Customer Ratings & Reviews
- Model:
- GA01334-US
- SKU:
- 10189193
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers frequently mention the Nest Smart Programmable Wifi Thermostat is easy to use and performs well overall. Installation is straightforward, and the remote control and scheduling features are appreciated, as is the sleek design. However, some customers have experienced connectivity and compatibility issues.
This summary was generated by AI based on customer reviews.
Eco friendly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this device, my home stays regulated, and I set timers for when I'm gone and forget to turn the heat down.
I would recommend this to a friendNice device but a pain
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a pain in the neck. They changed the software over the past few years so that you are now required to have a "c-wire" installed on your furnace in order for this device to work properly. Well, my electrician wants to charge me $175 for a service call to install one. Not what I expected.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JudithH, we appreciate you sharing your experience with Nest Thermostat and we're sorry to hear that it didn't meet your expectations. Your Nest Thermostat is designed to use little power and should work with using your system’s heating and cooling wires to get enough consistent power. But sometimes, you may need to connect a common wire (C wire) or power accessory to make your system compatible. If you're willing, we'd recommend reaching out to our support specialists so we can better assist in identifying the compatibility of your system with the Nest Thermostat and provide you with some troubleshooting tips that may improve your overall experience. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was literally the worst experience. I had to schedule someone twice from the geek squad to install it and the second tech left with my unit not working any longer. The tech left with no responsibility. I then had to call an HVAC company to come fix the unit.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Johnny. We appreciate your feedback and we're sorry to hear that you had some challenges with the installation of your Nest Thermostat. We can only imagine how inconvenient this may have been for you. If you're still experiencing some issues, our dedicated team of support specialists would be happy to help you with your concern and give you a worthwhile experience in the process. You may reach out to us via our Google Nest help page here: https://support.google.com/googlenest/gethelp
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is only accessible via the app, need to have it work when I stand in from of the unit
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Mitpol,
Thank you for your feedback. While the new Nest Thermostat doesn't have a touch screen, It is still possible to directly control your new Nest Thermostat by using the touch bar on the right side of the thermostat. Swipe up to raise the temperature, swipe down to lower it, and tap to confirm. The display will show you how many minutes until your desired temperature is reached.
- Tap the touch bar to bring up the menu.
- Swipe up or down to select an option.
- Tap the touch bar again to confirm your selection.
Here are some user controls you can directly access on the device:
- Temperature adjustments
- HVAC modes (Heat, Cool, Heat or Cool, Off)
- Temperature hold
- Fan
- Emergency heat
- Reset
We'd be happy to answer any questions you may have by visiting us at the Google Nest help page here: https://support.google.com/googlenest/gethelp
Digital thermostat
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as described, definitely need the extra wires. Attempted to return but Best Buy would not take it back
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jill, thanks for sharing your feedback. We're sorry to learn that your Nest Thermostat was not as described and didn't meet your expectations. If you still have the product and are willing to give it another go, we'd like to assist you further in setting it up and help make it work for you. You can reach us on our Google Help page and our support specialists will be standing by to lend a hand. You can contact us through this link: https://support.google.com/googlenest/gethelp
Can't get it to work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to get it programmed. My app keeps saying that it cannot connect and the last time I tried it said it is not compatible with the wiring at my house. Pain in the butt. I went to send it back and was informed that it was too late and the "return window" passed by 2 days. I have had several people try to do it so that took time, plus I am in the middle of moving and construction.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi StaciM, thanks for taking the time to share your feedback. We are sorry to hear that you’re having trouble installing your Nest Thermostat.
We value your feedback, and we’d like to help you the best way possible. To make sure that the your HVAC system is compatible with Nest Thermostat, we suggest to use our online compatibility checker: https://store.google.com/us/widget/compatibility/thermostat
We also recommend contacting our support team, so we can guide you with the installation, or to provide you with options. Here’s the Google Support page link: https://support.google.com/googlenest/gethelp
Worst thermostat ever !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst investment I ever made in my life! I absolutely hate this thermostat and do not recommend! Very poor quality product adjust on its own. You wake up in the night sweating because the temperatures changes on its own. I would give mine away for free if someone just put a new one in for my that I purchase!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Shon, thanks for sharing your review with us. We're sorry to learn that your experience with your Nest Thermostat has been frustrating when it comes to controlling the temperature in your home. We'd recommend that you check the temperature presets of your device. Temperature presets let you customize temperatures for when you’re home, away, sleeping, and more. Here are the steps that you can follow:
-Open the Home app.
-Touch and hold your device's tile.
-Tap Settings.
-Select Temperature preferences.
-Choose Temperature presets.
-Select an existing preset to change or delete it, or tap Add to create a custom preset.
If you've done this before or if the issue persists, please don't hesitate to reach out to our support team so we can help find a better resolution for you. Please contact us on our Google Help here: https://support.google.com/googlenest/gethelp
Amazing thermostat!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an amazing product. Easy to install and easy to use. I love that I’m able to control it with the app.
I would recommend this to a friendGoogle Nest Smart Thermostat
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Google Nest Smart Thermostat on May 2, 2022. It worked for 6 months, then stopped working on November 15, 2022 during 30-degree weather. My furnace would not work when this thermostat stopped working. I was without heat for 2 days & nights while waiting for a repair man.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi PeteD, thanks for letting us know that your Nest Thermostat stopped working after only 6 months of using it. We're sorry for any inconvenience this experience may have caused you.
