Customer Ratings & Reviews

Hi there, thank you for sharing your experience with us. We are sorry that your Nest Thermostat caused you some inconvenience.

We'd love to help you out with the issue on your Nest Thermostat. The unexpected temperature changes may have happened due to the existing schedules. You can follow the steps in the following article to change and set your temperature presets.

To view, edit, or create temperature presets for your thermostat:
- Open the Home app.
- Select your thermostat on the home screen.
- Tap Settings.
- Select Temperature preferences.
- Choose Temperature presets.
- Select an existing preset to change or delete it, or tap Add to create a custom preset.
You may visit this page for more information: https://support.google.com/googlenest/answer/10185085

We hope you continue using your Nest Thermostat. If you have any questions or need help with your thermostat, please feel free to contact our support team here: https://support.google.com/googlenest/gethelp

Hi KJacob, thanks for letting us know about the issue. We are sorry to hear about the connectivity issue with Nest Thermostat, and that you had to return it.

Connectivity issues for Nest Thermostat may be caused by several reasons such as Wi-Fi network congestion, distance of the device from the router, wireless interference with other Wi-Fi hotspots or devices nearby and other Wi-Fi settings. Also, if the system is not giving enough power to thermostat to charge

If you would like to change your mind and reconsider using Nest Thermostat, we'd be happy to work on providing you with a better experience. We suggest using this link to reach out to our support team: https://support.google.com/googlenest/gethelp

Hello there, Martin. We're sorry to learn that you had a difficult experience with the Nest Thermostat. We suggest that you reach out to our support specialists so we can identify the cause of the issue and help find a better resolution for your device . Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Jamie, thanks for sharing your feedback with us about the Nest Thermostat, and we’re sorry to hear that it was not ideal for you.

Using the Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools and with seamless integration with other Google devices. We chose to transition to the Home app because this app is designed for the future of the smart home, a single place to set up, manage, automate, and control your home. Most home devices are controlled across multiple apps, but we’re working on making the Google Home app the central controller across all your home devices, including Google devices and devices from other brands.

Here are some other benefits you can get by using the Google Home app with your Nest Thermostat:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- You can use voice commands on your speaker or display to override a lock temperature.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

We understand your decision to return your thermostat, but if you’d like to consider using it or to try it again in the future, we’d be happy to help and guide you with using it effectively in the Home app. You’ll find us always available here: https://support.google.com/googlenest/gethelp

Hi there, thanks for your feedback. We're sorry to hear that you have already returned your Nest Thermostat. If you will ever change your mind about using Nest Thermostat, we have a dedicated team of support specialists ready to help you with your support needs by reaching out to us here: https://support.google.com/googlenest/gethelp

Hi MichaelaS, thanks for bringing this battery issue to our attention. We're sorry for any inconvenience you may be having with having to replace the batteries for your Nest Thermostat on a monthly basis. If you're willing to try, we'd like to check on the issue and see how we can help you best. Our team of support professionals would be happy to assist you further with your concern by reaching out to us here: https://support.google.com/googlenest/gethelp

Hello there, JimmyNeutron. We appreciate your feedback on Nest Thermostat. Nest uses motion detected by Google Nest Protects and Google Nest thermostats to automatically switch to Home or Away mode, but not to trigger Nest Secure’s alarm. Nest Thermostat detects occupancy, but not intrusion. With intrusion, you need to be more certain that it is a person in the room to avoid false alarms. Also, devices must be certified for security to sound the alarm.

For other inquiries, visit the Google Nest Help Center, or contact our dedicated team for assistance here: https://support.google.com/googlenest/gethelp

Hi there, we appreciate you for sharing a review about the Nest Thermostat. We’re sorry to hear that you’re not using it yet since you need an adapter for it. We suggest checking your system’s compatibility before installing the thermostat, using this link: https://support.google.com/googlenest/answer/9246656

If you need help with the setup and installation, or for any concerns, visit us anytime here and we’d be more than happy to help and guide you: https://support.google.com/googlenest/gethelp

