Customer Ratings & Reviews
- Model:
- GA01334-US
- SKU:
- 10189193
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers frequently mention the Nest Smart Programmable Wifi Thermostat is easy to use and performs well overall. Installation is straightforward, and the remote control and scheduling features are appreciated, as is the sleek design. However, some customers have experienced connectivity and compatibility issues.
This summary was generated by AI based on customer reviews.
Stick with the Learning Thermostats
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two Nest Learning thermostats along with this Programmable thermostat for our home. The two learning units installed flawlessly while this one was a pain. I even paid an election $100 to hook it up, but he could not get it to work either. He didn't recommend this leser Nest thermostat either. I returned this one today and re-installed the old basic unit.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there BagelbyteGuy, thanks for sharing your experience with us. We’re sorry to learn that you had an installation issue with one of the Nest thermostats you purchased.
We value your feedback, as we’re always working to improve our products and services. The Nest Thermostat may not be compatible with your system. To confirm, you can check our online compatibility checker here: https://support.google.com/googlenest/answer/9246656
If you have any questions about your device, you can reach out to our support team. We’d be happy to assist you here: https://support.google.com/googlenest/gethelp
Doesn't link. Not setup to app
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed -- unable to link with my original Nest thermostat (which I liked just fine!). Because now it is Goggle Nest. My installer couldn't figure it out either
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, JillL. We appreciate your feedback on the Nest Thermostat. We’re aware that longtime Nest users enjoy using the Nest devices from the Nest app. However, the Nest Thermostat is exclusive to the Home app because we wanted to create an integrated experience with other Google Nest devices. We also wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Other benefits include the following:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
Our dedicated team is always ready to provide you with services and assistance for any concerns you may have here: https://support.google.com/googlenest/gethelp
Avoid if you have an older heating system!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WILL NOT WORK WITH MULTI-ZONE HEATING SYSTEMS. Otherwise, easy to set up on the Google Home app.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for taking the time to share your feedback about the Nest Thermostat. We’re sorry to learn you came across this issue with the thermostat and with your heating systems.
Nest thermostats are compatible with many different types of heating systems, including boiler systems. Nest Thermostats are usually compatible with zoned systems that use multiple thermostats, including zoned systems with dampers. But there are some systems that are not. We recommend that you contact us so we can learn more about your heating system and see how we can help find a resolution and improve your experience: https://support.google.com/googlenest/gethelp
Not bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job but if you just want basic features
No, I would not recommend this to a friendNest thermostat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was complicated to setup and program. It also didn’t work right when I first hooked it up.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for taking the time to share your experience with us. We're sorry to hear that you’re having some difficulty setting up your Nest Thermostat.
Your feedback is important to us, and we’d like to hear more about your challenges so we can help you the best possible way. Please reach out to our support team to further assist you. We’d be more than happy to help here: https://support.google.com/googlenest/gethelp
Don’t buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked it at first but it gets annoying when it changes degrees by itself.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JayR, thank you for sending in your feedback. We're sorry to learn that you're experiencing some difficulties with your Nest Thermostat when it comes to automatic changes to your temperature. We recommend checking the temperature schedules that are set on your thermostat and removing them. This may help in keeping and holding the temperature to the specific degree you set it on. To remove a temperature schedule you can follow the steps below:
While viewing your thermostat’s schedule:
-Tap the day of the week that has the temperature you’d like to remove.
-Select the temperature you want to remove.
-Tap Delete. The temperature will be removed from the schedule for that day.
