Customer Ratings & Reviews

Hi Kevy, thanks for posting your review. We're sorry to learn of your disappointing experience with your Nest Thermostat. If you're willing to give it another go, we'd like to know more details when you installed the device so we can better identify why it won't work and help find a resolution for you. Please contact us on our Google Help page and have our support specialists assist you with this matter. You can reach our help page here: https://support.google.com/googlenest/gethelp

Hi Samd, thanks for sharing your feedback with us. We're sorry for any difficulty you may be experiencing, when using the Google Home app with your Nest Thermostat. If you're willing to try, we'd like to learn more about the details of your experience. This will give us a better idea on how we can further improve the Google Home app, and help you best. You're more than welcome to contact our support team using this link: https://support.google.com/googlenest/gethelp

Hi there, thanks for sharing your feedback with our support team. We're sorry to hear about the poor experience with the connectivity and power issues with Nest Wifi.

Your Nest Thermostat gets its power from your HVAC system’s wiring. There are cases where these wires can't deliver enough power to support the Nest thermostat's features, then they start draining the batteries and disconnect from your Wifi network. In such cases, installing a common(C) wire between your HVAC and Nest thermostats can resolve the battery drain problem.

Should the points we provide not resolve the issues you informed us, then we may need to have a closer look to find out what may be causing it and work on a resolution to improve your experience. We're ready to assist you if you could visit our page: https://support.google.com/googlenest/gethelp

Hi there, thanks for sharing your feedback. We’re sorry to learn that you’re not able to return your Nest Thermostat because of the store’s return policy.

Your feedback is important to us, and we’re hoping to give the Nest Thermostat a chance to provide comfort in your home. If you are willing, we’d like to learn more about what happened, so we can provide you with options. Feel free to contact our support team here: https://support.google.com/googlenest/gethelp

Hi there, thanks for reaching out. We’re sorry to hear that Nest Thermostat caused you inconvenience. Your feedback is important to us, and we want to help you the best way possible. If you haven’t already, we’d like to know more about what happened, so we can isolate the cause of the issue. We suggest you contact our support team. You can reach us through this link: https://support.google.com/googlenest/gethelp

Hi Jordan, thank you for sharing your review. We're sorry to hear that your experience with your Nest Thermostat has been less than ideal when it comes to installing and customizing the device. We'd recommend that you reach out to our support specialists so we can identify the cause of the issues you're experiencing and help find a resolution for you. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there Oleg, thanks for sharing your feedback. We´re sorry to hear that Nest Wifi fell short of your expectations.

We'd like you to know that we value your feedback, and that we´re always keeping our eyes and ears open to opportunities that will help us to keep improving our products and services. We may need to learn more about the details of your concerns so we can pass this along to our engineers and developers, and go back to the drawing board to see how we can provide a better experience for you with Nest Wifi.

If you´re willing, please feel free to contact our support team as we'd definitely love to hear more about the features and improvements you´d like us to add, by reaching out to us here: https://support.google.com/wifi/gethelp

Hi there Epson, thanks for letting us know about the issue. We're sorry to hear that the Nest Thermostat didn't work with the heating and cooling system for your home. Nest Thermostats work with most 24 Volt heating and cooling systems. However, to ensure whether your system is compatible or not with Nest Thermostat, we recommend trying out the Compatibility Checker tool on our support page: https://store.google.com/us/widget/compatibility/thermostat Alternatively, you may also speak to our support team, and we'd be happy to entertain any questions or concerns you may be having about our Google Nest products here: https://support.google.com/googlenest/gethelp

Furthermore, if the extra cable needed for your Nest Thermostat is a common (C) wire, we recommend checking with a Nest Pro technician to check your system and install the common (C) if needed. There are cases where your system´s wires can't deliver enough power to support the Nest thermostat's features, then they start draining the batteries and disconnect from your Wifi network. In such cases, installing a common(C) wire between your HVAC and Nest thermostats can help deliver enough power and resolve the problem.

For any other support needs you may be having with Nest Thermostat, please consider contacting our support team here: https://support.google.com/googlenest/gethelp

Hi there, we appreciate you for taking the time to share your feedback with us about the Nest Thermostat. We can imagine how difficult it can be if your thermostat stopped working, and we’re sorry for the inconvenience this could have caused.