Hi GevorgM, thanks for sharing your review of your Nest Thermostat. We're sorry to hear that your experience with the device didn't meet your expectations when it comes to the design and performance of the battery. Please know that your feedback here helps us understand our customers' preferences when it comes to the products we provide. This will be relayed to the right team for future improvements. If you need further assistance or have additional questions, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Lexus, thank you for sharing your feedback. We're sorry to hear that you're experiencing some difficulties with controlling your Nest Thermostat using your iPhone. We'd recommend reconnecting your thermostat to the Google Home app. You can follow the steps on this link that may help with your issue: https://support.google.com/googlenest/answer/9248705

If you've tried this already or if the issue still persists, we advise that you reach out to our support specialists so we can better analyze and help find a resolution for you. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there, Roninva. Thanks for trying out the Nest Thermostat and for sharing your experience. We're sorry to hear that the touch bar feature fell short of meeting your expectations. We value your feedback and we'll certainly pass along this information to the right team. We're always making improvements to our products and your feedback helps us in the process. Meanwhile, you have the option to fully control the features of your Nest Thermostat using the Google Home app. If you have any further support needs with Nest Thermostat, our support team will gladly assist you via this link: https://support.google.com/googlenest/gethelp

Hello Klyn, thanks for sharing your post about Nest Thermostat and we're sorry to hear that your experience with the device was less than ideal. If you're willing to give it another go in the future, we recommend that you reach out to our support specialists so we can guide you with setting up the device and help troubleshoot any issues we encounter. You can contact us on our Google Help page for further assistance.

Hi MichaelD, thanks for letting us know that you've been having problems with your Nest Thermostat. For us to offer you the best help, we may need to learn more about the issue you are experiencing. Our support team is always ready to help you with your support needs here: https://support.google.com/googlenest/gethelp

Hi Jane, thanks for sharing your experience. We’re sorry to hear that your Nest Thermostat has unexpected issues.

We suggest these simple checks that may help:
- Make sure that you have the latest version of the Home app.
- Restarting your thermostat will refresh your connection.
- Check for messages or codes (if there’s any).
- Unplug your Modem/Router for 30 seconds, then plug it back in.
- Checking for sources of Wi-Fi interference.

Here are some devices that might cause problems:
- Cordless phones
- Baby monitors
- Microwaves
- Bluetooth devices
- Wireless video equipment

We may need more details about the incorrect temperature so we can find a way to help you best. Please consider reaching out to our support team here: https://support.google.com/googlenest/gethelp

Hello there. We appreciate your feedback on the Nest Thermostat, and we’re sorry to hear your experience didn’t meet your expectations.

The Nest Thermostat is exclusive to the Home app because we wanted to create an integrated experience. Using the Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools and with seamless integration with other Google devices. A single place to set up, manage, automate, and control your home, including devices from other brands.

Here are some other benefits you can get by using the Google Home app with your Nest Thermostat:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- You can use voice commands on your speaker or display to override a lock temperature.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

Your feedback helps us better understand our customers preferences and needs. We’d be happy to share this with the right team for future improvements. If you find yourself wanting to try the Nest Thermostat again in the future and have some questions or concerns, let us know here and we’d be more than happy to help: https://support.google.com/googlenest/gethelp

Hello there, Mario. We're sorry to hear you're experiencing issues with your Nest Thermostat. It's unfortunate to know that it hasn't met your expectations. We wanted to know your concern to give you the best resolution. We recommend reaching out to our dedicated team of specialists on the Google Help page here: https://support.google.com/googlenest/gethelp

Hi vla8588, we appreciate your feedback. We're sorry to hear your Nest Thermostat stopped working after using it for only a couple of months.

Your Nest Thermostat gets power from the wires of your heating and cooling system. If your Nest Thermostat no longer turns on, and if you still have your old standard thermostat, we recommend uninstalling Nest Thermostat and try connecting your old thermostat to see if you will get any power from your system to activate your older thermostat. If your old thermostat doesn't turn on, we suggest contacting your preferred HVAC technician to check your system. However, if your old thermostat powers up, we recommend contacting our support team for help in checking your Nest Thermostat further. Please consider contacting us here: https://support.google.com/googlenest/gethelp

Hello there, Jeff. Thanks for the feedback, and we’re sorry to hear the Nest Learning Thermostat didn’t go well for you. We can imagine how hard you tried, and we understand that you had to use a different thermostat. But if you’re willing to give the Nest thermostat another try in the future, our dedicated team of support can guide you with checking compatibility, all the way through installation and setup. And you’ll find us always available here: https://support.google.com/googlenest/gethelp