Customer Ratings & Reviews

I had the Nest for a couple years. I have had this for Google one for a year. I love the features but my new heater was not working well. None of the heater repair people know how to use it or will touch it. The two groups of heater repair people all bad mouth it. They ultimately said it was the source of the problems although there were two things found wrong after a year of trouble shooting. One said it does not support two stage heating. If you buy this you need to have repair people who know it. Good luck in finding them. Otherwise you are between a rock and a hard place as the saying goes .

Loving it! No regrets on my purchase!! I would highly recommend if you’re In the market for a smart thermostat❤️

Excellent Thermostat! This replaces old first generation Nest as we use NEST on all our properties.

Convenient and easy to manage. Really easy to install. 100% highly recommended

I think it is better than Nest 3rd generation. Highly recommend

Great product. Easy to install, operate and save energy.

It’s simply amazing I like it & I love it.. thank you

This products works perfectly. It does exactly what it’s supposed to do.

Review of new 2020 Nest Thermostat I bought this product through a discount program that my utility company had. I bought two of these thermostats to go along with 4 google nest "E" thermostats that I installed about a year ago. This product is far, far inferior to the nest "E" thermostats. I hired the same electrician to install it as the one that installed my 4 other nest thermostats. Very little, if anything, came in the way of installation instructions. No where does it say that you need a C wire which apparently I needed but did not know. Therefore, when installed, the thermostats gave us an error code. This error code meant that we needed more power - i.e. a C wire. However, no where does it tell you what the error code means. Certainly not in the none existent instructions. So we didn't know. The thermostat appeared to have power as it was registering temperature, etc. So I let my electrician leave (I was paying by the hour) and figured I could resolve any issues with nest support. WRONG I now have to call my electrician back to install 2 C wires. In addition, everything about this thermostat is cheap plus it comes with no mounting plate. This apparently is a $15 option which you have to buy separately. It is much more difficult to adjust and use vs the E thermostat plus it doesn't work with the Nest app (which I use and like for my google camera, doorbell and 4 other thermostats). Apparently you must use the google home app - a very poorly designed app. Google has regressed tremendously with the production of this thermostat. I thought very highly of Google and its products until I bought these two thermostats.

Disconnects from Wi-Fi, automatically sets random temperatures even after all automations and schedules have been confirmed to be removed. I have this installed at an Airbnb that sees multiple vacant days per week. I set the temperature to 80°, check the next day, set to 70°. 19 hours of wasted air conditioning usage. This thing is running up my electricity bill more than any applicable in my home could.

Goog product, I liked of calidad snd resistenc it has

As long as your ac/heating system isnt old, this unit will work in systems that do not have a c wire. You MUST have y, w, g, and red. The AAA batteries powers the thermostat! I hope that helps! Oh - use the trim kit for large holes

Very friendly user interface. I much prefer Nest thermostat E to Nest thermostat. The E is lockable which is handy in rental properties. Be aware of difference between thermostat and thermostat E. It’s a shame the E is going out of production.

Love it! Bought it because our last one got rid of the phone service control. And this item helped us out being away from home again. And The Geek Squad will help install

Pretty okay. Google gutting support number is BS but the item works okay.

Are you an HVAC Professional? No? Well good luck. If you have a recently built home, this will most likely just be plug and play. But unless you know wiring, because you won't find any answers to your questions online, this thing is a paperweight. They market things like this as easy to install, well that's a lie. I've returned mine. BTW no electrician will waste time installing this or it will turn into a rewiring from your HVAC that costs hundreds of dollars.

I like the nest brand been having it since the first one, the only think I didn’t like is it does not rotate no more.

great programmable Thermostat, It has a intelligence built in and learns through daily usage and adapt wit new settings.

If you’re hoping to control the Google Nest thermostat from your device, don’t look to the Google Nest App. Eventually, it will stop working. My Nest thermostat works but I can no longer control it with my phone. It no longer communicates with the Nest App and Google has no idea how to fix that problem. There are tens of thousands of angry Nest thermostat owners out there experiencing the same problem. Google has shown absolutely no interest in fixing this issue. It is hoping that you will buy all their products once you experience the convenience of controlling their Nest thermostat with your device, but it won’t last. At some point, your device will stop communicating with your thermostat because Google is not doing anything to update their Nest app in any significant way, and the same thing will happen with all your Google products. Buyer, beware!

The nest thermostats are the most frustrating products I have ever encountered. If the wifi goes out for even a second the device disconnects. As the internet is still working, the device acknowledges that it is connected to the wifi but remains "offline" in the app until being manually restarted. Truly terrible design. Why would it not have been designed to automatically attempt reconnecting? It's insane that you expect people to have to manually restart it anytime there is a blip in the wifi. The nest doorbell is able to handle that just fine but the thermostats are a constant problem.