Customer Ratings & Reviews

Hi Richard,

Thanks for sharing your feedback. We understand how upsetting it must be that your Nest Temperature Sensor stopped working, but we’re still here to help.

Nest Temperature Sensor comes with a 1-year limited manufacturer warranty starting from the original date of purchase. We'd like to know more on why your Nest Temperature Sensor isn't working to isolate the issue and help you out if you can reach out to us through this support link: https://support.google.com/googlenest/contactflow

Hi Shag,

Thanks for your feedback. We´re sorry to hear of the connectivity issues with your Nest Temperature Sensor.

In most cases, range issues or wireless interference can cause your sensor to disconnect from your thermostat. If this happens, your thermostat will automatically default to using its own temperature sensors.

Here are some steps that may be helpful in resolving the connectivity issue:
- Try moving your sensor a bit closer to your thermostat. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away.
- Make sure there isn’t anything between the sensor and your thermostat that could block the connection such as mirrors and large appliances like refrigerators.
- Check the battery charge. The Nest app will send you a notification before the battery is fully drained, so you should have plenty of time to replace it.

We’d be happy to provide further help with your Nest devices if you can reach out to us here: https://support.google.com/googlenest/gethelp

Hi Anshul,

Thanks for your feedback. We´re sorry for the offline issue you have with your Nest Temperature Sensor and for falling short on your support needs.

Your Nest Temperature Sensor comes with a 1-year limited manufacturer warranty starting from the date of original purchase.
We care about your experience and if you would like us to work on the issue further, please get in touch with us here: https://support.google.com/googlenest/gethelp

Hi Techyuser1, we thank you for sharing your feedback. We're sorry to hear that you had such a frustrating experience with your thermostat. This is not the experience we want you to have. We can see that you have done a lot of troubleshooting on your end and we appreciate your efforts. We'd love to learn more about what’s going on to better understand the issue. We'd be happy to help you further and improve your experience if you can reach out to us here: https://support.google.com/googlenest/gethelp

Hi there, Godfreyn. Thanks for choosing the Nest Temperature Sensor. We're sorry to hear about your disappointment with the compatibility issue with your Nest Thermostat. We can only imagine how inconvenient this experience may have been for you. If you just bought your Nest Temperature Sensor recently, we recommend contacting Best Buy support to check if your device is still within the limits of their return policy.

Hi there, thanks for sharing your feedback. We’re sorry to hear that you found out about the Nest Temperature Sensor compatibility only after you opened the package.

The Nest Temperature Sensor works with the following thermostats:
- Nest Learning Thermostat, 3rd generation
- Nest Thermostat E

For the following countries:
- United States
- Canada
- Mexico

We recommend reaching out to BestBuy about the compatibility concern.

For any questions about the Nest Temperature Sensor, please feel free to contact our support team. Here's the link: https://support.google.com/googlenest/gethelp

Hi Brandonee916, thanks for taking the time to share your feedback with us. We’re sorry to learn that your Nest Temperature Sensor didn’t meet your expectations.

We value your feedback as we’re always working to improve our products and services. If you have any questions, feel free to reach out to our support team and we’d be more than happy to help. You can contact us here: https://support.google.com/googlenest/gethelp

Thanks for this feedback about your experience with the Nest Temperature Sensor. The Nest sensor is designed to provide comfort in a room of your choosing, however this can effect the temperature in the rest of the home as it will base the ambient temperature of your home on the room that it has been placed in. Full details here: https://nest.com/support/article/FAQs-about-the-Nest-Temperature-Sensor-for-Nest-thermostats

We're sorry to hear that you've been experiencing connection issues with your Nest Temperature Sensor. We'd suggest looking over the support article below, and if the issue persists, feel free to reach out to our live support for further assistance.

https://nest.com/support/article/Troubleshooting-Nest-Temperature-Sensor-setup#offline

Nest.com/help

Hi Price,

We appreciate your feedback. We're sorry to hear of the unlikely experience you have with the Nest Temperature Sensor.

Your Nest Temperature Sensor comes with a limited one year warranty from the date of original purchase. If you'd like us to have a look at the issue, you may reach out to us at the Google Nest help page. We'll need to figure out the root cause of the issue and offer a resolution that can improve your experience here: https://support.google.com/googlenest/gethelp

Hi OnlyJoe. Thanks for your feedback. We can see how frustrating it must be to no longer be able to get a quick temperature reading with a simple voice command. The Nest Temperature Sensors are a great way to create a comfortable environment in each room of your house, but ideally, you should be able to enjoy both room-specific temperature control and the convenience of voice commands. We want to know more details of your concern, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp