Customer Ratings & Reviews

Hi ATraveler, we appreciate your feedback on Nest Thermostat. We're sorry to hear about your disappointment with the quality and user interface. Nest thermostats are designed to be more than just smart; they're also meant to be thoughtful and helpful parts of a home. And while every good quality product comes at a premium price, Google Nest worked on giving a beautiful, yet affordable, and easy-to-install thermostat. Hence, the launch of the newest Nest Thermostat. Although we had to cut some corners, Nest Thermostat provides comfort at home while still being energy-saving at a reasonable price point. It provides an efficient yet affordable choice to households that are interested in a smart thermostat without going over the budget. If you have any questions you would like us to answer, you're more than welcome to contact us here:  https://support.google.com/googlenest/gethelp

Hi JohnF, thanks for sharing your excitement with us. We're sorry to hear about your system's incompatibility with Nest Thermostat. To ensure whether your system is compatible or not with Nest Thermostat, we recommend trying out the Compatibility Checker tool on our support page: https://store.google.com/us/widget/compatibility/thermostat

Alternatively, you may also speak to our support team, and we'd be happy to entertain any questions or concerns you may be having about our Google Nest products here: https://support.google.com/googlenest/gethelp

Hi JaredH, we appreciate you sharing your feedback. We’re sorry to learn that Nest Thermostat isn’t compatible with your HVAC system. Your feedback is important to us, as it will greatly help us in improving our products and services. If you need assistance in the future, our support team is always here to help. You can contact us using this link: https://support.google.com/googlenest/gethelp

Hello there, MichaelsF. Thanks for sharing what you think of the Nest Thermostat. We’d like an opportunity to improve your impression with the device. You can contact our support team if you need help around the performance and features of the thermostat, here: https://support.google.com/googlenest/gethelp

Hello there, Essn. Thanks for posting your feedback on the Nest Thermostat. We’re sorry to hear that your experience is less than ideal.

Since the Nest Thermostat doesn't have a touch screen, you can use the touch bar on the right side to control your thermostat. Swipe up to raise the temperature, swipe down to lower it, and tap to confirm. The display will show you how many minutes until your desired temperature is reached. Here’s how:
- Tap the touch bar to bring up the menu.
- Swipe up or down to select an option.
- Tap the touch bar again to confirm your selection.

Also, you can control and manage the thermostat settings using the app even when you’re not at home if your thermostat and Home app (phone or tablet) are both online. The thermostat will show offline in the app if it’s not connected to your Wi-Fi, and you won’t be able to manage the thermostat settings using your phone or app. However, you can change the behavior of your Google Nest thermostat in its settings using the thermostat display. You can do things like change the temperature schedule, switch between Fahrenheit and Celsius, view technical information, and more. Check this out for more info: https://support.google.com/googlenest/answer/9244728

If you need help with using the thermostat effectively, feel free to contact us here and we’d be happy to guide you: https://support.google.com/googlenest/gethelp

Hi WickedGood, thanks for sharing your feedback with us about the Nest Thermostat, and we’re sorry to hear of your difficult experience with using the touch bar on the side. We designed the thermostats with ease of setup and use, and this is clearly not the kind of user experience we intended to share with you.

Nest Thermostats don’t have a touch screen but a touch bar on the right side. Also, you can control and manage the thermostat settings using the app even when you’re not at home as long as your thermostat and Home app (phone or tablet) are both online.

Feedback like this helps us identify areas we can work on, and we’ll pass this along to the right team for future improvements. If you have other support concerns that need to be addressed, simply let us know by visiting us anytime here: https://support.google.com/googlenest/gethelp

Hello there, Romance38. Thanks for posting your review. We're sorry to hear that your Nest Thermostat stopped working. We'd like to know more details about the connectivity issues you're having so we can help isolate the cause and provide you with a better resolution and improve the performance of your Nest Thermostat. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there, 2DemandingKitties. Thank you for sharing your review on the Nest Thermostat. We appreciate your feedback and have taken note of it. If you need any help in the future, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Samd, thanks for sharing your feedback with us. We're sorry for any difficulty you may be experiencing, when using the Google Home app with your Nest Thermostat. If you're willing to try, we'd like to learn more about the details of your experience. This will give us a better idea on how we can further improve the Google Home app, and help you best. You're more than welcome to contact our support team using this link: https://support.google.com/googlenest/gethelp

Hi Kevy, thanks for posting your review. We're sorry to learn of your disappointing experience with your Nest Thermostat. If you're willing to give it another go, we'd like to know more details when you installed the device so we can better identify why it won't work and help find a resolution for you. Please contact us on our Google Help page and have our support specialists assist you with this matter. You can reach our help page here: https://support.google.com/googlenest/gethelp

Hi there, thanks for sharing your feedback with our support team. We're sorry to hear about the poor experience with the connectivity and power issues with Nest Wifi.

