Customer Ratings & Reviews

Hi Delz, thanks for sharing your feedback on your Nest Thermostat. We're sorry to learn that the device was not compatible with your house's HVAC system. If you still have the Nest Thermostat, we'd recommend that you reach out to our support team so we can further analyze the compatibility of the thermostat with your home. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there, Narc9er. Thanks for sharing your feedback on the Nest Thermostat, and we’re sorry to hear your expectations are not met.

Our priority is giving our customers options and making devices for every home. Nest thermostats are designed to be more than just smart; they're also meant to be thoughtful and helpful parts of a home. And while every good quality product comes at a premium price, Google Nest worked on giving our customers a beautiful, yet affordable and easy-to-install thermostat for households that are interested in a smart thermostat without going over the budget.

We understand that having the ability to manage different room temperature settings remotely can be ideal for you. However, the Nest Temperature Sensor only works with the Nest Learning Thermostat, 3rd generation and Nest Thermostat E (US, Canada, Mexico).

We’d be happy to share this feedback with the right team for future improvements. For any other concerns, or if there’s anything we can help you with, let us know by visiting us at: https://support.google.com/googlenest/gethelp

Hello there, Zeeeeeee. We appreciate your feedback, and we’re glad that you like the remote functionality of the Nest Thermostat. We’re sorry to hear that your experience has not exceeded your expectations.

Since the Nest Thermostat doesn't have a touch screen, you can use the touch bar on the right side to control your thermostat. Swipe up to raise the temperature, swipe down to lower it, and tap to confirm. The display will show you how many minutes until your desired temperature is reached. Here’s how:
- Tap the touch bar to bring up the menu.
- Swipe up or down to select an option.
- Tap the touch bar again to confirm your selection.

Also, you can control and manage the thermostat settings using the app even when you’re not at home if your thermostat and Home app (phone or tablet) are both online. The thermostat will show offline in the app if it’s not connected to your Wi-Fi, and you won’t be able to manage the thermostat settings using your phone or app. However, you can change the behavior of your Google Nest thermostat in its settings using the thermostat display. You can do things like change the temperature schedule, switch between Fahrenheit and Celsius, view technical information, and more. Check this out for more info: https://support.google.com/googlenest/answer/9244728

If you need help with using the thermostat effectively, feel free to contact us and we’d be happy to guide you, here: https://support.google.com/googlenest/gethelp

Hi AkBus,

Oh no! We´re truly sorry to hear that your system needs a common (C) wire in order to work with Nest Thermostat.

Nest thermostats are designed to be able to work efficiently without the need of a power or common (C) wire when the heating and cooling wires of your system can deliver enough power to keep the thermostat's battery charged up. However, some heating/cooling wires can't deliver adequate power to Nest thermostats. In such cases, Nest thermostats need a common (C) wire that goes into the C terminal of the thermostat base. The next best step would be to contact a Nest Pro technician to check your system and install a common (C) wire if needed.

Our support team is always here to assist you if you have any further questions. You can contact us via the Google Nest support page here: https://support.google.com/googlenest/contactflow

Hi there, thanks for taking the time to share your experience with us. We're sorry to hear that you’re having some difficulty setting up your Nest Thermostat.

Your feedback is important to us, and we’d like to hear more about your challenges so we can help you the best possible way. Please reach out to our support team to further assist you. We’d be more than happy to help here: https://support.google.com/googlenest/gethelp

Hello there, Usfbull91. Thanks for taking the time to share your experience with the Nest Thermostat, and we're sorry to hear about the issues you encountered. We understand how inconvenient it is to face unexpected problems, especially with a new system. We are committed to improving the customer experience on our third-party platform and we’ll use your feedback to further strengthen our policies and processes. Meanwhile, we’d like to learn more about your concerns so we can explore potential solutions. We encourage you to contact our support team directly here: https://support.google.com/googlenest/gethelp

Hi there, Nate. Thanks for trying out the Nest Thermostat. We're sorry to hear that your HVAC system isn’t compatible with the Nest Thermostat. We can only imagine how inconvenient this may have been for you, especially during a freezing day. We recommend contacting Best Buy to see if your Nest Thermostat is still covered by their return policy. Getting the full featured Nest Learning Thermostat should be able to cover your needs and work together efficiently with your other Nest thermostats. If you need further assistance, please do not hesitate to contact our support team here: https://support.google.com/googlenest/gethelp