Nest thermostats power issues may occur when your system wires can't deliver enough power to keep the thermostats charged up. As a result, they start draining the batteries and disconnect from your Wi-Fi and sometimes. Poor Wi-Fi connectivity can also cause the battery to drain faster. Your Nest thermostat uses the voltage from your system’s wires to keep its internal battery charged. If the power to your system is switched off or there’s a blackout, the battery has enough capacity to keep working for a while but will eventually run out. Your thermostat will also turn off features like Wi-Fi to preserve battery life before it must turn off completely.

Your experience means a lot to us, and we’d like to help you with further isolation and troubleshooting. Please visit us at your own convenience here: https://support.google.com/googlenest/gethelp

Hi doblaron, we're sorry to hear that your heating and cooling system didn't work with Nest Thermostat. The Nest Thermostat works with most 24 Volt heating and cooling systems. We recommend checking first, if your HVAC system is compatible with Nest Thermostat by using the Compatibility Checker tool on our support page here: https://support.google.com/googlenest/answer/9246656

Once you verify that your system is compatible, we recommend contacting a Nest technician for help with the installation of your Nest Thermostat. To learn more, check out this link: https://support.google.com/googlenest/answer/9850152

Hi Allen, thanks for sharing your feedback. We’re sorry to hear that Nest Thermostat did not meet your expectations and that you had to return it. We value your feedback as we're always looking for ways to improve our products and services. If you decide to give Nest Thermostat another try in the future, you’re more than welcome to reach out to our support team for your support needs here: https://support.google.com/googlenest/gethelp

Hi Matt,

Thanks so much for sharing your experience with us. We´re sorry to hear of the Wi-Fi disconnection and power issues you are experiencing with your Nest Thermostat.

Low battery and no power issues may occur when the heating and cooling wires for your system can't deliver enough power to keep the Nest Thermostat charged up. As a result it starts draining the batteries and disconnects from your Wi-Fi. And sometimes, the Wi-Fi connectivity can also cause the battery to drain as it can't charge up at the same time it consumes power. Installing a common (C) wire between your HVAC system and Nest Thermostat can help resolve the Wi-Fi disconnection and power problems. We recommend contacting a Nest pro technician to check if your HVAC system might already have a common wire installed, and install one if needed. For more information on the common wire, you can go visit this page: https://support.google.com/googlenest/answer/9251212

We're always here to assist you with any issue you may encounter with our products. If you'd like us to take a look at the issue and help resolve it, you can reach out to us at Google Nest support page here: https://support.google.com/googlenest/gethelp

Hi HVAC2020, thanks for taking the time to share your feedback. We regret to hear that Nest Thermostat didn’t meet your expectations. We value your feedback, and your satisfaction is what drives us to keep working on improving our products and services. Our support team is always here to help if you need assistance. Feel free to contact us here: https://support.google.com/googlenest/gethelp

Hi Adam, thanks for the feedback to let us know of your experience with using the Nest Thermostat. It’s unfortunate to learn you ran into this issue. While most 24 V HVAC systems are compatible with Nest thermostats, there are some systems that aren’t compatible. We suggest using our online compatibility checker to make sure that the Nest Thermostat works with your system: https://store.google.com/us/widget/compatibility/thermostat

If you’re willing to give this another go, we’d like to find out what went wrong and we suggest getting in touch with our specialists here: https://support.google.com/googlenest/gethelp

Yikes! Sorry if your Nest Thermostat hasn’t been successfully installed yet even though you already had the help of your local contractors.

To ensure that your system works with the Nest Learning Thermostat, we suggest using our Compatibility Checker tool to verify: https://store.google.com/us/widget/compatibility/thermostat?hl=en-US&GoogleNest

Once you confirm that your system is compatible, you may contact our support team and we’d be happy to guide you through the installation. You can reach out to us by visiting https://support.google.com/googlenest/contactflow

Hi antoine,

Thanks for sharing your experience with us. We understand how frustrating it can be when your thermostat doesn’t follow your desired preset, but we’re here to help.

We'd like to know more about what's happening, so that we can work to isolate the issue and help you in the best way possible. Please reach out to us when you visit the Google Nest Help page: https://support.google.com/googlenest/contactflow