Your Nest Thermostat gets its power from your HVAC system’s wiring. There are cases where these wires can't deliver enough power to support the Nest thermostat's features, then they start draining the batteries and disconnect from your Wifi network. In such cases, installing a common(C) wire between your HVAC and Nest thermostats can resolve the battery drain problem.

Should the points we provide not resolve the issues you informed us, then we may need to have a closer look to find out what may be causing it and work on a resolution to improve your experience. We're ready to assist you if you could visit our page: https://support.google.com/googlenest/gethelp

Hi there, thanks for sharing your feedback. We’re sorry to learn that you’re not able to return your Nest Thermostat because of the store’s return policy.

Your feedback is important to us, and we’re hoping to give the Nest Thermostat a chance to provide comfort in your home. If you are willing, we’d like to learn more about what happened, so we can provide you with options. Feel free to contact our support team here: https://support.google.com/googlenest/gethelp

Hi there, thanks for reaching out. We’re sorry to hear that Nest Thermostat caused you inconvenience. Your feedback is important to us, and we want to help you the best way possible. If you haven’t already, we’d like to know more about what happened, so we can isolate the cause of the issue. We suggest you contact our support team. You can reach us through this link: https://support.google.com/googlenest/gethelp

Hi Jordan, thank you for sharing your review. We're sorry to hear that your experience with your Nest Thermostat has been less than ideal when it comes to installing and customizing the device. We'd recommend that you reach out to our support specialists so we can identify the cause of the issues you're experiencing and help find a resolution for you. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there Oleg, thanks for sharing your feedback. We´re sorry to hear that Nest Wifi fell short of your expectations.

We'd like you to know that we value your feedback, and that we´re always keeping our eyes and ears open to opportunities that will help us to keep improving our products and services. We may need to learn more about the details of your concerns so we can pass this along to our engineers and developers, and go back to the drawing board to see how we can provide a better experience for you with Nest Wifi.

If you´re willing, please feel free to contact our support team as we'd definitely love to hear more about the features and improvements you´d like us to add, by reaching out to us here: https://support.google.com/wifi/gethelp

Hi there Epson, thanks for letting us know about the issue. We're sorry to hear that the Nest Thermostat didn't work with the heating and cooling system for your home. Nest Thermostats work with most 24 Volt heating and cooling systems. However, to ensure whether your system is compatible or not with Nest Thermostat, we recommend trying out the Compatibility Checker tool on our support page: https://store.google.com/us/widget/compatibility/thermostat Alternatively, you may also speak to our support team, and we'd be happy to entertain any questions or concerns you may be having about our Google Nest products here: https://support.google.com/googlenest/gethelp

Furthermore, if the extra cable needed for your Nest Thermostat is a common (C) wire, we recommend checking with a Nest Pro technician to check your system and install the common (C) if needed. There are cases where your system´s wires can't deliver enough power to support the Nest thermostat's features, then they start draining the batteries and disconnect from your Wifi network. In such cases, installing a common(C) wire between your HVAC and Nest thermostats can help deliver enough power and resolve the problem.

For any other support needs you may be having with Nest Thermostat, please consider contacting our support team here: https://support.google.com/googlenest/gethelp

Hi there, we appreciate you for taking the time to share your feedback with us about the Nest Thermostat. We can imagine how difficult it can be if your thermostat stopped working, and we’re sorry for the inconvenience this could have caused.

Nest thermostats power issues may occur when your system wires can't deliver enough power to keep the thermostats charged up. As a result, they start draining the batteries and disconnect from your Wi-Fi and sometimes. Poor Wi-Fi connectivity can also cause the battery to drain faster. Your Nest thermostat uses the voltage from your system’s wires to keep its internal battery charged. If the power to your system is switched off or there’s a blackout, the battery has enough capacity to keep working for a while but will eventually run out. Your thermostat will also turn off features like Wi-Fi to preserve battery life before it must turn off completely.

Your experience means a lot to us, and we’d like to help you with further isolation and troubleshooting. Please visit us at your own convenience here: https://support.google.com/googlenest/gethelp