Customer Ratings & Reviews
- Model:
- GA01334-US
- SKU:
- 10189193
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers frequently mention the Nest Smart Programmable Wifi Thermostat is easy to use and performs well overall. Installation is straightforward, and the remote control and scheduling features are appreciated, as is the sleek design. However, some customers have experienced connectivity and compatibility issues.
This summary was generated by AI based on customer reviews.
Nest
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I believe this is a good thermostat but it not for me. It is not working at all. I got the Nest 3 and it working fine
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jbhqn, thanks for choosing Google Nest products. We're sorry you encountered this issue with Nest Thermostat.
If you're willing, we'd like to help you with the issue you are experiencing with Nest Thermostat. Our dedicated team of support specialists would be happy to help you, if you can reach out to us using this link: https://support.google.com/googlenest/gethelp
Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Nest did not work for me but it was only because of incompatibility with my furnace.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Samir, we appreciate you for posting your review on Nest Thermostat and we're sorry to learn that your furnace was not compatible with the device. If you decide to get a different furnace in the future and decide to give the Nest Thermostat another go, we recommend that you reach out to our support specialists so we can assist you with any troubleshooting guide you need to make this work for you. You can contact us anytime on our Google Help page here: https://support.google.com/googlenest/gethelp
Ok for an entry level smart thermostat.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."Works with most systems". Did not work for my 2 thermostat system. Had to purchase 2 Nest Learning thermostats instead.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi DJintrinisc, thanks for sharing details about your experience with Nest Thermostat. We do appreciate that you bought the Nest Learning Thermostat even though the Nest Thermostat didn't quite work with your heating and cooling system, and we apologize for any inconvenience you may have experienced.
If you will need further help in the future, please consider contacting our support team for further assistance with your Nest Learning Thermostat. We'd be more than happy to help you with your support needs here: https://support.google.com/googlenest/gethelp
You get what you pay for
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own the more expensive Nest thermostat and this budget version just doesnt feel the same.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JayD, thanks for sharing details about your experience with us. We also appreciate you for choosing both the Nest Learning Thermostat and the new Nest Thermostat model.
Nest thermostats are designed to be more than just smart; they're also meant to be thoughtful and helpful parts of a home. And while every good quality product comes at a premium price, Google Nest worked on giving its customers a beautiful, yet affordable, and easy-to-install thermostat. Hence, the launch of the newest Nest Thermostat. If you have any questions you would like us to answer, you're more than welcome to contact us here: https://support.google.com/googlenest/gethelp
Did not work with our ac unit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with our ac unit, only a 3 year old house so it was strange that it didn’t work.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Krelos, thanks for letting us know about the compatibility issue with your AC and Nest Thermostat. We´re sorry to hear about your disappointment
Nest Thermostat is compatible with most 24V HVAC systems. However, to ensure full compatibility of your A/C system, we recommend using the Compatibility Checker tool on our support page: https://store.google.com/us/widget/compatibility/thermostat
We'd like to help you out with your support needs. Please feel free to contact our support team by using this link: https://support.google.com/googlenest/gethelp
CHOOSE THE OLDER MODEL!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 star because of the following: 1. No wall plate. I needed to patch up the wall where my old thermostat was hooked up. The previous Nest Thermostat I bought came with a wall plate which was perfect. 2. Controls. I had to swipe up and down the side of the thermostat. What if my fingers were greasy? It's kinda annoying. Again, the older Nest Thermostat is better because it has a dial. Easy to change the settings. I could rotate the dial with my forearm if I was a piece of fried chicken. 3. I don't know why but it doesn't work with the Nest app. It says go to Google Home app for installation and control. Installation was easy but the Nest app for me is SUPER USER-FRIENDLY! The thing I liked the most is how easy I can schedule the temperatures during the day/night. Google Home app is freaking confusing! GOOGLE should do something about it. Probably the only thing I like about it is it's very shiny. I can see my reflection whenever I pass by. And oh, BTW, the screen turns up when it senses me coming. That's why I gave it a star. If it weren't for that, I'll give it a negative 1! If I could only return it, I would. Hey I could but I don't want the hassle anymore. I don't want to return things, like my wife and my kids.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi KungFuPapa,
Thanks for leaving a review for the new Nest Thermostat. We're sorry to hear you've had some inconvenience with using the Nest Thermostat.
We're always here to help you with any questions or concerns. You can get in touch with us here: https://support.google.com/googlenest/gethelp
ITEM DOES NOT WORK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ITEM DOES NOT WORK….BROKEN..TERRIBLE CUSTOMER SERVICE
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, Codi. Sorry to hear you ran into a problem with the Nest Thermostat. We’d be happy to see what may be happening and get a resolution for you — when you have a second, reach out to us here: https://support.google.com/googlenest/gethelp?
