Customer Ratings & Reviews
- Model:
- GA01334-US
- SKU:
- 10189193
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers frequently mention the Nest Smart Programmable Wifi Thermostat is easy to use and performs well overall. Installation is straightforward, and the remote control and scheduling features are appreciated, as is the sleek design. However, some customers have experienced connectivity and compatibility issues.
This summary was generated by AI based on customer reviews.
Competent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up. Adequate functionality. Satisified
I would recommend this to a friendGood product if you have the right setup.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would easily be a five but it wasn’t able to be installed due to the lack of a c-wire connection. I now have to buy additional components and install it myself
I would recommend this to a friendBrand response from Nest Support
Posted .Hi xantosshado, thanks for informing us about the issue. We´re sorry to hear that your Nest Thermostat requires a common (C) wire.
Nest Thermostat gets its power from your HVAC system’s wiring. There are cases where these wires can't deliver enough power to support the Nest thermostat's features, then they start draining the batteries and disconnect from your Wifi network. In such cases, installing a common (C) wire between your HVAC and Nest thermostats can resolve the battery drain problem.
For any other questions you may have, we're ready to assist you if you could visit our page: https://support.google.com/googlenest/gethelp
Nest Therostat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could take a while to connect. Customer Service shaky at best because instead being a expert the follow a guild book instead of knowing the product, Nest Hello even worse took hours.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Louie, thanks for sharing your experience with us. We’re sorry to hear that your experience with the Nest Thermostat has been less than satisfactory.
We'd love to learn more about what’s going on to better understand the issue. We'd be happy to help you further and improve your experience if you can reach out to us here: https://support.google.com/googlenest/gethelp
Bad open box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No batteries, not thing else...boxx is broken, old and bla bla ..
No, I would not recommend this to a friendWould not recommend this thermostat
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend this thermostat. It it unable to keep my bedroom at a comfortable temperature. The room is always too hot or too cold, and I have to manually override the thermostat. For example sometimes when the temperature in the room is several degrees above the set level the air conditioning does not come on.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, SteveM. We appreciate your feedback on the Nest Thermostat. It’s unfortunate to hear that your experience is below your expectations. We’d like to investigate and help you with your concern. Please get in touch with our support team anytime for assistance, here: https://support.google.com/googlenest/gethelp
Had trouble getting it to work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I took back and purchased more expensive one. Had trouble setting this one up
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Chrwht. Thanks for leaving feedback about the Nest Thermostat. It's unfortunate to hear that your experience has not been ideal. If you run into any questions or concerns about any Google Nest devices in the future, you're always welcome to contact us here: https://support.google.com/googlenest/gethelp
Google's thermostat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to control sometimes, better controlling it with the phone
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Niuniutate. Your feedback about the Nest Thermostat is appreciated, and we hear your concern about using the touch bar. This helps us better understand our customers’ preferences and needs, and we’ll share this with the right team as we’re always on the lookout for opportunities to improve our products and services. For other concerns, or if immediate assistance is needed, don’t hesitate to contact us anytime here: https://support.google.com/googlenest/gethelp
Great!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic product! Definitely recommend. A must have to a smart home system.
I would recommend this to a friendBrand response from Nest Support
Posted .Hey there, BrandonS. We’re glad that you like the Nest Thermostat. We always aim to deliver great user-experience, and feedback like this inspires us to do more. We trust that you’re getting the most benefits out of its rich features. If you come across any inquiries about the thermostat, you’re more than welcome to contact us here: https://support.google.com/googlenest/gethelp
No Nest
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this thermostat last month and had it installed. I turned the cooling on Thursday to cool my home. I was greeted with hot blowing from the vents. I can't get a tech here until Monday. Very disappointed.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello Carol, we're sorry to hear about your temperature problem on your Nest Thermostat — We're happy to help, you can contact us here: https://support.google.com/googlenest/contact/social_googlenest?sjid=10122357069151529620-NC
I prefer my ecobee over my Nest.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product if there’s no need to hold temp below 50 degrees. The slide bar on the side sometimes requires a few attempts to engage.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Terryb, thanks for posting your feedback on your Nest Thermostat. We're sorry to learn that you're experiencing some response issues with the slide bar when you control the device. We'd recommend rebooting your device as this often will fix the issue. If you've done this step already or if the issue still persists, please reach out to our support team and let us help find a resolution for you and improve your overall experience. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
CHECK YOUR WIRES FIRST!!!...
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems like a neat product, but be careful of your current wire setup... I bought it and wasn’t able to install it because of the wires my current thermostat has...
