Customer Ratings & Reviews
- Model:
- GA02081-US
- SKU:
- 6427016
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers frequently mention the Nest Smart Programmable Wifi Thermostat is easy to use and performs well overall. Installation is straightforward, and the remote control and scheduling features are appreciated, as is the sleek design. However, some customers have experienced connectivity and compatibility issues.
This summary was generated by AI based on customer reviews.
Nest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure you have the wiring, otherwise this is a waste !
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there JayA, we appreciate your feedback on Nest Thermostat. We´re sorry for any inconvenience you may have experienced in setting up the wiring. We understand how challenging it can be to manage the wiring for your heating and cooling system. We recommend using the Compatibility Checker tool to verify if your system is compatible: https://store.google.com/us/widget/compatibility/thermostat
If you need further help and guidance, our support team is ready to answer any questions you may have in mind. Simply reach out to us here: https://support.google.com/googlenest/gethelp
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product and easy to follow instructions. Great buy for the house
I would recommend this to a friendSmart
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is incredibly smart with nest aware. It is able to detect faces.
I would recommend this to a friendlost times and money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn['t work i purchased two Nest thermostat E and they worked very well for 4 years then one was completely dead. Then this one no professional could find solution.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hello there, redsea. We appreciate your feedback about the Nest Thermostat along with the Nest Thermostat E, and we’re sorry to hear about the issues you had. We’d like to get to the bottom of these and help improve your experience. Don’t be hesitant to contact us anytime at the following link for assistance: https://support.google.com/googlenest/gethelp
new installation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hard to install, hard to program, too many wires to install
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hi tingling, thanks for your review. We're sorry to hear that you have difficulties installing the Google - Nest Smart Programmable Wifi Thermostat. We value your feedback and would like to learn more about your experience so that we can improve. Please take a moment to complete this brief feedback form:https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
If you need further assistance, contact us at this following link: https://support.google.com/googlenest/gethelp
Google nest
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing price. Check utilities for rebates and coupon discounts.
I would recommend this to a friendEcobee is for Me. This was a Waste
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thermostat worked from December until March when i had to call professional hvac people out & replace it with a ecobee. There was a recall on my model and Best Buy didnt inform me.
No, I would not recommend this to a friendWorks great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thermostat works exelent and really helps to save energy
I would recommend this to a friendNot Recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 and 1 one of them is defective. And its not working right. BestBuy will not accept returns unless within 14 days. I couldnt get anyone to come out to help install within that date range. I did jot enroll in BestBuy Geek Squad because they are a rip off.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for letting us know of your feedback with the Nest Thermostat. It’s unfortunate to learn that one of the two thermostats didn’t work well, and is now out of the return window. We can imagine how difficult this experience could have been, and we’re sorry for the inconvenience it has caused you. If you’re willing, we’d like to learn more about what went wrong and see how we can provide a better experience for you. Visit us anytime at the following link and we’ll do our best to help: https://support.google.com/googlenest/gethelp
Not for me
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a terrible thermostat!! If you tell her to cool down it says it will do so in two hours. I had this for a month and replaced it with a manual which now I get my air You don’t have to wait. There are lotta settings you can only control for so long. Do not recommend
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for sharing a review. We’re sorry to know that you had issues with Nest Thermostat and had to replace it.
Time to temperature shows how long it would take to reach your target temperature. It will calculate how long the system would take to cool down your home. If it doesn’t give you any air, we may need to take a closer look to isolate the issue.
We value your feedback as we are always looking for ways to improve our products and services. If you decide to give Nest Thermostat a chance in the future, we'll be more than happy to answer any questions or concerns you may have. Feel free to contact our support team here: https://support.google.com/googlenest/gethelp
Poor product
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like it. It was easy to use but it caused my compressor to constantly turn on and off which caused it to burn out
No, I would not recommend this to a friend:(
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died on us after a few months of usage. Not cool Google
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Yoooooo, thanks for sharing some details of your issue with using the Nest Thermostat and we’re sorry to learn that it’s no longer working after a few months of usage. This is not the experience we want you to have. If your Nest Thermostat won’t turn on, the batteries could have drained or there could be a power issue. We suggest replacing the batteries with high-quality 1.5 V AAA alkaline batteries from a known manufacturer. If it’s the latter we’d recommend that you reach out to our support specialists so we can help you with further isolation and troubleshooting here: https://support.google.com/googlenest/gethelp
Not compatible with my thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s nice! But it didn’t work in my house so I had to return it.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Darcy,
Thanks for leaving a review of the new Nest Thermostat. We're sorry to learn that it didn’t work for you and you decided to return it.