Not compatible
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not compatible with many heat pumps. My house was built in the 90s and is not compatible.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi joeptrumpet, thanks for letting us know about the issue. We´re sorry to hear that your heat pump isn't compatible with Nest Thermostat.
Although Nest Thermostat is compatible with most 24V HVAC systems. We recommend using the Compatibility Checker tool on our support page to verify whether your heating and cooling system is compatible or not. Here's the link to our tool: https://store.google.com/us/widget/compatibility/thermostat
We'd also be happy to talk to you and answer any questions you may be having with Nest Thermostat. You may visit us at the Google Nest help page here: https://support.google.com/googlenest/gethelp
Not for dual fuel systems
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I need to return this because it isn’t compatible with my home system which uses a gas furnace and electric heat pump
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Danny, thanks for reaching out. We’re sorry to hear that your system isn’t compatible with Nest Thermostat.
Nest Thermostat works with most 24V heating and cooling systems, including furnaces, air conditioners, boilers, and heat pumps with either forced air or radiant delivery that has a maximum of 6 wires.
We value your feedback, as we are always working to improve our product and services. If you have any questions, feel free to contact our support team here: https://support.google.com/googlenest/gethelp
Good, but not for every home
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Might work for some people. But for those with older homes, or only two wires. Not worth the hassle of hiring electrician.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi BobbyP,
Thanks for letting us know of your experience with the new Nest Thermostat. Sorry to hear you ran into an issue.
The Nest Thermostat works with most systems without a common(C) wire, but some systems such as heat-only, cool-only or single stage heat pumps with/without AUX heat require a common(C) wire to work. You can find more details on which systems require a common wire here: https://support.google.com/googlenest/answer/9246656
We also recommend using our online compatibility checker before your purchase to make sure the thermostat works for you. You can find it here: https://store.google.com/us/widget/compatibility/thermostat
We're always working to improve your experience with our products and services. If you need any help, we'd be happy to assist you here: https://support.google.com/googlenest/gethelp
poor user experience as it goes off line very freq
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very poor . Getting off line frequently in google home app. Requested google support to help, ot replacement, but same issue. I did make changes to network setting without success. Lots of people are having same issue
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi KBShah, thanks for letting us know about the issue. It's unfortunate that you're experiencing connectivity issues with your Nest Thermostat even after getting a replacement. We apologize for having fallen short of helping you with your support concern.
If you've already received a replacement Nest Thermostat and the issue is still persistent, the issue is most likely power related. There are a small number of situations, where your system may not be able to deliver enough power causing the battery of your Nest Thermostat to drain, and even cause the Wi-Fi chip to fail connection with your network. This may happen since Nest Thermostats get power from your system’s heating and cooling wires. In these cases, you may need to contact a Nest Pro technician to check your system´s wiring and connect a common or C wire to deliver enough consistent power to your thermostat.
If you need further help in changing some settings for your Nest Thermostat, you may visit our Google Nest help page where you can find detailed guides on how to make the most out of your Nest Thermostat using this link: https://support.google.com/googlenest/topic/9361969
For any other support needs with your Nest Thermostat, please consider contacting our support team here: https://support.google.com/googlenest/gethelp
Works great until it stops
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked it...until I didn't. After only a few days, it stopped sensing my presence and would not light up without tapping it. Had to have an HVAC guy come out who told me he replaced or repaired more of these than any other brand. The device and app were great until it stopped about a week later. Switched to a competitor and problem is now solved.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi TexDave, we appreciate you for sharing the details of your experience with using the Nest Thermostat, and it’s unfortunate to hear that the device and the Home app stopped working properly after a few days only. We can see how frustrating it must have been for you, and we understand that you’ve switched to a different device. If ever you’ll decide to give Nest Thermostat another try in the future, our support team will always be ready to provide assistance for any support concerns you may have, here: https://support.google.com/googlenest/gethelp
Inaccurate Humility Sensor
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but trouble from these thermostats. I bought 2 of them, one for each of our AC units. The humidity sensors are incorrect and read about 15 percentage points higher than the room actually is. I had an HVAC technician check them to be sure. After troubleshooting with Google for literally 2 hours they finally sent me two replacements. The two they sent are obviously refurbished and have the same problem. Now the screen on one of the replacements has a pixel line at the bottom. I will likely end up replacing these with an ecobee and hopefully those will work better.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Pwick. We're sorry to learn about your difficult experience with your Nest Thermostat. We appreciate that you've reached out to our support team for assistance. We still want to understand how we can improve on your experience with the device. if you’re ever considering giving the device another go, we recommend reaching out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
Cheaper but not good to use.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheaper than the full feature NEST. Didn't like it because it was fiddly to use (instead of turning you touch the right side. It was easy to install and worked first time, but didn't like using it (got 2 Nest already) so returned it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, morlando. We're sorry to hear that your experience with Nest Thermostat has been less than ideal and that you returned it. Your feedback on the touch controls on the device is appreciated and we've taken note of it. If you’re ever considering Google products in the future, please don't hesitate to contact us on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
Nest
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very confusingly. Not clear if you need a third wire or if you have sign up for a monthly subscription
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Bob123, thanks for your time writing a review. We're sorry for the confusion. This is a Nest Thermostat (2020 model). It works with most 24V heating and cooling systems, including furnaces, air conditioners, boilers, and heat pumps with either forced air or radiant delivery. We suggest using our online compatibility checker to ensure that your system is compatible with Nest Thermostat. Here’s the link: https://store.google.com/us/widget/compatibility/thermostat
You may also check this link to learn more about Nest thermostat compatibility: https://support.google.com/googlenest/answer/9246656
Also, Nest Thermostat is a one-time purchase and doesn't require a subscription to use. Learn more about Nest thermostats here: https://support.google.com/googlenest/answer/9248184
For further assistance, you can contact our support team here anytime: https://support.google.com/googlenest/gethelp
Low Cost
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No frills and cannot be used with temperature sensors.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, Narc9er. Thanks for sharing your feedback on the Nest Thermostat, and we’re sorry to hear your expectations are not met.
