

Since the Nest Thermostat doesn't have a touch screen, you can use the touch bar on the right side to control your thermostat. Swipe up to raise the temperature, swipe down to lower it, and tap to confirm. The display will show you how many minutes until your desired temperature is reached. Here’s how:
- Tap the touch bar to bring up the menu.
- Swipe up or down to select an option.
- Tap the touch bar again to confirm your selection.

Also, you can control and manage the thermostat settings using the app even when you’re not at home if your thermostat and Home app (phone or tablet) are both online. The thermostat will show offline in the app if it’s not connected to your Wi-Fi, and you won’t be able to manage the thermostat settings using your phone or app. However, you can change the behavior of your Google Nest thermostat in its settings using the thermostat display. You can do things like change the temperature schedule, switch between Fahrenheit and Celsius, view technical information, and more. Check this out for more info: https://support.google.com/googlenest/answer/9244728

If you need help with using the thermostat effectively, feel free to contact us and we’d be happy to guide you, here: https://support.google.com/googlenest/gethelp

Hi Delz, thanks for sharing your feedback on your Nest Thermostat. We're sorry to learn that the device was not compatible with your house's HVAC system. If you still have the Nest Thermostat, we'd recommend that you reach out to our support team so we can further analyze the compatibility of the thermostat with your home. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there BagelbyteGuy, thanks for sharing your experience with us. We’re sorry to learn that you had an installation issue with one of the Nest thermostats you purchased.

We value your feedback, as we’re always working to improve our products and services. The Nest Thermostat may not be compatible with your system. To confirm, you can check our online compatibility checker here: https://support.google.com/googlenest/answer/9246656

If you have any questions about your device, you can reach out to our support team. We’d be happy to assist you here: https://support.google.com/googlenest/gethelp

Hi there, JillL. We appreciate your feedback on the Nest Thermostat. We’re aware that longtime Nest users enjoy using the Nest devices from the Nest app. However, the Nest Thermostat is exclusive to the Home app because we wanted to create an integrated experience with other Google Nest devices. We also wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Other benefits include the following:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

Our dedicated team is always ready to provide you with services and assistance for any concerns you may have here: https://support.google.com/googlenest/gethelp

Hi there, thanks for taking the time to share your feedback about the Nest Thermostat. We’re sorry to learn you came across this issue with the thermostat and with your heating systems.

Nest thermostats are compatible with many different types of heating systems, including boiler systems. Nest Thermostats are usually compatible with zoned systems that use multiple thermostats, including zoned systems with dampers. But there are some systems that are not. We recommend that you contact us so we can learn more about your heating system and see how we can help find a resolution and improve your experience: https://support.google.com/googlenest/gethelp

Hi there, thanks for taking the time to share your experience with us. We're sorry to hear that you’re having some difficulty setting up your Nest Thermostat.

Your feedback is important to us, and we’d like to hear more about your challenges so we can help you the best possible way. Please reach out to our support team to further assist you. We’d be more than happy to help here: https://support.google.com/googlenest/gethelp

Hi JayR, thank you for sending in your feedback. We're sorry to learn that you're experiencing some difficulties with your Nest Thermostat when it comes to automatic changes to your temperature. We recommend checking the temperature schedules that are set on your thermostat and removing them. This may help in keeping and holding the temperature to the specific degree you set it on. To remove a temperature schedule you can follow the steps below:

While viewing your thermostat’s schedule:
-Tap the day of the week that has the temperature you’d like to remove.
-Select the temperature you want to remove.
-Tap Delete. The temperature will be removed from the schedule for that day.

If you've done this already or if the issue still persists or is different from what you're experiencing, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Skumar, thanks for your insights on Nest Thermostat. We'd appreciate it if you can share the details of your experience with us. This will give us a better idea on which features work best for you, and which features we can make improvements. If you're willing to try, please consider contacting our support team by visiting us here: https://support.google.com/googlenest/gethelp

Hi Mehrdad, thanks for your insights on Nest Thermostat. We apologize for any disappointment you may be having on Nest Thermostat. We´re always on the lookout for opportunities that will help us improve our products and services. We'd like to learn more about the issue you are having and see how we can help you. You may reach out to our support team here: https://support.google.com/googlenest/gethelp

Hey there, BulentA. We’re sorry to hear you came across this issue with the Nest Thermostat. This device uses the voltage from your system’s wires to keep its internal battery charged. If the power from your system is insufficient, the thermostat will run off the batteries for a while before it must turn off completely. But if you repeatedly get low battery messages from your thermostat, or if there’s another power-related message, you may need to check the C wire connection or install a C wire to provide consistent power to your thermostat and prevent the internal batteries from draining.

We can help you check for other reasons why the thermostat is behaving differently. We welcome you to visit us anytime using this link: https://support.google.com/googlenest/gethelp";\

Hey there, SubashU. We’re sorry to hear you ran into complications with the Nest Thermostat — we understand the frustration. We’d like to investigate to figure out what may have happened and get you a resolution. When you have a second, reach out to us here: https://support.google.com/googlenest/gethelp?

Hi DebraC, thanks for sharing your insights with us. We're sorry to hear that you had a difficult time using your Nest Thermostat. If you're willing to try, we'd like to help check your concern. We may need to take a closer look at your Nest Thermostat and understand what may be causing the issue. We'd be happy to work with you and help you out the best way possible. You may contact our support team here: https://support.google.com/googlenest/gethelp

Hi lanibear, we appreciate you for sharing your review on your Nest Thermostat and we apologize for any inconvenience you've experienced when reaching out to our support team for assistance. Your feedback here helps us in better understanding your needs and preferences with the products and services we provide. If you're willing to give Nest Thermostat another chance, allow us to redeem ourselves and help improve you with a better overall experience in the future. You can contact us anytime on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Rfrm, we're glad to hear that you had an easy time installing Nest Thermostat. Nest thermostats are designed to be more than just smart; they're also meant to be thoughtful and helpful parts of a home. And while every good quality product comes at a premium price, Google Nest worked on giving its customers a beautiful, yet affordable, and easy-to-install thermostat. Hence, the launch of the newest Nest Thermostat.

The Nest Thermostat provides comfort at home while still being energy-saving at a reasonable price point. It provides an efficient yet affordable choice to households that are interested in a smart thermostat without going over the budget. If you have any questions you would like us to answer, you're more than welcome to contact us here:  https://support.google.com/googlenest/gethelp