If you've done this already or if the issue still persists or is different from what you're experiencing, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Minimal options - Good style
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good product but not like a nest learning Theemostat.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Skumar, thanks for your insights on Nest Thermostat. We'd appreciate it if you can share the details of your experience with us. This will give us a better idea on which features work best for you, and which features we can make improvements. If you're willing to try, please consider contacting our support team by visiting us here: https://support.google.com/googlenest/gethelp
Why nest devices not compatible with each other?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is. It compatible with nest temperature devices, totally disappointed
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Mehrdad, thanks for your insights on Nest Thermostat. We apologize for any disappointment you may be having on Nest Thermostat. We´re always on the lookout for opportunities that will help us improve our products and services. We'd like to learn more about the issue you are having and see how we can help you. You may reach out to our support team here: https://support.google.com/googlenest/gethelp
Not excited about this Nest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to use. Have to skim around the sides and sometimes it works and sometimes it doesn't. Does not work with other nests and app is hard to connect to. I have a learning nest also programmed and connected to my heating system and the two do not work together.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi DebraC, thanks for sharing your insights with us. We're sorry to hear that you had a difficult time using your Nest Thermostat. If you're willing to try, we'd like to help check your concern. We may need to take a closer look at your Nest Thermostat and understand what may be causing the issue. We'd be happy to work with you and help you out the best way possible. You may contact our support team here: https://support.google.com/googlenest/gethelp
The worst tech experience I have ever had
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As of this writing, I have been fighting for a YEAR to get this thing to work properly. I spent countless hours on the phone with just getting the thing to connect to the app!! Then it kept dropping power. And then the internal temperature it showed was very high so I had to pump my heat all the way up to get it to turn on and warm the house. I had heating bills over $200 last season because of this thing. And the worst part is Google has not been helpful in getting a replacement. So I am choosing another brand. Would give five THUMBS DOWN for this overpriced piece of crap.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi lanibear, we appreciate you for sharing your review on your Nest Thermostat and we apologize for any inconvenience you've experienced when reaching out to our support team for assistance. Your feedback here helps us in better understanding your needs and preferences with the products and services we provide. If you're willing to give Nest Thermostat another chance, allow us to redeem ourselves and help improve you with a better overall experience in the future. You can contact us anytime on our Google Help page here: https://support.google.com/googlenest/gethelp
Easy to install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install. The upgraded version is better but at a price
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Rfrm, we're glad to hear that you had an easy time installing Nest Thermostat. Nest thermostats are designed to be more than just smart; they're also meant to be thoughtful and helpful parts of a home. And while every good quality product comes at a premium price, Google Nest worked on giving its customers a beautiful, yet affordable, and easy-to-install thermostat. Hence, the launch of the newest Nest Thermostat.
The Nest Thermostat provides comfort at home while still being energy-saving at a reasonable price point. It provides an efficient yet affordable choice to households that are interested in a smart thermostat without going over the budget. If you have any questions you would like us to answer, you're more than welcome to contact us here: https://support.google.com/googlenest/gethelp
Not set up to replace Lennox thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So disappointed... it wouldn't fit the Lennox device I wanted to replace.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Charles, thanks for sharing your experience. We’re sorry to hear that Nest Thermostat didn’t work with your system.
Most 24 V heating and cooling systems are compatible with Nest Thermostats. If you haven’t yet, we recommend using our online compatibility checker to ensure that your heating and cooling system is compatible with the Nest Thermostat. You can check it here: https://store.google.com/us/widget/compatibility/thermostat
If you need assistance, our support team is always here to help. You can reach us out using this link: https://support.google.com/googlenest/gethelp
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not recommend less. Installed on brand new system and it cause very strange issues. AC tech suggested the Honeywell and we have had zero issues with it. Do not buy this. Also was unable to return to best buy as it didnt make it back within the 14 days. Was told either uprade to a membership or couldn't return. Thanks for that best buy
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Usfbull91. Thanks for taking the time to share your experience with the Nest Thermostat, and we're sorry to hear about the issues you encountered. We understand how inconvenient it is to face unexpected problems, especially with a new system. We are committed to improving the customer experience on our third-party platform and we’ll use your feedback to further strengthen our policies and processes. Meanwhile, we’d like to learn more about your concerns so we can explore potential solutions. We encourage you to contact our support team directly here: https://support.google.com/googlenest/gethelp
A step back from previous Nest Thermostats
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with the Nest app (where I have all my other Nest hardware). Only works on Google Home app - returning it to the store. Also, it's not learning, it's a scheduled thermostat which seems dumbed down from previous generations of the Nest Thermostat. Pass.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi acj1,
Thanks for sharing your review of Nest Thermostat with us. Sorry to hear Nest Thermostat didn't meet your expectations and you decided to return it.