If you're still having some issues with your Nest Thermostat, please do not hesitate to contact our support team via the Google Nest help page. We'd be happy to provide some assistance with your Nest Thermostat here: https://support.google.com/googlenest/gethelp
Bad buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not stay connected to wifi and temperature settings did not suite my requirements.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, we appreciate you for providing us your feedback about the Nest Thermostat, and we’re sorry to learn that your experience with the connectivity and temperature settings did not meet your preferences and needs.
Nest thermostats connectivity issues could be related to power issues, which may occur when your system wires can't deliver enough power to keep the thermostats charged up. As a result, they start draining the batteries and disconnect from your Wi-Fi. And sometimes, poor Wi-Fi connectivity can also cause the battery to drain faster. Your Nest thermostat uses the voltage from your system’s wires to keep its internal battery charged. If the power to your system is switched off or there’s a blackout, the battery has enough capacity to keep working for a while but will eventually run out. Your thermostat will also turn off features like Wi-Fi to preserve battery life before it must turn off completely.
We'd like to investigate the reasons why your thermostat is behaving differently. Please contact us anytime and we'll figure out a way that may help improve your experience, here: https://support.google.com/googlenest/gethelp
Nest thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a nice thermostat with many features but it isn't expandable.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jeff, thanks for your feedback. We appreciate your input in helping us understand our customers' needs and preferences better, and we'll make sure to pass it along to our teams as we're always working to improve our products and services. For questions or concerns about your Nest Thermostat, feel free to contact our support team and we'll be more than happy to assist you anytime. Reach out to us here: https://support.google.com/googlenest/gethelp
new installation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hard to install, hard to program, too many wires to install
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hi tingling, thanks for your review. We're sorry to hear that you have difficulties installing the Google - Nest Smart Programmable Wifi Thermostat. We value your feedback and would like to learn more about your experience so that we can improve. Please take a moment to complete this brief feedback form:https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
If you need further assistance, contact us at this following link: https://support.google.com/googlenest/gethelp
Do Not Buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. I’ve had so many issues with it since I bought it 3 months ago. Nest won’t help and Best Buy won’t help either. I’ve spent hours trying to find a solution. I’ve wasted so much money too. Stay away from this product. Headache product!!!!!!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Evielara, thanks for letting us know about the issue. We're sorry for the poor experience with Nest Thermostat, and for falling short of providing your support needs.
If you're willing to try, we may need to have a much closer look at your Nest Thermostat and understand what may be causing the issue. Please consider contacting our support team once more by visiting us here: https://support.google.com/googlenest/gethelp
Great Smart Thermostat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have three Google Nests now for my multi zone home. They are great and work flawlessly.
I would recommend this to a friendNest
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool item can control from phone would buy again..
I would recommend this to a friendGreat buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simple clean and easy to use. Integrates really well with the Google home app and routines
I would recommend this to a friendWorks great from app on phone
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy Install and paired perfectly with app. Also I did not have to install a c wire.
I would recommend this to a friendDo Not Buy if you Don't have a C Wire. Period.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.C Wire - you cannot set this unit up if your system doesn't have one. There is no way around it. The software will not allow you to add the device to your Google Home account and you can't bypass it. I took a chance and learned the hard way. Very disappointing. Now I have a useless item I cannot return and needed to buy the older E Thermostat instead...
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi ColdFashioned802,
We appreciate your feedback. We´re sorry to hear of your disappointment with the new Nest Thermostat.
Nest thermostats can charge their built-in battery using your system’s heating and cooling wires. But, when your heating and cooling wires are not able to deliver the needed power for your Nest thermostat, you may need to connect a common or C wire. It helps deliver enough consistent power to your thermostat. Learn more about Common wire here: https://support.google.com/googlenest/answer/9251212
If you'd like us to have a look at the issue, then you may reach out to us. We'd be happy to assist you and work on improving your experience with your new Nest Thermostat here: https://support.google.com/googlenest/gethelp
Horrible product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't connect it to my wifi was it uses other nest products to connect. I spent over 6 hours going back and forth with support I just have up. I upgraded to the nest nest thermostat and had no issues connecting
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Rudy,
Thanks for taking the time to let us know about your experience with the new Nest Thermostat. Really sorry to hear you encountered a connectivity issue but but happy to hear you resolved the issue by upgrading to another Nest thermostat.
If you'd like to share more on why you may have had the issue so we can examine it further, please feel free to contact us here: https://support.google.com/googlenest/gethelp
Nest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure you have the wiring, otherwise this is a waste !
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there JayA, we appreciate your feedback on Nest Thermostat. We´re sorry for any inconvenience you may have experienced in setting up the wiring. We understand how challenging it can be to manage the wiring for your heating and cooling system. We recommend using the Compatibility Checker tool to verify if your system is compatible: https://store.google.com/us/widget/compatibility/thermostat
If you need further help and guidance, our support team is ready to answer any questions you may have in mind. Simply reach out to us here: https://support.google.com/googlenest/gethelp