Hi JayR, thank you for sending in your feedback. We're sorry to learn that you're experiencing some difficulties with your Nest Thermostat when it comes to automatic changes to your temperature. We recommend checking the temperature schedules that are set on your thermostat and removing them. This may help in keeping and holding the temperature to the specific degree you set it on. To remove a temperature schedule you can follow the steps below:

While viewing your thermostat’s schedule:
-Tap the day of the week that has the temperature you’d like to remove.
-Select the temperature you want to remove.
-Tap Delete. The temperature will be removed from the schedule for that day.

If you've done this already or if the issue still persists or is different from what you're experiencing, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there, JillL. We appreciate your feedback on the Nest Thermostat. We’re aware that longtime Nest users enjoy using the Nest devices from the Nest app. However, the Nest Thermostat is exclusive to the Home app because we wanted to create an integrated experience with other Google Nest devices. We also wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Other benefits include the following:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

Our dedicated team is always ready to provide you with services and assistance for any concerns you may have here: https://support.google.com/googlenest/gethelp

Hi Skumar, thanks for your insights on Nest Thermostat. We'd appreciate it if you can share the details of your experience with us. This will give us a better idea on which features work best for you, and which features we can make improvements. If you're willing to try, please consider contacting our support team by visiting us here: https://support.google.com/googlenest/gethelp

Hi DebraC, thanks for sharing your insights with us. We're sorry to hear that you had a difficult time using your Nest Thermostat. If you're willing to try, we'd like to help check your concern. We may need to take a closer look at your Nest Thermostat and understand what may be causing the issue. We'd be happy to work with you and help you out the best way possible. You may contact our support team here: https://support.google.com/googlenest/gethelp

Hi Krishna, thanks for trying out the new Nest Thermostat. Sorry to hear that you’re experiencing connectivity issues and the touch bar experience was difficult.

If you don't mind, you can try resetting your thermostat's Wi-Fi settings by following the step below:

Keep in mind, you’ll need to remove your thermostat from your account in the Home app and then set it up again. You’ll be able to skip the installation process and much of the setup steps:

- In the Home app, tap your thermostat on the home screen.
- Select Settings > Remove.
- On your thermostat, go to Settings > Account > Disconnect.
- In the Home app, tap + at the top left of the home screen.
- Then select Set up a Nest product.
- Begin thermostat setup by scanning the QR code on the back of the thermostat display.
- When you reach the Get started screen, select Already installed.
- You can then skip most of the usual setup steps until you reach the Wi-Fi setup step. Here you can enter the new password and network name.

We always appreciate your feedback as it helps us improve our products and services. If you have any questions or concerns with your Google Nest products, please feel free to get in touch with us on the Google Nest Help page: https://support.google.com/googlenest/gethelp

Hi acj1,

Thanks for sharing your review of Nest Thermostat with us. Sorry to hear Nest Thermostat didn't meet your expectations and you decided to return it.

The new Nest Thermostat is designed to be set up and used in the Google Home app.
Depending on the type of system you have, you can do the following in the Home app :

- Change the target temperature
- Select a mode
- Change temperature presets
- Hold the temperature
- Turn on your fan
- Change your temperature schedule
- View your energy history
- Change thermostat settings

If you decide to give the Nest Thermostat another try in the future, and have any questions or concerns, please don't hesitate to contact us here: https://support.google.com/googlenest/gethelp

Hey there, BulentA. We’re sorry to hear you came across this issue with the Nest Thermostat. This device uses the voltage from your system’s wires to keep its internal battery charged. If the power from your system is insufficient, the thermostat will run off the batteries for a while before it must turn off completely. But if you repeatedly get low battery messages from your thermostat, or if there’s another power-related message, you may need to check the C wire connection or install a C wire to provide consistent power to your thermostat and prevent the internal batteries from draining.

We can help you check for other reasons why the thermostat is behaving differently. We welcome you to visit us anytime using this link: https://support.google.com/googlenest/gethelp";\