The new Nest Thermostat is designed to be set up and used in the Google Home app.
Depending on the type of system you have, you can do the following in the Home app :
- Change the target temperature
- Select a mode
- Change temperature presets
- Hold the temperature
- Turn on your fan
- Change your temperature schedule
- View your energy history
- Change thermostat settings
If you decide to give the Nest Thermostat another try in the future, and have any questions or concerns, please don't hesitate to contact us here: https://support.google.com/googlenest/gethelp
nest tstat
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not enough info yet at my T-stat doesn't have the requisite power wire for wifi t-stat
No, I would not recommend this to a friendReview
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as designed looks good, wife happy with simple operation.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi tk46992, it's great to hear that you and your wife liked Nest Thermostat. We're always looking forward to hearing the details of your experience and you can always count on us for your support needs. For any questions or concerns you may have in the future with Nest Thermostat, please consider contacting our support team here: https://support.google.com/googlenest/gethelp
Constantly disconnects
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was so excited when we upgraded our thermostat to this, however it constantly disconnects from wifi every 1-2 days. I am SURPRISED if 3 days have passed and its still connected. I don’t understand how it has all these positive reviews. Dont get your hopes up.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi DaniCA, thank you for sharing your review. We're sorry to hear that you're experiencing some difficulties with the connectivity of your Nest Thermostat. We'd like to take a better look at your thermostat so we can identify why it disconnects. Please reach out to our support specialists and let us help improve your overall experience with the product. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Not compatible with a 2-wire heat-only system.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 4, but unable to install them on a 2-wire heat-only system. Google sells an additional “C” wire kit that has to be installed at the HVAC system, but in my case, the 3rd wire would need to be wired through the walls to each thermostat. Also, Google sells a trim kit to cover larger thermostats being replaced, but in our case, the trim kit isn’t large enough, and would look tacky not covering the untextured part of the walls. Prior to making the purchase, I did my homework to make sure these would work. But once purchased, the instructions direct you to a website to verify the Nest is compatible with you system. And in our case, it was not. We’re disappointed bc we’ve heard great things about Google’s Nest Thermostat, but unfortunately we cannot experience it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for sharing your review with us. We're sorry to hear that your experience with your Nest Thermostat has been disappointing. We'd like to know more details about your HVAC system. If it's not a millivolt heating system and that you don't have an older gas furnace built into the wall or the floor then there's still a possibility that this may work for you. You mentioned that you purchased 4, so we'd also like to know if you have a HVAC zoning system in place. We strongly recommend that you contact us on our Google Help page so we can help you with troubleshooting and identifying on how to make this work for you. You can reach our help page here: https://support.google.com/googlenest/gethelp
Good Idea but bad brand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We will be returning this item. We had a new a/c unit installed and the installers always use the Nest thermostats and they told us this one was not as good. They were unable to hook it up. We will need a different brand a little more expensive and the installers will come back out at no charge to install the better one.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, we're sorry to hear about the experience you had with your Nest thermostat. If you'd like to share your thoughts, please provide your feedback through this link: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i ended up taking this back and getting the better one.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi thattalldude, thanks for taking the time to share your feedback. We're sorry to hear that the Nest Thermostat didn't work well with you and that you had to return it.
If you decide to give Nest thermostats another try in the future, we suggest using our online compatibility checker first to ensure that your system is compatible with Nest Thermostat. Here’s the link: https://store.google.com/us/widget/compatibility/thermostat
You may also check this link to learn more about Nest thermostat compatibility: https://support.google.com/googlenest/answer/9246656
For any questions and concerns, feel free to contact our support team anytime here: https://support.google.com/googlenest/gethelp