Our priority is giving our customers options and making devices for every home. Nest thermostats are designed to be more than just smart; they're also meant to be thoughtful and helpful parts of a home. And while every good quality product comes at a premium price, Google Nest worked on giving our customers a beautiful, yet affordable and easy-to-install thermostat for households that are interested in a smart thermostat without going over the budget.
We understand that having the ability to manage different room temperature settings remotely can be ideal for you. However, the Nest Temperature Sensor only works with the Nest Learning Thermostat, 3rd generation and Nest Thermostat E (US, Canada, Mexico).
We’d be happy to share this feedback with the right team for future improvements. For any other concerns, or if there’s anything we can help you with, let us know by visiting us at: https://support.google.com/googlenest/gethelp
Google take over
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would have liked it better if it could still work with my Nest app. It forces you to use the Google home app. My other Nest devices can't be used on the Google home app. So now I have to use 2 different Apps to operate my Nest products. Very disappointing and inefficient....also the side touch-slide is awkward to use. The Nest E worked better
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JJWWPP, thanks for sharing your insights with us. We're sorry to hear about your disappointment with the Google Home app and Nest Thermostat.
Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. We've taken note of your feedback and we'll make sure to pass along this information to our product team since we're always on the look out for ways to improve our products and services. For any other support needs, please consider contacting us here: https://support.google.com/googlenest/gethelp
I hope, haven't hooked up yet.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't really review product, still in box. I have heard good things. Hope that's the case for us.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Thewife, thanks for sharing your feedback. Your feedback is important to us, as we are always working to improve our products and services. Our support team is always here if you need assistance. Feel free to contact us here: https://support.google.com/googlenest/gethelp
Quirky to say the least.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I assumed this would work like a regular learning nest but it doesn’t. Nobody knows how to use it. The 2 stars are because I can control/see the temp from my phone anywhere. Not a user friendly device. Pay more for the good model.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Zeeeeeee. We appreciate your feedback, and we’re glad that you like the remote functionality of the Nest Thermostat. We’re sorry to hear that your experience has not exceeded your expectations.
Since the Nest Thermostat doesn't have a touch screen, you can use the touch bar on the right side to control your thermostat. Swipe up to raise the temperature, swipe down to lower it, and tap to confirm. The display will show you how many minutes until your desired temperature is reached. Here’s how:
- Tap the touch bar to bring up the menu.
- Swipe up or down to select an option.
- Tap the touch bar again to confirm your selection.
Also, you can control and manage the thermostat settings using the app even when you’re not at home if your thermostat and Home app (phone or tablet) are both online. The thermostat will show offline in the app if it’s not connected to your Wi-Fi, and you won’t be able to manage the thermostat settings using your phone or app. However, you can change the behavior of your Google Nest thermostat in its settings using the thermostat display. You can do things like change the temperature schedule, switch between Fahrenheit and Celsius, view technical information, and more. Check this out for more info: https://support.google.com/googlenest/answer/9244728
If you need help with using the thermostat effectively, feel free to contact us and we’d be happy to guide you, here: https://support.google.com/googlenest/gethelp
Idk what to tell you
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My house was not compatible with thermostat, so I'm unable to leave an honest review.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Delz, thanks for sharing your feedback on your Nest Thermostat. We're sorry to learn that the device was not compatible with your house's HVAC system. If you still have the Nest Thermostat, we'd recommend that you reach out to our support team so we can further analyze the compatibility of the thermostat with your home. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp