Customer Ratings & Reviews
- Model:
- GA02081-US
- SKU:
- 6427016
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers frequently mention the Nest Smart Programmable Wifi Thermostat is easy to use and performs well overall. Installation is straightforward, and the remote control and scheduling features are appreciated, as is the sleek design. However, some customers have experienced connectivity and compatibility issues.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Awful
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always disconnects from wifi and says no power. Works for parts of the day and then doesn't at all
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Matt,
Thanks so much for sharing your experience with us. We´re sorry to hear of the Wi-Fi disconnection and power issues you are experiencing with your Nest Thermostat.
Low battery and no power issues may occur when the heating and cooling wires for your system can't deliver enough power to keep the Nest Thermostat charged up. As a result it starts draining the batteries and disconnects from your Wi-Fi. And sometimes, the Wi-Fi connectivity can also cause the battery to drain as it can't charge up at the same time it consumes power. Installing a common (C) wire between your HVAC system and Nest Thermostat can help resolve the Wi-Fi disconnection and power problems. We recommend contacting a Nest pro technician to check if your HVAC system might already have a common wire installed, and install one if needed. For more information on the common wire, you can go visit this page: https://support.google.com/googlenest/answer/9251212
We're always here to assist you with any issue you may encounter with our products. If you'd like us to take a look at the issue and help resolve it, you can reach out to us at Google Nest support page here: https://support.google.com/googlenest/gethelp
Great for the value!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the value and the perks I get from PG&E for having this were great also.
I would recommend this to a friendAbsolute Junk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of absolute junk. Connected it and it worked ( or seemed to) for a couple of hours. After that, it kept cycling the boiler on and off. When I trouble sit the system with my heating guy, he determined that the NEST was the problem. Replaced it with my old thermostat and problem was gone. I’ll be returning this very quickly. Aside from the junk that this is, I don’t like Google accessing my home in yet - one more way.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Cornerstone,
Thank you for trying out the new Nest Thermostat and sharing your experience with us. We're sorry you encountered such an inconvenience and decided to return it.
Some systems such as heat-only, cool-only, or heat pumps may require a common (C) wire to be compatible with Nest Thermostat. We always recommend using the compatibility checker to determine if your system is compatible here: https://store.google.com/us/widget/compatibility/thermostat
If you need any help with any Google Nest product, please feel free to reach out to us so we can do our best to improve your experience here: https://support.google.com/googlenest/gethelp
The 1 smart home product you actually need!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out of all my smart home products this is my favorite! I actually like the look of this one better than the other model
I would recommend this to a friendNest thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should include a trim kit but it didn’t so make sure you buy one when you buy the nest thermostat. Got mine on sale.
I would recommend this to a friendNot happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is only accessible via the app, need to have it work when I stand in from of the unit
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Mitpol,
Thank you for your feedback. While the new Nest Thermostat doesn't have a touch screen, It is still possible to directly control your new Nest Thermostat by using the touch bar on the right side of the thermostat. Swipe up to raise the temperature, swipe down to lower it, and tap to confirm. The display will show you how many minutes until your desired temperature is reached.
- Tap the touch bar to bring up the menu.
- Swipe up or down to select an option.
- Tap the touch bar again to confirm your selection.
Here are some user controls you can directly access on the device:
- Temperature adjustments
- HVAC modes (Heat, Cool, Heat or Cool, Off)
- Temperature hold
- Fan
- Emergency heat
- Reset
We'd be happy to answer any questions you may have by visiting us at the Google Nest help page here: https://support.google.com/googlenest/gethelp
Google Nest
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It drops connections when the internet is lost but it hasn't been frequent.
I would recommend this to a friendA good way to view your AC/Heating usage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product has made me more aware of my heating and cooling usage for my home. Its truly helping me save money.
I would recommend this to a friendEco friendly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this device, my home stays regulated, and I set timers for when I'm gone and forget to turn the heat down.
I would recommend this to a friendApp Enabled
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how I can use the app to adjust the temp and control from anywhere.
