Customer Ratings & Reviews
- Model:
- GA01334-US
- SKU:
- 10220181
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
to a friend
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great product. Love to beable to set the temps for when home, away, or sleeping.
I would recommend this to a friendWish I purchased sooner!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Nest Thermostat! So easy to install and use. Being able to control the temperature from my phone is an amazing bonus!
I would recommend this to a friendGreat for the value!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the value and the perks I get from PG&E for having this were great also.
I would recommend this to a friendBuyer Beware - Does Not Replace Nest E
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Nest E stopped seeing wifi networks after 1 year, it is a known issue. I purchased this as a replacement, only to learn that it does NOT work with Nest Comfort Sensors and does not display in the Nest App. This is basically a google only product. To maintain the same learning and sensor capability of the old Nest E, you need the $249 3rd Gen "Learning" thermostat.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi kingfamily2003, thanks for posting a review. We apologize if you’re unable to use your Nest Thermostat on Nest App.
The new Nest Thermostat is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Our team is working on bringing full functionality to the Google Home app so all of your Nest devices can be set up and controlled in one place.
We value your feedback as we are always working to improve our products and services. If you need assistance, feel free to contact our support team. We’d be more than happy to help here: https://support.google.com/googlenest/gethelp
The 1 smart home product you actually need!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out of all my smart home products this is my favorite! I actually like the look of this one better than the other model
I would recommend this to a friendNest thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should include a trim kit but it didn’t so make sure you buy one when you buy the nest thermostat. Got mine on sale.
I would recommend this to a friendAbsolute Junk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of absolute junk. Connected it and it worked ( or seemed to) for a couple of hours. After that, it kept cycling the boiler on and off. When I trouble sit the system with my heating guy, he determined that the NEST was the problem. Replaced it with my old thermostat and problem was gone. I’ll be returning this very quickly. Aside from the junk that this is, I don’t like Google accessing my home in yet - one more way.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Cornerstone,
Thank you for trying out the new Nest Thermostat and sharing your experience with us. We're sorry you encountered such an inconvenience and decided to return it.
Some systems such as heat-only, cool-only, or heat pumps may require a common (C) wire to be compatible with Nest Thermostat. We always recommend using the compatibility checker to determine if your system is compatible here: https://store.google.com/us/widget/compatibility/thermostat
If you need any help with any Google Nest product, please feel free to reach out to us so we can do our best to improve your experience here: https://support.google.com/googlenest/gethelp
Google Nest
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It drops connections when the internet is lost but it hasn't been frequent.
I would recommend this to a friendA good way to view your AC/Heating usage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product has made me more aware of my heating and cooling usage for my home. Its truly helping me save money.
I would recommend this to a friendEco friendly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this device, my home stays regulated, and I set timers for when I'm gone and forget to turn the heat down.
I would recommend this to a friendIts a tropical heat wave
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Either the installation was imperfect or this google device should never be purchased. It will not turn off - it is 2 am and the flat is 67 degrees. I have turned the heat down to 50 degrees and the furnace is still running. Never buy this device from Google (no service) or Best Buy. I dont want points for this review. I want the device to turn off the heat - NOW
No, I would not recommend this to a friendApp Enabled
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how I can use the app to adjust the temp and control from anywhere.
I would recommend this to a friendNot happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is only accessible via the app, need to have it work when I stand in from of the unit
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Mitpol,
Thank you for your feedback. While the new Nest Thermostat doesn't have a touch screen, It is still possible to directly control your new Nest Thermostat by using the touch bar on the right side of the thermostat. Swipe up to raise the temperature, swipe down to lower it, and tap to confirm. The display will show you how many minutes until your desired temperature is reached.
- Tap the touch bar to bring up the menu.
- Swipe up or down to select an option.
- Tap the touch bar again to confirm your selection.
