Customer Ratings & Reviews
- Model:
- GA01334-US
- SKU:
- 12201992
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
to a friend
:(
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died on us after a few months of usage. Not cool Google
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Yoooooo, thanks for sharing some details of your issue with using the Nest Thermostat and we’re sorry to learn that it’s no longer working after a few months of usage. This is not the experience we want you to have. If your Nest Thermostat won’t turn on, the batteries could have drained or there could be a power issue. We suggest replacing the batteries with high-quality 1.5 V AAA alkaline batteries from a known manufacturer. If it’s the latter we’d recommend that you reach out to our support specialists so we can help you with further isolation and troubleshooting here: https://support.google.com/googlenest/gethelp
So pretty
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this more affordable option and it is so pretty!
I would recommend this to a friendNot compatible with my thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s nice! But it didn’t work in my house so I had to return it.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Darcy,
Thanks for leaving a review of the new Nest Thermostat. We're sorry to learn that it didn’t work for you and you decided to return it.
If you'd like to try the Nest thermostats again in the future, we'd be happy to help you with any questions or concerns you may have. You can find us on Google Nest Help page: https://support.google.com/googlenest/gethelp
smartthermostat
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had them come to install this with the nest power connector to no avail was unsuccessful. They claimed this was very easy to install that I/anyone would be able to install in a short period of time. yet (they) the tech was not. very disappointing.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thank you for posting your review on your Nest Thermostat and we're sorry to hear that you experienced some difficulties with installation. We'd like to know more about the issues the technician experienced as well so we can better identify why the installation was unsuccessful. Please contact our support specialists and let us help you in finding a resolution. You can reach us on our Google Help page here: https://support.google.com/googlenest/gethelp
Great value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to set up and connect to google plus apple
I would recommend this to a friendDoes not work, nor do any nest products.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like Google Wifi this does not work either. Do not trust any of the positive reviews as this product does not work. It is not compatible with your HVAC and if you do get it connected it won't connect to your wifi. There is no support at all. Do not waste your time and money.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there,
Thank you for letting us know of your experience with the new Nest Thermostat. It's so unfortunate to hear you ran into a compatibility issue and you didn't get the help you needed from our support team.
While the Nest Thermostat is compatible with 85% of HVAC systems and designed to receive the needed power from the heating and cooling wires, some systems like heat-only, or cool-only heat pumps may require a common (C) wire to operate.
We appreciate your feedback as we're always working to improve our products. If you have any questions or concerns with your Google Nest products, we'd be happy to help you here: https://support.google.com/googlenest/gethelp
Good device to control temperature in the house
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and install, small and good appearance
I would recommend this to a friendBeautiful. Alot of question?? Who do I ask?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got it but as of now i hate it. It chooses temp called eco friendly temp. Trying so hard to understand it failing. I juat want to be able to have ""fan on auto''' and change the temp as needed. Icant beat the program. Im losing and mu have to return.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thank you for sharing your experience with us. We are sorry that your Nest Thermostat caused you some inconvenience.
We'd love to help you out with the issue on your Nest Thermostat. The unexpected temperature changes may have happened due to the existing schedules. You can follow the steps in the following article to change and set your temperature presets.
To view, edit, or create temperature presets for your thermostat:
- Open the Home app.
- Select your thermostat on the home screen.
- Tap Settings.
- Select Temperature preferences.
- Choose Temperature presets.
- Select an existing preset to change or delete it, or tap Add to create a custom preset.
You may visit this page for more information: https://support.google.com/googlenest/answer/10185085
We hope you continue using your Nest Thermostat. If you have any questions or need help with your thermostat, please feel free to contact our support team here: https://support.google.com/googlenest/gethelp
Away feature does not work!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The automatic away feature on these does not work. I was on with customer service for 30 minutes and they could not fix it. So, it does not detect when I leave my home to lower the temperature. Water of money.
No, I would not recommend this to a friendnot compatible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i have to return it wouldnt work with my two wire system
No, I would not recommend this to a friendReturned
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return! Kept getting error from app stating nest was offline, even after contacting google for help, it didn’t work. I was able to adjust temp from the nest itself just not from the app, which defeats the purpose of a smart thermostat to me.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi KJacob, thanks for letting us know about the issue. We are sorry to hear about the connectivity issue with Nest Thermostat, and that you had to return it.
Connectivity issues for Nest Thermostat may be caused by several reasons such as Wi-Fi network congestion, distance of the device from the router, wireless interference with other Wi-Fi hotspots or devices nearby and other Wi-Fi settings. Also, if the system is not giving enough power to thermostat to charge
If you would like to change your mind and reconsider using Nest Thermostat, we'd be happy to work on providing you with a better experience. We suggest using this link to reach out to our support team: https://support.google.com/googlenest/gethelp
Not a good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 of these units. Installed one properly, it worked just once in starting AC unit, then stopped working. I checked online for any clue, but couldn't make it work. Returning both units.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi, thanks for choosing our Google Nest products. We're sorry to hear that one of your Nest Thermostats stopped working. If you're willing to try, we'd like to help you with your concern. Our dedicated team of support specialists would love to work with you and see how we can help you best. Please consider reaching out to our support team here: https://support.google.com/googlenest/gethelp
Old Nest is better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Old Nest Thermostat is way better. The google app is horrible and wants to link your personal accounts into one account. I just want to control my thermostat. I will be returning this and getting a different thermostat.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jamie, thanks for sharing your feedback with us about the Nest Thermostat, and we’re sorry to hear that it was not ideal for you.
Using the Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools and with seamless integration with other Google devices. We chose to transition to the Home app because this app is designed for the future of the smart home, a single place to set up, manage, automate, and control your home. Most home devices are controlled across multiple apps, but we’re working on making the Google Home app the central controller across all your home devices, including Google devices and devices from other brands.
Here are some other benefits you can get by using the Google Home app with your Nest Thermostat:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- You can use voice commands on your speaker or display to override a lock temperature.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
We understand your decision to return your thermostat, but if you’d like to consider using it or to try it again in the future, we’d be happy to help and guide you with using it effectively in the Home app. You’ll find us always available here: https://support.google.com/googlenest/gethelp
Costly Thermostat, it will ruin your equipment.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this thermostat. It will ruin your compressor and it will cost you thousands of dollars to repair it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Martin. We're sorry to learn that you had a difficult experience with the Nest Thermostat. We suggest that you reach out to our support specialists so we can identify the cause of the issue and help find a better resolution for your device . Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Nest Home Thermostat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device would NOT. Connect to our WiFi in our place in Tahoe. Returned. The main (3rd generation Nest) is MUCH BETTER. It does cost twice as much. Nest needs to market upgrades/repair parts for it however.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for your feedback. We're sorry to hear that you have already returned your Nest Thermostat. If you will ever change your mind about using Nest Thermostat, we have a dedicated team of support specialists ready to help you with your support needs by reaching out to us here: https://support.google.com/googlenest/gethelp
Ms
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Batteries need replace every month Auc conditioner comes on when it’s 65 degrees inside and said inside temp is 90 degrees and can’t be fixed without taking it off the wall
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi MichaelaS, thanks for bringing this battery issue to our attention. We're sorry for any inconvenience you may be having with having to replace the batteries for your Nest Thermostat on a monthly basis. If you're willing to try, we'd like to check on the issue and see how we can help you best. Our team of support professionals would be happy to assist you further with your concern by reaching out to us here: https://support.google.com/googlenest/gethelp
Oops?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this device since…November and I’m yet to use it. Why? Because my home is old and I need an adaptor so it doesn’t short circuit. When I finally get it up and running, I’ll change my review.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, we appreciate you for sharing a review about the Nest Thermostat. We’re sorry to hear that you’re not using it yet since you need an adapter for it. We suggest checking your system’s compatibility before installing the thermostat, using this link: https://support.google.com/googlenest/answer/9246656
If you need help with the setup and installation, or for any concerns, visit us anytime here and we’d be more than happy to help and guide you: https://support.google.com/googlenest/gethelp
Avoid if you use Nest Aware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not compatible if you have a Nest Aware alarm system because one will impact the other even if you don’t want them to
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, JimmyNeutron. We appreciate your feedback on Nest Thermostat. Nest uses motion detected by Google Nest Protects and Google Nest thermostats to automatically switch to Home or Away mode, but not to trigger Nest Secure’s alarm. Nest Thermostat detects occupancy, but not intrusion. With intrusion, you need to be more certain that it is a person in the room to avoid false alarms. Also, devices must be certified for security to sound the alarm.
For other inquiries, visit the Google Nest Help Center, or contact our dedicated team for assistance here: https://support.google.com/googlenest/gethelp
Gevorg
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looking at the product, it is not worth the price or the product. Battery is too low, didnt have a protector to put against the wall abd overall not worth it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi GevorgM, thanks for sharing your review of your Nest Thermostat. We're sorry to hear that your experience with the device didn't meet your expectations when it comes to the design and performance of the battery. Please know that your feedback here helps us understand our customers' preferences when it comes to the products we provide. This will be relayed to the right team for future improvements. If you need further assistance or have additional questions, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Not smart buy at all
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was only able to control it in my iPhone for a month after that it won’t connect to my iPhone anymore, not a smart buy at all, I should believe the previous people reviews
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Lexus, thank you for sharing your feedback. We're sorry to hear that you're experiencing some difficulties with controlling your Nest Thermostat using your iPhone. We'd recommend reconnecting your thermostat to the Google Home app. You can follow the steps on this link that may help with your issue: https://support.google.com/googlenest/answer/9248705
If you've tried this already or if the issue still persists, we advise that you reach out to our support specialists so we can better analyze and help find a resolution for you. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp