Customer Ratings & Reviews

Hi Delz, thanks for sharing your feedback on your Nest Thermostat. We're sorry to learn that the device was not compatible with your house's HVAC system. If you still have the Nest Thermostat, we'd recommend that you reach out to our support team so we can further analyze the compatibility of the thermostat with your home. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hello there, Zeeeeeee. We appreciate your feedback, and we’re glad that you like the remote functionality of the Nest Thermostat. We’re sorry to hear that your experience has not exceeded your expectations.

Since the Nest Thermostat doesn't have a touch screen, you can use the touch bar on the right side to control your thermostat. Swipe up to raise the temperature, swipe down to lower it, and tap to confirm. The display will show you how many minutes until your desired temperature is reached. Here’s how:
- Tap the touch bar to bring up the menu.
- Swipe up or down to select an option.
- Tap the touch bar again to confirm your selection.

Also, you can control and manage the thermostat settings using the app even when you’re not at home if your thermostat and Home app (phone or tablet) are both online. The thermostat will show offline in the app if it’s not connected to your Wi-Fi, and you won’t be able to manage the thermostat settings using your phone or app. However, you can change the behavior of your Google Nest thermostat in its settings using the thermostat display. You can do things like change the temperature schedule, switch between Fahrenheit and Celsius, view technical information, and more. Check this out for more info: https://support.google.com/googlenest/answer/9244728

If you need help with using the thermostat effectively, feel free to contact us and we’d be happy to guide you, here: https://support.google.com/googlenest/gethelp

Hi there BagelbyteGuy, thanks for sharing your experience with us. We’re sorry to learn that you had an installation issue with one of the Nest thermostats you purchased.

We value your feedback, as we’re always working to improve our products and services. The Nest Thermostat may not be compatible with your system. To confirm, you can check our online compatibility checker here: https://support.google.com/googlenest/answer/9246656

If you have any questions about your device, you can reach out to our support team. We’d be happy to assist you here: https://support.google.com/googlenest/gethelp

Hi there, thanks for taking the time to share your feedback about the Nest Thermostat. We’re sorry to learn you came across this issue with the thermostat and with your heating systems.

Nest thermostats are compatible with many different types of heating systems, including boiler systems. Nest Thermostats are usually compatible with zoned systems that use multiple thermostats, including zoned systems with dampers. But there are some systems that are not. We recommend that you contact us so we can learn more about your heating system and see how we can help find a resolution and improve your experience: https://support.google.com/googlenest/gethelp

Hi there, JillL. We appreciate your feedback on the Nest Thermostat. We’re aware that longtime Nest users enjoy using the Nest devices from the Nest app. However, the Nest Thermostat is exclusive to the Home app because we wanted to create an integrated experience with other Google Nest devices. We also wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Other benefits include the following:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

Our dedicated team is always ready to provide you with services and assistance for any concerns you may have here: https://support.google.com/googlenest/gethelp

Hi there, thanks for taking the time to share your experience with us. We're sorry to hear that you’re having some difficulty setting up your Nest Thermostat.

Your feedback is important to us, and we’d like to hear more about your challenges so we can help you the best possible way. Please reach out to our support team to further assist you. We’d be more than happy to help here: https://support.google.com/googlenest/gethelp

Hey there, Codi. Sorry to hear you ran into a problem with the Nest Thermostat. We’d be happy to see what may be happening and get a resolution for you — when you have a second, reach out to us here: https://support.google.com/googlenest/gethelp?

Hi JayR, thank you for sending in your feedback. We're sorry to learn that you're experiencing some difficulties with your Nest Thermostat when it comes to automatic changes to your temperature. We recommend checking the temperature schedules that are set on your thermostat and removing them. This may help in keeping and holding the temperature to the specific degree you set it on. To remove a temperature schedule you can follow the steps below:

While viewing your thermostat’s schedule:
-Tap the day of the week that has the temperature you’d like to remove.
-Select the temperature you want to remove.
-Tap Delete. The temperature will be removed from the schedule for that day.