If you'd like to try the Nest thermostats again in the future, we'd be happy to help you with any questions or concerns you may have. You can find us on Google Nest Help page: https://support.google.com/googlenest/gethelp
smartthermostat
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had them come to install this with the nest power connector to no avail was unsuccessful. They claimed this was very easy to install that I/anyone would be able to install in a short period of time. yet (they) the tech was not. very disappointing.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thank you for posting your review on your Nest Thermostat and we're sorry to hear that you experienced some difficulties with installation. We'd like to know more about the issues the technician experienced as well so we can better identify why the installation was unsuccessful. Please contact our support specialists and let us help you in finding a resolution. You can reach us on our Google Help page here: https://support.google.com/googlenest/gethelp
Does not work, nor do any nest products.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like Google Wifi this does not work either. Do not trust any of the positive reviews as this product does not work. It is not compatible with your HVAC and if you do get it connected it won't connect to your wifi. There is no support at all. Do not waste your time and money.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there,
Thank you for letting us know of your experience with the new Nest Thermostat. It's so unfortunate to hear you ran into a compatibility issue and you didn't get the help you needed from our support team.
While the Nest Thermostat is compatible with 85% of HVAC systems and designed to receive the needed power from the heating and cooling wires, some systems like heat-only, or cool-only heat pumps may require a common (C) wire to operate.
We appreciate your feedback as we're always working to improve our products. If you have any questions or concerns with your Google Nest products, we'd be happy to help you here: https://support.google.com/googlenest/gethelp
Beautiful. Alot of question?? Who do I ask?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got it but as of now i hate it. It chooses temp called eco friendly temp. Trying so hard to understand it failing. I juat want to be able to have ""fan on auto''' and change the temp as needed. Icant beat the program. Im losing and mu have to return.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thank you for sharing your experience with us. We are sorry that your Nest Thermostat caused you some inconvenience.
We'd love to help you out with the issue on your Nest Thermostat. The unexpected temperature changes may have happened due to the existing schedules. You can follow the steps in the following article to change and set your temperature presets.
To view, edit, or create temperature presets for your thermostat:
- Open the Home app.
- Select your thermostat on the home screen.
- Tap Settings.
- Select Temperature preferences.
- Choose Temperature presets.
- Select an existing preset to change or delete it, or tap Add to create a custom preset.
You may visit this page for more information: https://support.google.com/googlenest/answer/10185085
We hope you continue using your Nest Thermostat. If you have any questions or need help with your thermostat, please feel free to contact our support team here: https://support.google.com/googlenest/gethelp
Away feature does not work!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The automatic away feature on these does not work. I was on with customer service for 30 minutes and they could not fix it. So, it does not detect when I leave my home to lower the temperature. Water of money.
No, I would not recommend this to a friendnot compatible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i have to return it wouldnt work with my two wire system
No, I would not recommend this to a friendNot a good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 of these units. Installed one properly, it worked just once in starting AC unit, then stopped working. I checked online for any clue, but couldn't make it work. Returning both units.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi, thanks for choosing our Google Nest products. We're sorry to hear that one of your Nest Thermostats stopped working. If you're willing to try, we'd like to help you with your concern. Our dedicated team of support specialists would love to work with you and see how we can help you best. Please consider reaching out to our support team here: https://support.google.com/googlenest/gethelp
Old Nest is better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Old Nest Thermostat is way better. The google app is horrible and wants to link your personal accounts into one account. I just want to control my thermostat. I will be returning this and getting a different thermostat.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jamie, thanks for sharing your feedback with us about the Nest Thermostat, and we’re sorry to hear that it was not ideal for you.
Using the Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools and with seamless integration with other Google devices. We chose to transition to the Home app because this app is designed for the future of the smart home, a single place to set up, manage, automate, and control your home. Most home devices are controlled across multiple apps, but we’re working on making the Google Home app the central controller across all your home devices, including Google devices and devices from other brands.
Here are some other benefits you can get by using the Google Home app with your Nest Thermostat:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- You can use voice commands on your speaker or display to override a lock temperature.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
We understand your decision to return your thermostat, but if you’d like to consider using it or to try it again in the future, we’d be happy to help and guide you with using it effectively in the Home app. You’ll find us always available here: https://support.google.com/googlenest/gethelp