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Bryon, thanks for taking the time to share your feedback with us. We are sorry to hear that you’re having issues with the wiring compatibility of your Nest Thermostat.
If you haven’t tried yet, we recommend checking the thermostat wiring labels of your heating and cooling system, and verify if they’re compatible with Nest Thermostat by using the Compatibility Checker tool on our support site: https://store.google.com/us/widget/compatibility/thermostat
Once you verify that your system is compatible with Nest Thermostat, feel free to reach out to our support team and let us help you further with your concern here: https://support.google.com/googlenest/gethelp
No Fan only
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The thermostat is fine EXCEPT that you can't turn on the fan without putting it in heat or cool mode.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hi There,
We understand the importance of independent fan control. Check out this link for information on how to adjust your Nest thermostat's fan settings:
https://support.google.com/googlenest/answer/9296419
Compatibility issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was hoping this would work with my HVAC system but it was incompatible and I needed to buy the Nest Learning thermostat :(
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for sharing your insights with us. We´re sorry to hear that Nest Thermostat isn't compatible with your HVAC system.
Nest Thermostat is generally compatible with most 24V HVAC systems. To ensure full compatibility of your HVAC system, we recommend using the Compatibility Checker tool on our support page: https://store.google.com/us/widget/compatibility/thermostat
If you need further guidance, you may speak to our support team by visiting us here: https://support.google.com/googlenest/gethelp
Great Product!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It had taken me a long time to decide if I wanted one of these thermostats. I started making my home more automated and wanted to add this to my system. Wish I hadn't waited. It's a great product that has so many useful features. Love being able to set schedules to bring down my Heat Pump's use and bills. It has done just that and with prices only going up it will continue to pay dividends into the future. No looking back on this purchase.
I would recommend this to a friendStick with the Nest learning thermostat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would just get the better Nest learning thermostat. I have several at home that work fine with my heating system this one does not get power even with the adapter it did not work. The Nest learning thermostat is a bit more money but works fine right out of the box.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Steve. We appreciate your feedback on the Nest Thermostat, and we’re sorry to hear you're not having the ideal experience we want to share with you. We’d be happy to investigate whether this issue is with the device, network, other environmental factors, or about incompatibility. Feel free to contact us anytime for technical guidance here: https://support.google.com/googlenest/gethelp
Best yeah
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t installed it yet waiting for the painter to finish up, but we’ll be putting it
I would recommend this to a friendBrand response from Nest Support
Posted .Hi ThomasB, we appreciate the feedback you shared about the Nest Thermostat. We can imagine how excited you are to try and use its rich features. If you find yourself in need of help with the setup and installation, please refer to this link: https://support.google.com/googlenest/answer/10125150
We also have help available and you’ll find us ready for your support needs here: https://support.google.com/googlenest/gethelp
Simplicity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple to use and set up other than the fact it won't set up to my wifi even though I know I have entered the right password.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Nicole, thanks for sharing your feedback with us about the Nest Thermostat, and we apologize for the inconvenience it has caused you. We can imagine how hard you tried, and we appreciate the time and efforts you’ve spent on this. If your other devices connect to your Wi-Fi well but not your thermostat, we’d like to know more about what went wrong and look for a way to help you best. We suggest getting in touch with us for further isolation and troubleshooting guidance here: https://support.google.com/googlenest/gethelp
Not worth the trouble
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for less than a week then kept giving error codes. Looked it up and alot if people have the same issue. Retunred in and installes old thermostat and problem was fixed.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey there, Frank. We're sorry you ran into some issues with your Nest Thermostat. Even though you've returned it, we'd still like to learn more about what happened — when you get a second, share with us here: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
Do Not Buy This Version
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this version of thermostat unless you want to continue to change the temperature in your house. I have owned other Nest thermostats and have been able to manage them as needed to work for everyone's comfort in the house. These are not that flexible and no matter how you schedule them, they will always go into ECO mode. This has been by far the worst purchase I have made in a while.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi LarryB. We understand this isn't what you expected from your Nest Thermostat. Let's get you back in control and enjoy all the features of your device. Feel free to reach out to us at your best convenience: https://support.google.com/googlenest/gethelp
Nest Thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as fully functional as the higher cost model, but a nice option if you are seeking remote access via phone.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi bobw, thanks for posting your feedback. We regret to learn that Nest Thermostat didn’t meet your expectations. We value your feedback as we’re always looking for ways to improve our products and services. If you need assistance, you can always reach out to our support team. We’d be happy to help you here: https://support.google.com/googlenest/gethelp