Customer Ratings & Reviews
- Model:
- GA01334-US
- SKU:
- 10189193
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers frequently mention the Nest Smart Programmable Wifi Thermostat is easy to use and performs well overall. Installation is straightforward, and the remote control and scheduling features are appreciated, as is the sleek design. However, some customers have experienced connectivity and compatibility issues.
This summary was generated by AI based on customer reviews.
ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i ended up taking this back and getting the better one.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi thattalldude, thanks for taking the time to share your feedback. We're sorry to hear that the Nest Thermostat didn't work well with you and that you had to return it.
If you decide to give Nest thermostats another try in the future, we suggest using our online compatibility checker first to ensure that your system is compatible with Nest Thermostat. Here’s the link: https://store.google.com/us/widget/compatibility/thermostat
You may also check this link to learn more about Nest thermostat compatibility: https://support.google.com/googlenest/answer/9246656
For any questions and concerns, feel free to contact our support team anytime here: https://support.google.com/googlenest/gethelp
Wrong product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not working for my house.I Returned already because it was not compatible.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Juansreview, thanks for sharing your experience with us. We are sorry to hear that Nest Thermostat isn’t compatible with your system and that you had to return it.
We value your feedback and we are hoping that you will give our products and services another shot in the future, as we’d love to keep you as a valued customer. If ever you will reconsider, please do not hesitate to contact us here: https://support.google.com/googlenest/gethelp
Never change your router password
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 Star due to the difficulty in setting up after simply changing my router password. There is no way to just change the password. You have to factory reset, and start all over again. This goes for EVERY Google product, their smart displays, speakers, smoke detectors. It's ludicrous.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi John! Thanks for sharing your experience with us. We're sorry to hear that you had a hard time changing your Nest Thermostat's Wi-Fi password. There is no need to factory reset your thermostat to connect it to a different network. Please go to Settings > Select account > Select disconnect. This will remove the thermostat from your account and Wi-Fi network while preserving your settings. If you have more questions please visit this article: https://support.google.com/googlenest/answer/9247296?hl=en
high hope, greatly let down
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I would love this thing... and when it actually connects to google home it is great, but sadly it only stays connected to the internet for about 20 minutes after restarting it... making the entire thing pointless, because even when your on the same network you cant access it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for taking time to share your feedback with us. We are sorry to hear about the connectivity issues you had with Nest Thermostat.
Connectivity issues for Nest Thermostat may be caused by several factors, such as Wi-Fi network congestion, distance of the device from the router, wireless interference with other Wi-Fi hotspots or devices nearby, and other Wi-FI settings.
Dual band connection is compatible with Nest Thermostat. 2.4Ghz is more stable compared to 5Ghz, especially if there are lots of devices connected to the network at the same time.
We’re always here to help in case you need further assistance. You may contact us through this support link: https://support.google.com/googlenest/gethelp
NOT USER FRIENDLY
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the cheaper Nest model and it clearly operates that way. I purchased this for a grandparent and it was complicated for me to even set the temperature. I would not recommend this unless you are trying to save money. The more expensive Nest is well worth it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi TechDad, thanks for taking the time to share your feedback. We’re sorry to learn that you had challenges with the Nest Thermostat. We value your feedback as we’re always working to improve our products and services. If you need help, our support team is always here to assist you. Feel free to reach us out anytime using this link: https://support.google.com/googlenest/gethelp
nest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did not work. got replacement from google and was a nightmare
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there mickey, thanks for your time to share your feedback with us. We apologize that this has been a less than ideal experience for you, even after getting a replacement Nest Thermostat.
We may need to have a closer look at the issue youŕe having and figure out what may be causing it. We request for your patience, and if you´re willing to give it another shot, please feel free to contact our support team once more here: https://support.google.com/googlenest/gethelp
BAD CHOICE
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Q: Can someone walk me through pairing or syncing my Alexa echo dot to my Sony Xb33? Thanks for any help you can give me. By Pont48 1 year ago Answer this question Q: Is the xb33 compatible with a wireless microphone? I'd lik
No, I would not recommend this to a friendBUY THIS!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is awesome. Just years ago it would've been unfathomable to be able to remotely control the climate of your home while now being a reality. My favorite features are the temp schedule and knowing that I'm saving energy at times when my home is unoccupied.
I would recommend this to a friendUser friendly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thermostat was super easy to set up. Ive only had it for about 2 months but its been great. It has helpful to have scheduls set up for the day as well as recommended temperature to save money.
I would recommend this to a friendGood middle ground
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as many features as tbe other Nest Thermostats
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Avm25, thanks for sharing a review with us about the Nest Thermostat, and we’re sorry that it didn't meet your expectations. We appreciate your input as it helps us better understand our customers’ preferences and needs. We’re taking your feedback and we’ll pass it along to the right team to work on improving our products and services.
Meanwhile, if there’s anything you’d like us to address with, please let us know anytime here and we’ll definitely do our best to help you: https://support.google.com/googlenest/gethelp
screw up
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this item would not work with my boiler it would have Been nice to know when i bought the item and try to get a appoiment with best buy for instatlation .good to know if it was explained to me when i went to the stor to buy the item
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi vito, thanks for sharing your experience with us. It's unfortunate to hear that you encountered this issue and we're sorry for any inconvenience this may have caused you.
