Customer Ratings & Reviews
- Model:
- GA02081-US
- SKU:
- 6427016
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers frequently mention the Nest Smart Programmable Wifi Thermostat is easy to use and performs well overall. Installation is straightforward, and the remote control and scheduling features are appreciated, as is the sleek design. However, some customers have experienced connectivity and compatibility issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
nest smart thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works well. top is not snug fit, no instructions was able to look it up on website
I would recommend this to a friendBrand response from Nest Support
Posted .Hi hieulao, it's awesome that Nest Thermostat works well for you. We're also glad to hear that you were able to look up the instructions for setting it up. However, we do apologize for any difficulty you had in finding our support page.If you have any questions or support needs with Nest Thermostat, you're more than welcome to speak to our support team here: https://support.google.com/googlenest/gethelp
Nest Thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as fully functional as the higher cost model, but a nice option if you are seeking remote access via phone.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi bobw, thanks for posting your feedback. We regret to learn that Nest Thermostat didn’t meet your expectations. We value your feedback as we’re always looking for ways to improve our products and services. If you need assistance, you can always reach out to our support team. We’d be happy to help you here: https://support.google.com/googlenest/gethelp
Nest
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I believe this is a good thermostat but it not for me. It is not working at all. I got the Nest 3 and it working fine
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jbhqn, thanks for choosing Google Nest products. We're sorry you encountered this issue with Nest Thermostat.
If you're willing, we'd like to help you with the issue you are experiencing with Nest Thermostat. Our dedicated team of support specialists would be happy to help you, if you can reach out to us using this link: https://support.google.com/googlenest/gethelp
- Pros mentioned:Overall performance
Great Smart Thermostat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have three Google Nests now for my multi zone home. They are great and work flawlessly.
I would recommend this to a friend - Pros mentioned:Ease of use
Great buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simple clean and easy to use. Integrates really well with the Google home app and routines
I would recommend this to a friend Please read
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved everything about it EXCEPT, this does not sync up with the NEST app, you have to use the google home app which I was disappointed in.
I would recommend this to a friend- Pros mentioned:Ease of use
Great thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great addition to my house. Easy to set up and use. Overall a good smart device
I would recommend this to a friend Ok for an entry level smart thermostat.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."Works with most systems". Did not work for my 2 thermostat system. Had to purchase 2 Nest Learning thermostats instead.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi DJintrinisc, thanks for sharing details about your experience with Nest Thermostat. We do appreciate that you bought the Nest Learning Thermostat even though the Nest Thermostat didn't quite work with your heating and cooling system, and we apologize for any inconvenience you may have experienced.
If you will need further help in the future, please consider contacting our support team for further assistance with your Nest Learning Thermostat. We'd be more than happy to help you with your support needs here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
Do Not Buy if you Don't have a C Wire. Period.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.C Wire - you cannot set this unit up if your system doesn't have one. There is no way around it. The software will not allow you to add the device to your Google Home account and you can't bypass it. I took a chance and learned the hard way. Very disappointing. Now I have a useless item I cannot return and needed to buy the older E Thermostat instead...
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi ColdFashioned802,
We appreciate your feedback. We´re sorry to hear of your disappointment with the new Nest Thermostat.
Nest thermostats can charge their built-in battery using your system’s heating and cooling wires. But, when your heating and cooling wires are not able to deliver the needed power for your Nest thermostat, you may need to connect a common or C wire. It helps deliver enough consistent power to your thermostat. Learn more about Common wire here: https://support.google.com/googlenest/answer/9251212
If you'd like us to have a look at the issue, then you may reach out to us. We'd be happy to assist you and work on improving your experience with your new Nest Thermostat here: https://support.google.com/googlenest/gethelp
CHOOSE THE OLDER MODEL!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 star because of the following: 1. No wall plate. I needed to patch up the wall where my old thermostat was hooked up. The previous Nest Thermostat I bought came with a wall plate which was perfect. 2. Controls. I had to swipe up and down the side of the thermostat. What if my fingers were greasy? It's kinda annoying. Again, the older Nest Thermostat is better because it has a dial. Easy to change the settings. I could rotate the dial with my forearm if I was a piece of fried chicken. 3. I don't know why but it doesn't work with the Nest app. It says go to Google Home app for installation and control. Installation was easy but the Nest app for me is SUPER USER-FRIENDLY! The thing I liked the most is how easy I can schedule the temperatures during the day/night. Google Home app is freaking confusing! GOOGLE should do something about it. Probably the only thing I like about it is it's very shiny. I can see my reflection whenever I pass by. And oh, BTW, the screen turns up when it senses me coming. That's why I gave it a star. If it weren't for that, I'll give it a negative 1! If I could only return it, I would. Hey I could but I don't want the hassle anymore. I don't want to return things, like my wife and my kids.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi KungFuPapa,
Thanks for leaving a review for the new Nest Thermostat. We're sorry to hear you've had some inconvenience with using the Nest Thermostat.
We're always here to help you with any questions or concerns. You can get in touch with us here: https://support.google.com/googlenest/gethelp
Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Nest did not work for me but it was only because of incompatibility with my furnace.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Samir, we appreciate you for posting your review on Nest Thermostat and we're sorry to learn that your furnace was not compatible with the device. If you decide to get a different furnace in the future and decide to give the Nest Thermostat another go, we recommend that you reach out to our support specialists so we can assist you with any troubleshooting guide you need to make this work for you. You can contact us anytime on our Google Help page here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Installation
Works great from app on phone
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy Install and paired perfectly with app. Also I did not have to install a c wire.
I would recommend this to a friend - Pros mentioned:Remote control
Great Thermostat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like being able to change the temp when I'm away. I also like using it with Alexa.
I would recommend this to a friend You get what you pay for
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own the more expensive Nest thermostat and this budget version just doesnt feel the same.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JayD, thanks for sharing details about your experience with us. We also appreciate you for choosing both the Nest Learning Thermostat and the new Nest Thermostat model.
Nest thermostats are designed to be more than just smart; they're also meant to be thoughtful and helpful parts of a home. And while every good quality product comes at a premium price, Google Nest worked on giving its customers a beautiful, yet affordable, and easy-to-install thermostat. Hence, the launch of the newest Nest Thermostat. If you have any questions you would like us to answer, you're more than welcome to contact us here: https://support.google.com/googlenest/gethelp
No Fan only
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The thermostat is fine EXCEPT that you can't turn on the fan without putting it in heat or cool mode.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hi There,
We understand the importance of independent fan control. Check out this link for information on how to adjust your Nest thermostat's fan settings:
https://support.google.com/googlenest/answer/9296419
Not for dual fuel systems
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I need to return this because it isn’t compatible with my home system which uses a gas furnace and electric heat pump
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Danny, thanks for reaching out. We’re sorry to hear that your system isn’t compatible with Nest Thermostat.
Nest Thermostat works with most 24V heating and cooling systems, including furnaces, air conditioners, boilers, and heat pumps with either forced air or radiant delivery that has a maximum of 6 wires.
We value your feedback, as we are always working to improve our product and services. If you have any questions, feel free to contact our support team here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Overall performance
Nest thermostate
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great iteam very sleek on the wall looks fancy and high class highly eecomended
I would recommend this to a friend Good, but not for every home
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Might work for some people. But for those with older homes, or only two wires. Not worth the hassle of hiring electrician.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi BobbyP,
Thanks for letting us know of your experience with the new Nest Thermostat. Sorry to hear you ran into an issue.
The Nest Thermostat works with most systems without a common(C) wire, but some systems such as heat-only, cool-only or single stage heat pumps with/without AUX heat require a common(C) wire to work. You can find more details on which systems require a common wire here: https://support.google.com/googlenest/answer/9246656
We also recommend using our online compatibility checker before your purchase to make sure the thermostat works for you. You can find it here: https://store.google.com/us/widget/compatibility/thermostat
We're always working to improve your experience with our products and services. If you need any help, we'd be happy to assist you here: https://support.google.com/googlenest/gethelp
Works great until it stops
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked it...until I didn't. After only a few days, it stopped sensing my presence and would not light up without tapping it. Had to have an HVAC guy come out who told me he replaced or repaired more of these than any other brand. The device and app were great until it stopped about a week later. Switched to a competitor and problem is now solved.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi TexDave, we appreciate you for sharing the details of your experience with using the Nest Thermostat, and it’s unfortunate to hear that the device and the Home app stopped working properly after a few days only. We can see how frustrating it must have been for you, and we understand that you’ve switched to a different device. If ever you’ll decide to give Nest Thermostat another try in the future, our support team will always be ready to provide assistance for any support concerns you may have, here: https://support.google.com/googlenest/gethelp
Nest
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very confusingly. Not clear if you need a third wire or if you have sign up for a monthly subscription
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Bob123, thanks for your time writing a review. We're sorry for the confusion. This is a Nest Thermostat (2020 model). It works with most 24V heating and cooling systems, including furnaces, air conditioners, boilers, and heat pumps with either forced air or radiant delivery. We suggest using our online compatibility checker to ensure that your system is compatible with Nest Thermostat. Here’s the link: https://store.google.com/us/widget/compatibility/thermostat
You may also check this link to learn more about Nest thermostat compatibility: https://support.google.com/googlenest/answer/9246656
Also, Nest Thermostat is a one-time purchase and doesn't require a subscription to use. Learn more about Nest thermostats here: https://support.google.com/googlenest/answer/9248184
For further assistance, you can contact our support team here anytime: https://support.google.com/googlenest/gethelp