Customer Ratings & Reviews

Review of new 2020 Nest Thermostat I bought this product through a discount program that my utility company had. I bought two of these thermostats to go along with 4 google nest "E" thermostats that I installed about a year ago. This product is far, far inferior to the nest "E" thermostats. I hired the same electrician to install it as the one that installed my 4 other nest thermostats. Very little, if anything, came in the way of installation instructions. No where does it say that you need a C wire which apparently I needed but did not know. Therefore, when installed, the thermostats gave us an error code. This error code meant that we needed more power - i.e. a C wire. However, no where does it tell you what the error code means. Certainly not in the none existent instructions. So we didn't know. The thermostat appeared to have power as it was registering temperature, etc. So I let my electrician leave (I was paying by the hour) and figured I could resolve any issues with nest support. WRONG I now have to call my electrician back to install 2 C wires. In addition, everything about this thermostat is cheap plus it comes with no mounting plate. This apparently is a $15 option which you have to buy separately. It is much more difficult to adjust and use vs the E thermostat plus it doesn't work with the Nest app (which I use and like for my google camera, doorbell and 4 other thermostats). Apparently you must use the google home app - a very poorly designed app. Google has regressed tremendously with the production of this thermostat. I thought very highly of Google and its products until I bought these two thermostats.

Goog product, I liked of calidad snd resistenc it has

Love it! Bought it because our last one got rid of the phone service control. And this item helped us out being away from home again. And The Geek Squad will help install

As long as your ac/heating system isnt old, this unit will work in systems that do not have a c wire. You MUST have y, w, g, and red. The AAA batteries powers the thermostat! I hope that helps! Oh - use the trim kit for large holes

Very friendly user interface. I much prefer Nest thermostat E to Nest thermostat. The E is lockable which is handy in rental properties. Be aware of difference between thermostat and thermostat E. It’s a shame the E is going out of production.

Pretty okay. Google gutting support number is BS but the item works okay.

Are you an HVAC Professional? No? Well good luck. If you have a recently built home, this will most likely just be plug and play. But unless you know wiring, because you won't find any answers to your questions online, this thing is a paperweight. They market things like this as easy to install, well that's a lie. I've returned mine. BTW no electrician will waste time installing this or it will turn into a rewiring from your HVAC that costs hundreds of dollars.

I like the nest brand been having it since the first one, the only think I didn’t like is it does not rotate no more.

great programmable Thermostat, It has a intelligence built in and learns through daily usage and adapt wit new settings.

If you’re hoping to control the Google Nest thermostat from your device, don’t look to the Google Nest App. Eventually, it will stop working. My Nest thermostat works but I can no longer control it with my phone. It no longer communicates with the Nest App and Google has no idea how to fix that problem. There are tens of thousands of angry Nest thermostat owners out there experiencing the same problem. Google has shown absolutely no interest in fixing this issue. It is hoping that you will buy all their products once you experience the convenience of controlling their Nest thermostat with your device, but it won’t last. At some point, your device will stop communicating with your thermostat because Google is not doing anything to update their Nest app in any significant way, and the same thing will happen with all your Google products. Buyer, beware!

Before purchasing a Nest Thermostat, be aware you very well may have to purchase one again once the year warranty runs out. These thermostats are having serious issues with not being able to find or connect to any networks. But, as the Google Nest customer support told me "that's ok! You can still use it as a non-connected (dumb) thermostat!" So, $250 for a $30 thermostat. What a deal! You can read about MANY other owners similar woes on Google Nest Community forums (I'm not allowed to post a link, so search for: "Nest-Thermostat-Suddenly-can-t-find-ANY-wifi-network-Are")

Everyday I regret not Going With Amazon Alexa when i use my google home devices i spent thousands of dollars on google home speakers thermostats chromecasts and i regret everysingle one of it it is super disapointing that the app layout is just the same old boring thing when they first released google home smart speakers it is not user friendly at all it is all glitchy it is a nightmare if somehow you are reading this before buying google home products dont go with amazon alexa you will thank me in the future

I like it. I can program it for any temperatures and for any times

It still has not delivered. When can I get the package?

Disconnects from Wi-Fi, automatically sets random temperatures even after all automations and schedules have been confirmed to be removed. I have this installed at an Airbnb that sees multiple vacant days per week. I set the temperature to 80°, check the next day, set to 70°. 19 hours of wasted air conditioning usage. This thing is running up my electricity bill more than any applicable in my home could.

I cannot give a review, I have not installed the thermostat yet! When I do install, I'll let you know.

There's no sensor's that we can associate with this thermostat?!

This possibly is the worst product on the market. When it works its great. Problem is that it goes offline every other day making it a dumb thermostat. You need it connected to the web to make it useful. Its so unreliable that I can’t recommend it.

This is the worst thermostat I’ve ever had. It lacks 99.9% of desired capabilities including edits to eco mode. This thermostat was only used because it was free with solar setup and my old best learning thermostat had fried. I only used this as an absolute last resort. I will NEVER use this again my life and is being taken to the barn to be smashed with hammer. This is an absolute worthless device and none should ever pay money for this crappy product.

Won’t stay connected to the internet! Disappointed!