Customer Ratings & Reviews

Hey there, JefferyR. Thanks for sharing your feedback on Nest Thermostat. We're sorry to hear that the Google Home app fell short of meeting your expectations. We understand that long time Nest users, like you, have enjoyed using the Nest app. However, we wanted to make the Google Home app as the one place you can control all your favorite Google Nest and other smart home devices with the Google Assistant.

We'd like to hear more about your experience with the Google Home app. Sharing the details of your feedback will certainly help us further improve our products and the features we offer. You may contact our support team via the Google Nest Help center using this link: https://support.google.com/googlenest/gethelp

Hi there, Fred. Thanks for sharing your feedback with us. We're sorry to hear that your Nest Thermostat goes offline.

We suggest trying out some troubleshooting steps below that may be helpful with the connectivity issue:
- Ensure that your mobile phone, where the Home app is installed, is either connected to your Wi-Fi network, or that the mobile data is enabled.
- Try installing the Nest/Home app on another mobile phone or tablet device and login using the same Google account as your Nest Thermostat.
- Check for possible congestion in your Wi-Fi network. Removing some of your connected devices can help free up some bandwidth space. You may then check to see if you will still experience the same connectivity issue.
- You may also check for possible sources of interference such as the thick walls and appliances in your home.

If none of the steps we provided prove to be helpful, we recommend contacting our support team for further troubleshooting and isolation via this help page: https://support.google.com/googlenest/gethelp

Hi there, thank you for sharing your experience with us. We are sorry that your Nest Thermostat caused you some inconvenience.

We'd love to help you out with the issue on your Nest Thermostat. The unexpected temperature changes may have happened due to the existing schedules. You can follow the steps in the following article to change and set your temperature presets.

To view, edit, or create temperature presets for your thermostat:
- Open the Home app.
- Select your thermostat on the home screen.
- Tap Settings.
- Select Temperature preferences.
- Choose Temperature presets.
- Select an existing preset to change or delete it, or tap Add to create a custom preset.
You may visit this page for more information: https://support.google.com/googlenest/answer/10185085

If issue still persists, please reach out to our support team here: https://support.google.com/googlenest/gethelp

Hi Ag1011, thanks for sharing your feedback. We’re sorry to hear that your experience with Nest Thermostat was less than ideal. This is definitely not the kind of experience we want our customers to have.

Your feedback is important to us as it will greatly help us in improving our products and services. Were hoping that you’ll continue using your Nest Thermostat, and if you need assistance, our support team is always here to help. Feel free to contact us here: https://support.google.com/googlenest/gethelp

Hi Dakota1845, thanks for posting your feedback. We apologize if you’re unable to add your Nest Thermostat on Nest app, and connect with Nest Temperature Sensor.

The new Nest Thermostat is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Our team is working on bringing full functionality to the Google Home app so all of your Nest devices can be set up and controlled in one place.

We value your feedback as we are always working to improve our products and services. If you need assistance, feel free to contact our support team. We’d be more than happy to help here: https://support.google.com/googlenest/gethelp

Hi Miguelw, thanks for sharing your feedback on Nest Thermostat, and we’re sorry to hear of your poor experience with its connectivity. Having to reset your thermostat every time it loses connection is not the kind of experience we want you to have. Since the issue still persists even with the replacement unit, we’d like to have a closer look into this and learn how we can help improve your experience. Please share with us your recent case number so we can continue our investigation, here: https://support.google.com/googlenest/gethelp

Hi there, MalcolmW. We're sorry to hear that your experience with Nest Thermostat didn't meet your expectations. We'd like to understand more about your concerns about the device and help find ways we can improve on your overall experience. If you like to give it another go, please don't hesitate to reach out to our support team by visiting our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there, thanks for posting a review. We regret to hear that you’re having issues with the installation of your Nest Thermostat, and that our support fell short in proving the help that you needed.

We recommend using our online compatibility checker to ensure that your heating and cooling system is compatible with the Nest Learning Thermostat. You can check it here: https://store.google.com/us/widget/compatibility/thermostat

We value your feedback, and we’d like to help you the best way possible. We may need to escalate your case to our higher level support team, and we're hoping you will contact our support team once more. You can reach out to us using this link: https://support.google.com/googlenest/gethelp

Hi George,

We appreciate your feedback on the Nest Thermostat. We're sorry to learn your experience has been a difficult one and the new Nest Thermostat didn't meet your expectations.

We'd like to learn more about your experience and help you in the best way possible. If you're willing, you can get in touch with our support team and we'll help you troubleshoot the issue further. Please feel free to reach out to us here: https://support.google.com/googlenest/contactflow

Hi SteveM, thanks for trying out Nest Thermostat. We appreciate that you had great expectations with it. However, we apologize for any disappointment you may be having with the points you shared with us. Other than using the Nest Thermostat display, we also recommend using the Google Home app to control and manage all the features. You can easily change temperatures using a compatible Android or iOS mobile phone or tablet device, even when you're not at home, as long both your Nest Thermostat and your mobile device are connected to the Internet.

We're glad to hear that you were able to control your Nest Thermostat using your voice commands with the Google Assistant. For additional commands that you can use, we recommend trying out the voice commands listed on this link: https://support.google.com/googlenest/answer/9325085

It's possible to set a hold temperature with the Nest Thermostat, for as long as you want. Here are the steps you can follow to set it up:
- Open the Home app > and then touch and hold your thermostat's tile.
- Make sure your thermostat is in Heat, Cool, or Heat • Cool mode before you try to start a temperature hold.
- Tap Hold temperature Hold temperature.
- Select the Current temp or the temperature preset you want your thermostat to hold.
Note: If the temperature you want doesn't appear, change your thermostat's current temperature to the one you want to hold. When you reopen the hold temperature settings, you'll be able to select the temperature you've just set.
- Select the end time you want the temperature to hold for.
- Note: If you're using the Eco preset, you can also choose None to hold the temperature indefinitely until you end the hold. For other presets, your thermostat can hold the temperature for up to 24 hours.
- Tap Start to begin the temperature hold.
Note: If you want to make changes to the temperature but there's a hold on the temperature, the app or thermostat will tell you that you need to end the hold first.

We understand that you may still have some questions in mind, and our support team would be happy to answer them and even walk you through some of the features. Please feel free to reach out to us here: https://support.google.com/googlenest/gethelp