Customer Ratings & Reviews
- Model:
- GA02081-US
- SKU:
- 6427016
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers frequently mention the Nest Smart Programmable Wifi Thermostat is easy to use and performs well overall. Installation is straightforward, and the remote control and scheduling features are appreciated, as is the sleek design. However, some customers have experienced connectivity and compatibility issues.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Doesn’t connect to internet!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t stay connected to the internet! Disappointed!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi jerabow, thanks for taking the time to share your feedback. We regret to hear that you’re having connectivity issues with your Nest Thermostat.
Connectivity issues can be caused by different factors like location and distance of Nest Mini, Wi-Fi router, outdated phone and Google Home app. This may also be caused by Wi-Fi network congestion and Wi-Fi interference with other devices and/or networks. Removing other devices from your Wi-Fi might help. You can also try setting up your Nest Mini on either the 2.4GHz or 5GHz bands and see which band is more reliable.
If the issue still persists, we may need to take a closer look in order for us to understand this issue. You can always reach out to our support team here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
Poor Internet Stability
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to like this thermostat, but after much communications with Nest and even getting a replacement, the device will not stay connected to the internet. It loses connection after hours and will not return until you reset it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Miguelw, thanks for sharing your feedback on Nest Thermostat, and we’re sorry to hear of your poor experience with its connectivity. Having to reset your thermostat every time it loses connection is not the kind of experience we want you to have. Since the issue still persists even with the replacement unit, we’d like to have a closer look into this and learn how we can help improve your experience. Please share with us your recent case number so we can continue our investigation, here: https://support.google.com/googlenest/gethelp
Do Not Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two of these to replace both thermostats in my house. Both thermostats started to overheat and read the room temperature above 90 degrees. Not only does this cause the heat not to work but there is a risk of fire hazard. I spent over an hour with Google nest support doing multiple troubleshooting options that didn’t work, only to find out that the warranty recently expired as well and they would not further assist or replace. Expect to buy another thermostat as soon as this warranty expires.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, 123customer. Thanks for sharing your feedback about your Nest Thermostat. We're sorry to hear that your experience with the device didn't meet your expectations. We hear your concerns, and have taken note of it. If you need any help in the future, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp
Constant Connectivity Problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The nest thermostats are the most frustrating products I have ever encountered. If the wifi goes out for even a second the device disconnects. As the internet is still working, the device acknowledges that it is connected to the wifi but remains "offline" in the app until being manually restarted. Truly terrible design. Why would it not have been designed to automatically attempt reconnecting? It's insane that you expect people to have to manually restart it anytime there is a blip in the wifi. The nest doorbell is able to handle that just fine but the thermostats are a constant problem.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Victoria, thanks for giving us time to share your feedback on the Nest Thermostat, and we’re sorry to hear it’s a frustrating experience for you. If you find yourself in need to reconnect your thermostat to your Wi-Fi again, please see the steps below that might help:
Please note that you’ll need access to your Nest Thermostat to update the network and password. You can’t update Wi-Fi information with the app:
- Open the Google Home app .
- Touch and hold your thermostat's tile.
- Tap Settings > Remove device.
- On your thermostat, go to Settings > Account > Disconnect.
- In the Home app , tap the Home icon at the top left of the home screen.
- Tap Set up device > New device.
- Choose a home > Select Thermostat (It may specify which thermostat, select Nest Thermostat).
- Scan the QR code on the back of the thermostat display.
- When you reach the “Installing your thermostat” screen, tap ""Already installed”.
- You can then skip most of the usual setup steps until you reach the Wi-Fi setup step. When you get to the Wi-Fi setup step, enter the new password and network name.
If your network name doesn’t appear in the list of Wi-Fi networks, wait a few minutes while the app scans for networks. If your thermostat still can’t find your new network, go to the following article for more help: https://support.google.com/googlenest/answer/9240096
We’ll share your feedback with the right team for future improvements. And if you come across any concerns with using the thermostat effectively, simply let us know and we’d be happy to help: https://support.google.com/googlenest/gethelp
Difficult To Shut-down
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried shutting off auto-schedule and all other automated settings. Still found thermostat was over-riding my manual setting.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, BruceW. We appreciate your feedback, and it’s unfortunate to hear about your experience with using the Nest Thermostat. We can imagine how hard you tried, and we’re sorry for the inconvenience this issue may have caused you. We'd be happy to help further and we welcome you to contact us through our support page here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Battery life
garbage would be a generous word for this therm
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery lasted three months then it became a fun paperweight. Actually I threw it out. Avoid at all costs save your hard earned money.
No, I would not recommend this to a friend Cheap thing never worked
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thermostat sucks. For one, it doesn't turn, it instead has a "touch bar." You are supposed to know to touch the side of it to interact with it. The screen is not a touch screen. That's fine, but none of my guests are ever going to be able figure out how to use it. You can see the square lcd panel behind the round mirror finish front. It looks cheap. When I was trying to set it up, I got an error, "Sorry, G Suite accounts can't be used for migration." None of the support people could help.