I would recommend this to a friendDigital thermostat
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as described, definitely need the extra wires. Attempted to return but Best Buy would not take it back
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jill, thanks for sharing your feedback. We're sorry to learn that your Nest Thermostat was not as described and didn't meet your expectations. If you still have the product and are willing to give it another go, we'd like to assist you further in setting it up and help make it work for you. You can reach us on our Google Help page and our support specialists will be standing by to lend a hand. You can contact us through this link: https://support.google.com/googlenest/gethelp
Nice device but a pain
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a pain in the neck. They changed the software over the past few years so that you are now required to have a "c-wire" installed on your furnace in order for this device to work properly. Well, my electrician wants to charge me $175 for a service call to install one. Not what I expected.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JudithH, we appreciate you sharing your experience with Nest Thermostat and we're sorry to hear that it didn't meet your expectations. Your Nest Thermostat is designed to use little power and should work with using your system’s heating and cooling wires to get enough consistent power. But sometimes, you may need to connect a common wire (C wire) or power accessory to make your system compatible. If you're willing, we'd recommend reaching out to our support specialists so we can better assist in identifying the compatibility of your system with the Nest Thermostat and provide you with some troubleshooting tips that may improve your overall experience. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Worst thermostat ever !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst investment I ever made in my life! I absolutely hate this thermostat and do not recommend! Very poor quality product adjust on its own. You wake up in the night sweating because the temperatures changes on its own. I would give mine away for free if someone just put a new one in for my that I purchase!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Shon, thanks for sharing your review with us. We're sorry to learn that your experience with your Nest Thermostat has been frustrating when it comes to controlling the temperature in your home. We'd recommend that you check the temperature presets of your device. Temperature presets let you customize temperatures for when you’re home, away, sleeping, and more. Here are the steps that you can follow:
-Open the Home app.
-Touch and hold your device's tile.
-Tap Settings.
-Select Temperature preferences.
-Choose Temperature presets.
-Select an existing preset to change or delete it, or tap Add to create a custom preset.
If you've done this before or if the issue persists, please don't hesitate to reach out to our support team so we can help find a better resolution for you. Please contact us on our Google Help here: https://support.google.com/googlenest/gethelp
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was literally the worst experience. I had to schedule someone twice from the geek squad to install it and the second tech left with my unit not working any longer. The tech left with no responsibility. I then had to call an HVAC company to come fix the unit.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Johnny. We appreciate your feedback and we're sorry to hear that you had some challenges with the installation of your Nest Thermostat. We can only imagine how inconvenient this may have been for you. If you're still experiencing some issues, our dedicated team of support specialists would be happy to help you with your concern and give you a worthwhile experience in the process. You may reach out to us via our Google Nest help page here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Compatibility
Killed the Furnace
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my parents and it shorted out their older furnace
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Adam, thanks for the feedback to let us know of your experience with using the Nest Thermostat. It’s unfortunate to learn you ran into this issue. While most 24 V HVAC systems are compatible with Nest thermostats, there are some systems that aren’t compatible. We suggest using our online compatibility checker to make sure that the Nest Thermostat works with your system: https://store.google.com/us/widget/compatibility/thermostat
If you’re willing to give this another go, we’d like to find out what went wrong and we suggest getting in touch with our specialists here: https://support.google.com/googlenest/gethelp
Nest thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a nice thermostat with many features but it isn't expandable.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jeff, thanks for your feedback. We appreciate your input in helping us understand our customers' needs and preferences better, and we'll make sure to pass it along to our teams as we're always working to improve our products and services. For questions or concerns about your Nest Thermostat, feel free to contact our support team and we'll be more than happy to assist you anytime. Reach out to us here: https://support.google.com/googlenest/gethelp
Do Not Buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. I’ve had so many issues with it since I bought it 3 months ago. Nest won’t help and Best Buy won’t help either. I’ve spent hours trying to find a solution. I’ve wasted so much money too. Stay away from this product. Headache product!!!!!!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Evielara, thanks for letting us know about the issue. We're sorry for the poor experience with Nest Thermostat, and for falling short of providing your support needs.
If you're willing to try, we may need to have a much closer look at your Nest Thermostat and understand what may be causing the issue. Please consider contacting our support team once more by visiting us here: https://support.google.com/googlenest/gethelp
Nest
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool item can control from phone would buy again..
I would recommend this to a friend- Cons mentioned:Connectivity
no success with product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.would not hook up to system...had 2 heater contractors out
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Yikes! Sorry if your Nest Thermostat hasn’t been successfully installed yet even though you already had the help of your local contractors.
To ensure that your system works with the Nest Learning Thermostat, we suggest using our Compatibility Checker tool to verify: https://store.google.com/us/widget/compatibility/thermostat?hl=en-US&GoogleNest
Once you confirm that your system is compatible, you may contact our support team and we’d be happy to guide you through the installation. You can reach out to us by visiting https://support.google.com/googlenest/contactflow
Horrible product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't connect it to my wifi was it uses other nest products to connect. I spent over 6 hours going back and forth with support I just have up. I upgraded to the nest nest thermostat and had no issues connecting
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Rudy,
Thanks for taking the time to let us know about your experience with the new Nest Thermostat. Really sorry to hear you encountered a connectivity issue but but happy to hear you resolved the issue by upgrading to another Nest thermostat.
If you'd like to share more on why you may have had the issue so we can examine it further, please feel free to contact us here: https://support.google.com/googlenest/gethelp