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Customer Ratings & Reviews

Your price for this item is $109.00
The comparable value price is $129.99

Customer reviews

Rating 4.4 out of 5 stars with 1801 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers frequently mention the Nest Smart Programmable Wifi Thermostat is easy to use and performs well overall. Installation is straightforward, and the remote control and scheduling features are appreciated, as is the sleek design. However, some customers have experienced connectivity and compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 1,801 reviews
  • Rated 1 out of 5 stars

    DON’T BUY without looking at your wires first!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Many different websites say that this thermostat is compatible with a two-wire (no “c” or “common” wire) system. I think it WAS. At a time when you set it up electronically through the Nest app. There are several videos online which show you how to do it (the installation, not the setup on the app). HOWEVER...the QR code now forces you to use the Google Home app. This app will not allow for a full and successful setup without a c-wire. Once I realized this, a quick search online reveals the same thing. Further investigation reveals that having no c-wire causes problems with the batteries charging leading to more serious problems. Unless you already have a C-wire system (or equivalent), or just really want to rip up your walls to run a c-wire, I would NOT recommend this product.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi RealNYCOpinion,

      We appreciate your feedback. We´re sorry to hear of your disappointment with the new Nest Thermostat.

      Nest thermostats can charge their built-in battery using your system’s heating and cooling wires. But, when your heating and cooling wires are not able to deliver the needed power for your Nest thermostat, you may need to connect a common or C wire. It helps deliver enough consistent power to your thermostat. Learn more about Common wire here: https://support.google.com/googlenest/answer/9251212

      If you'd like us to have a look at the issue, then you may reach out to us. We'd be happy to assist you and work on improving your experience with your new Nest Thermostat here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Really easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great I can control everything through mu phone now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Economical version of Nest but pretty much same functionality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job.......................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy install

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, easy to use. Don’t need to be tech savvy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best thermostat

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Check out if it’s compatible first with your unit before you buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it work great no issue at all easy to install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device works as expected. Very happy with purchase.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Google home app sucks. Bring back Nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The thermostat itself is good but having to control it through the Google home app is terrible The nest app was way way better. Big let down from my previous nest thermostat. Google really dropped the ball with that

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Foster,

      We appreciate your review of the new Nest Thermostat and are sorry that it didn't meet your expectations.

      We're always working to understand our customers' needs and expectations so that we can improve our products and offer more options. If you have any questions or concerns about your Google Nest products, we'd be happy to help here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    AMazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AMAZING. I ABSOLUTELY LOVE THIS PRODUCT. IT IS EASY TO USE TOO!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great when it works.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it's connected it works great but loses connection to their server at least once a day. Now it's sitting in drawer not being used.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi PatsfanPatsfan, thanks for the feedback you provided about the Nest Thermostat, and we’re sorry to hear of your poor experience with its connectivity. We can imagine the inconvenience this could have caused, and we understand that you have stopped using it anymore. We’re hoping for an opportunity to help you with your concern. Please contact us anytime here so we can guide you with proper troubleshooting procedures: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Google/Nest

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great product installing was 10/10 user interface 8/10

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best smart thermostat you can buy.....................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and looks great. Also like how the app works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great addition to any home

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad thing to have. Works as it should, easy for kids to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Plug and toast

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hot, hot, hot, heat. Is it sad my thermostat is smarter than me?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy and handy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ahhh. Simple “hey Google turn thermostat to 68” from anywhere.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent thermostat for energy-conscious consumers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great piece of tech! Google by far as out did themselves

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek, Easy to Setup Smart Thermostat

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to self-install with app directions. Very sleek looking

    I would recommend this to a friend