No, I would not recommend this to a friendPoorly designed app.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poorly designed app used to control it with your phone. Read the reviews for the app.
I would recommend this to a friendBrand response from Nest Support
Posted .Hey there, JefferyR. Thanks for sharing your feedback on Nest Thermostat. We're sorry to hear that the Google Home app fell short of meeting your expectations. We understand that long time Nest users, like you, have enjoyed using the Nest app. However, we wanted to make the Google Home app as the one place you can control all your favorite Google Nest and other smart home devices with the Google Assistant.
We'd like to hear more about your experience with the Google Home app. Sharing the details of your feedback will certainly help us further improve our products and the features we offer. You may contact our support team via the Google Nest Help center using this link: https://support.google.com/googlenest/gethelp
Hope you don't like to choose your own temp!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HATE IT!!!! It automatically changes the temperature to whatever the heck it wants whenever it wants and you don't know until you are uncomfortable. I have set a schedule for the temp for every single day of the week, turned off presence detection and everything but still it changes randomly. This is the worst smart thermostat I've ever owned.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thank you for sharing your experience with us. We are sorry that your Nest Thermostat caused you some inconvenience.
We'd love to help you out with the issue on your Nest Thermostat. The unexpected temperature changes may have happened due to the existing schedules. You can follow the steps in the following article to change and set your temperature presets.
To view, edit, or create temperature presets for your thermostat:
- Open the Home app.
- Select your thermostat on the home screen.
- Tap Settings.
- Select Temperature preferences.
- Choose Temperature presets.
- Select an existing preset to change or delete it, or tap Add to create a custom preset.
You may visit this page for more information: https://support.google.com/googlenest/answer/10185085
If issue still persists, please reach out to our support team here: https://support.google.com/googlenest/gethelp
Defective - customer service refused refund
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit was defective. Terrible customer service. They refused the refund only giving me gift card for 60% of the price. Never dealing with Best Buy again.
No, I would not recommend this to a friendIssues and poor google support service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I started having issues with it a few months after i bought it. I called google support and they make you jump through too many hoops yo get a replacement and they wont even replace the whole thing. I have to go a month without heat due to their poor services. Dont waste your time on this product.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Ag1011, thanks for sharing your feedback. We’re sorry to hear that your experience with Nest Thermostat was less than ideal. This is definitely not the kind of experience we want our customers to have.
Your feedback is important to us as it will greatly help us in improving our products and services. Were hoping that you’ll continue using your Nest Thermostat, and if you need assistance, our support team is always here to help. Feel free to contact us here: https://support.google.com/googlenest/gethelp
NOT COMPATIBLE WITH THE NEST TEMPERATURE SENSORS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking thermostat and does what it says. Beware though of the generic branding as this is NOT compatible with the Nest Temperature Sensors as it will not connect with the Nest app which I think is super misleading. It only is set up with the Google Home app.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Dakota1845, thanks for posting your feedback. We apologize if you’re unable to add your Nest Thermostat on Nest app, and connect with Nest Temperature Sensor.
The new Nest Thermostat is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Our team is working on bringing full functionality to the Google Home app so all of your Nest devices can be set up and controlled in one place.
We value your feedback as we are always working to improve our products and services. If you need assistance, feel free to contact our support team. We’d be more than happy to help here: https://support.google.com/googlenest/gethelp
It will break and cause a hassle for you.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It tries to do fancy things, but it is made of cheap components that break and make it bad at being either a smart or dumb thermostat.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, MalcolmW. We're sorry to hear that your experience with Nest Thermostat didn't meet your expectations. We'd like to understand more about your concerns about the device and help find ways we can improve on your overall experience. If you like to give it another go, please don't hesitate to reach out to our support team by visiting our Google Help page here: https://support.google.com/googlenest/gethelp
Terrible product.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had a terrible time installing, even though common wire is registering 24V, thermostat is not recognizing C wire. Have reached out to Google Nest numerous times and support staff is awful. don't buy this product.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for posting a review. We regret to hear that you’re having issues with the installation of your Nest Thermostat, and that our support fell short in proving the help that you needed.
We recommend using our online compatibility checker to ensure that your heating and cooling system is compatible with the Nest Learning Thermostat. You can check it here: https://store.google.com/us/widget/compatibility/thermostat
We value your feedback, and we’d like to help you the best way possible. We may need to escalate your case to our higher level support team, and we're hoping you will contact our support team once more. You can reach out to us using this link: https://support.google.com/googlenest/gethelp
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. Ready to put it back in the box and return it. Other than the good looks this device is a total junk. Impossible to set constantly having to close the app and reopen it in order to get an accurate reading.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi George,
We appreciate your feedback on the Nest Thermostat. We're sorry to learn your experience has been a difficult one and the new Nest Thermostat didn't meet your expectations.
We'd like to learn more about your experience and help you in the best way possible. If you're willing, you can get in touch with our support team and we'll help you troubleshoot the issue further. Please feel free to reach out to us here: https://support.google.com/googlenest/contactflow