Here are some user controls you can directly access on the device:
- Temperature adjustments
- HVAC modes (Heat, Cool, Heat or Cool, Off)
- Temperature hold
- Fan
- Emergency heat
- Reset
We'd be happy to answer any questions you may have by visiting us at the Google Nest help page here: https://support.google.com/googlenest/gethelp
Digital thermostat
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as described, definitely need the extra wires. Attempted to return but Best Buy would not take it back
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jill, thanks for sharing your feedback. We're sorry to learn that your Nest Thermostat was not as described and didn't meet your expectations. If you still have the product and are willing to give it another go, we'd like to assist you further in setting it up and help make it work for you. You can reach us on our Google Help page and our support specialists will be standing by to lend a hand. You can contact us through this link: https://support.google.com/googlenest/gethelp
Nice device but a pain
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a pain in the neck. They changed the software over the past few years so that you are now required to have a "c-wire" installed on your furnace in order for this device to work properly. Well, my electrician wants to charge me $175 for a service call to install one. Not what I expected.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JudithH, we appreciate you sharing your experience with Nest Thermostat and we're sorry to hear that it didn't meet your expectations. Your Nest Thermostat is designed to use little power and should work with using your system’s heating and cooling wires to get enough consistent power. But sometimes, you may need to connect a common wire (C wire) or power accessory to make your system compatible. If you're willing, we'd recommend reaching out to our support specialists so we can better assist in identifying the compatibility of your system with the Nest Thermostat and provide you with some troubleshooting tips that may improve your overall experience. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Can't get it to work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to get it programmed. My app keeps saying that it cannot connect and the last time I tried it said it is not compatible with the wiring at my house. Pain in the butt. I went to send it back and was informed that it was too late and the "return window" passed by 2 days. I have had several people try to do it so that took time, plus I am in the middle of moving and construction.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi StaciM, thanks for taking the time to share your feedback. We are sorry to hear that you’re having trouble installing your Nest Thermostat.
We value your feedback, and we’d like to help you the best way possible. To make sure that the your HVAC system is compatible with Nest Thermostat, we suggest to use our online compatibility checker: https://store.google.com/us/widget/compatibility/thermostat
We also recommend contacting our support team, so we can guide you with the installation, or to provide you with options. Here’s the Google Support page link: https://support.google.com/googlenest/gethelp
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was literally the worst experience. I had to schedule someone twice from the geek squad to install it and the second tech left with my unit not working any longer. The tech left with no responsibility. I then had to call an HVAC company to come fix the unit.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Johnny. We appreciate your feedback and we're sorry to hear that you had some challenges with the installation of your Nest Thermostat. We can only imagine how inconvenient this may have been for you. If you're still experiencing some issues, our dedicated team of support specialists would be happy to help you with your concern and give you a worthwhile experience in the process. You may reach out to us via our Google Nest help page here: https://support.google.com/googlenest/gethelp
Worst thermostat ever !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst investment I ever made in my life! I absolutely hate this thermostat and do not recommend! Very poor quality product adjust on its own. You wake up in the night sweating because the temperatures changes on its own. I would give mine away for free if someone just put a new one in for my that I purchase!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Shon, thanks for sharing your review with us. We're sorry to learn that your experience with your Nest Thermostat has been frustrating when it comes to controlling the temperature in your home. We'd recommend that you check the temperature presets of your device. Temperature presets let you customize temperatures for when you’re home, away, sleeping, and more. Here are the steps that you can follow:
-Open the Home app.
-Touch and hold your device's tile.
-Tap Settings.
-Select Temperature preferences.
-Choose Temperature presets.
-Select an existing preset to change or delete it, or tap Add to create a custom preset.
If you've done this before or if the issue persists, please don't hesitate to reach out to our support team so we can help find a better resolution for you. Please contact us on our Google Help here: https://support.google.com/googlenest/gethelp
Amazing thermostat!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an amazing product. Easy to install and easy to use. I love that I’m able to control it with the app.
I would recommend this to a friendBad buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not stay connected to wifi and temperature settings did not suite my requirements.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, we appreciate you for providing us your feedback about the Nest Thermostat, and we’re sorry to learn that your experience with the connectivity and temperature settings did not meet your preferences and needs.
Nest thermostats connectivity issues could be related to power issues, which may occur when your system wires can't deliver enough power to keep the thermostats charged up. As a result, they start draining the batteries and disconnect from your Wi-Fi. And sometimes, poor Wi-Fi connectivity can also cause the battery to drain faster. Your Nest thermostat uses the voltage from your system’s wires to keep its internal battery charged. If the power to your system is switched off or there’s a blackout, the battery has enough capacity to keep working for a while but will eventually run out. Your thermostat will also turn off features like Wi-Fi to preserve battery life before it must turn off completely.
We'd like to investigate the reasons why your thermostat is behaving differently. Please contact us anytime and we'll figure out a way that may help improve your experience, here: https://support.google.com/googlenest/gethelp