Nest Thermostat works with most 24 Volt heating and cooling systems including boilers. However, to verify compatibility of your boiler system, you may want to try out the Compatibility Checker tool on our support page here: https://store.google.com/us/widget/compatibility/thermostat
We'd be happy to provide further guidance and help with your concern. Please feel free to contact our support team whenever you visit the Google Nest help page using this link: https://support.google.com/googlenest/gethelp
Good product but not for old systems
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product worked great but it didnt would like it should with my system which was 27 years old. It leaked a small amount of amps across the board that made my inducers motor keep kicking on and off
I would recommend this to a friendThis thermostat is uncontrolable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this thermostat so I could see the temperature in my house when I was not home and adjust it on my phone. I usually set the temperature very high when I go out so that the HVAC doesn't turn on, around 90 degrees. This will sound unbelievable, but this thermostat will not allow a person to set the temperature in thier home to a certain level when they go out. When your phone is not there, it will automatically put the temperature to 83 degrees and I am told you cannot disable this feature! You can set the thermostat to HOLD your set temperature for 24 hours only when you are gone. I called Nest support twice on this issue and was told that this auto feature cannot be disabled.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there JSGG, thanks for letting us know your experience with your Nest Thermostat and we’re sorry for falling short of your support needs. The Nest Thermostat has different ways, in the Home app or on the thermostat, to manage temperature control for your home. When you set your Nest Thermostat to hold the temperature, it will maintain that specific temperature for as long as you want. But please note that you must end the current hold first before you can start a new hold to change the hold settings. This link might be helpful: https://support.google.com/googlenest/answer/10120172
Your feedback helps us improve on how we provide you and other users with better support and services. If you’d like to reconsider visiting us again, we’d be happy to help you with any concern around the performance and features of your Nest Thermostat: https://support.google.com/googlenest/gethelp
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok…. It works, it’s cheep, it’s ok. However, if you’ve used the original Nests, you’ll be disappointed with the quality of this one. Feels cheep, doesn’t work as smoothly, just all around not great.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi PapaJoe, thanks for posting your feedback. We’re sorry to learn that Nest Thermostat didn’t meet your expectations. Your feedback is important to us, as it will greatly help us in improving our products and services. If you need assistance, you can always reach out to our support team. We’d be more than happy to help you here: https://support.google.com/googlenest/gethelp
Cost cutting move by Nest
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very good, the touch (I think it's a cost reduction move), really does not work. It's much cheaper than my unit in terms of construction and design. It lost too many features from the old unit, so I gave it away.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi eJoe, thanks for posting a review to let us know of your issues with the Nest Thermostat, and we’re sorry to hear that it failed to meet your expectations. We understand that you like the features of the old unit, and losing too many features on your new unit makes it less than ideal for your needs. We’re taking your feedback seriously to work on future improvements. If ever you’d like to try the thermostat some time again, we’d be more than happy to provide service and assistance, and you’ll find always available here: https://support.google.com/googlenest/gethelp
Nightmare
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nightmare. Looks cool, but it's a mess to install and get working if you have older systems. The hours spent to just get it running...and still problems. If you have a new built house, perhaps it's easier. Wish I would have kept the old thermostat in.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi KidDad,
Thanks for sharing your experience with the new Nest Thermostat. We're sorry to hear you had some difficulty with installing the thermostat.
While the Nest Thermostat is compatible with 85% of HVAC systems and designed to receive the needed power from the heating and cooling wires, some systems like heat-only, or cool-only heat pumps may require a common (C) wire to operate.
We appreciate your feedback as we're always working to improve our products. If you have any questions or concerns with your Google Nest products, we'd be happy to help you here: https://support.google.com/googlenest/gethelp
Stopped after 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this as a house warming gift for my mother in law. It has stopped working after 2 months. Thankfully it didn't stop on the cold days we were recently having. Actually installing it wasn't that hard but to set it up with the apps were a bit annoying.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Eldnar,
Thanks for sharing your feedback with us. We're sorry to hear your Nest Thermostat stopped working after only 2 months. We understand how annoying this experience may have been.
If you'd like us to have a look at the issue, our support team would be happy to help. Feel free to contact us via the Google Nest help page here: https://support.google.com/googlenest/gethelp
Immediate Unit Failure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 week after installation, the yellow wire relay failed in the Nest unit. This caused the AC compressor to run continuously without also turning on the fan. Consequently the AC compressor and cooling coils froze completely and had to be repaired. This also caused a spike in energy usage which significantly raised our electric bill. Replaced with a better unit after only 1 week. Flashy design with laughably poor quality.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey Bobby, thanks for sending in your review for Nest Thermostat. We're sorry for the inconvenience you experienced with your AC compressor. This is not the initial impression we want you to have of the device. If you're willing to give us another chance, we'd like to know more details about your setup and your HVAC system so we can investigate the root cause of the issue and help find a better resolution for you. Please reach out to our support specialists by visiting our Google Help page so we may improve on your overall experience: https://support.google.com/googlenest/gethelp
Nest Thermostat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got it shipped to me only took few days, took less than 10 minutes to set up. I love it,now when I'm away from home I can make sure my furry baby is comfortable and I will be when I get back home from my phone.
I would recommend this to a friendSmart? Thermostat
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine, but why is this not supported on the actual nest app??? Smart home devices still haven’t improved to work across multiple smart home apps. Why can’t they all just be compatible!?!?
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JoeK, thanks for sharing this feedback with our support team. We're sorry to hear about your disappointment with the move to the Google Home app for Nest Thermostat.
We understand that you have enjoyed using the Nest app with your Nest cameras. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam with Floodlight:
- Automatic security protections, such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Thermostat and a Nest Hub, just say, "Hey Google, set the temperature to 78 degrees.”.
- One account to sign in to both the Nest and Google Home apps.
- Your homes, and home members will be aligned across the Nest and Google Home apps.
We'd be happy to assist you for any help needed with your Nest Cam with Floodlight. Please reach out to our support team here: https://support.google.com/googlenest/gethelp