If you've done this already or if the issue still persists or is different from what you're experiencing, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Skumar, thanks for your insights on Nest Thermostat. We'd appreciate it if you can share the details of your experience with us. This will give us a better idea on which features work best for you, and which features we can make improvements. If you're willing to try, please consider contacting our support team by visiting us here: https://support.google.com/googlenest/gethelp

Hi Mehrdad, thanks for your insights on Nest Thermostat. We apologize for any disappointment you may be having on Nest Thermostat. We´re always on the lookout for opportunities that will help us improve our products and services. We'd like to learn more about the issue you are having and see how we can help you. You may reach out to our support team here: https://support.google.com/googlenest/gethelp

Hi DebraC, thanks for sharing your insights with us. We're sorry to hear that you had a difficult time using your Nest Thermostat. If you're willing to try, we'd like to help check your concern. We may need to take a closer look at your Nest Thermostat and understand what may be causing the issue. We'd be happy to work with you and help you out the best way possible. You may contact our support team here: https://support.google.com/googlenest/gethelp

Hi Rfrm, we're glad to hear that you had an easy time installing Nest Thermostat. Nest thermostats are designed to be more than just smart; they're also meant to be thoughtful and helpful parts of a home. And while every good quality product comes at a premium price, Google Nest worked on giving its customers a beautiful, yet affordable, and easy-to-install thermostat. Hence, the launch of the newest Nest Thermostat.

The Nest Thermostat provides comfort at home while still being energy-saving at a reasonable price point. It provides an efficient yet affordable choice to households that are interested in a smart thermostat without going over the budget. If you have any questions you would like us to answer, you're more than welcome to contact us here:  https://support.google.com/googlenest/gethelp

Hi Charles, thanks for sharing your experience. We’re sorry to hear that Nest Thermostat didn’t work with your system.

Most 24 V heating and cooling systems are compatible with Nest Thermostats. If you haven’t yet, we recommend using our online compatibility checker to ensure that your heating and cooling system is compatible with the Nest Thermostat. You can check it here: https://store.google.com/us/widget/compatibility/thermostat

If you need assistance, our support team is always here to help. You can reach us out using this link: https://support.google.com/googlenest/gethelp

Hi acj1,

Thanks for sharing your review of Nest Thermostat with us. Sorry to hear Nest Thermostat didn't meet your expectations and you decided to return it.

The new Nest Thermostat is designed to be set up and used in the Google Home app.
Depending on the type of system you have, you can do the following in the Home app :

- Change the target temperature
- Select a mode
- Change temperature presets
- Hold the temperature
- Turn on your fan
- Change your temperature schedule
- View your energy history
- Change thermostat settings

If you decide to give the Nest Thermostat another try in the future, and have any questions or concerns, please don't hesitate to contact us here: https://support.google.com/googlenest/gethelp

Hi tk46992, it's great to hear that you and your wife liked Nest Thermostat. We're always looking forward to hearing the details of your experience and you can always count on us for your support needs. For any questions or concerns you may have in the future with Nest Thermostat, please consider contacting our support team here: https://support.google.com/googlenest/gethelp

Hi DaniCA, thank you for sharing your review. We're sorry to hear that you're experiencing some difficulties with the connectivity of your Nest Thermostat. We'd like to take a better look at your thermostat so we can identify why it disconnects. Please reach out to our support specialists and let us help improve your overall experience with the product. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi thattalldude, thanks for taking the time to share your feedback. We're sorry to hear that the Nest Thermostat didn't work well with you and that you had to return it.

If you decide to give Nest thermostats another try in the future, we suggest using our online compatibility checker first to ensure that your system is compatible with Nest Thermostat. Here’s the link: https://store.google.com/us/widget/compatibility/thermostat

You may also check this link to learn more about Nest thermostat compatibility: https://support.google.com/googlenest/answer/9246656

For any questions and concerns, feel free to contact our support team anytime here: https://support.google.com/googlenest/gethelp

Hi there Juansreview, thanks for sharing your experience with us. We are sorry to hear that Nest Thermostat isn’t compatible with your system and that you had to return it.

We value your feedback and we are hoping that you will give our products and services another shot in the future, as we’d love to keep you as a valued customer. If ever you will reconsider, please do not hesitate to contact us here: https://support.google.com/googlenest/gethelp