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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2302 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers consistently note the product's ease of use and strong overall performance as significant advantages, further appreciating its straightforward installation, remote control capabilities, and sleek design. However, some users have experienced intermittent connectivity issues and compatibility challenges with certain systems. Minor concerns also include battery life and the user interface.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 2,302 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good smart thermostat, may lack latest features

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very satisfied with this smart thermostat. There are newer models out, but this is a good deal for the price when it is on sale. Check the features list vs newer models, this may bee all you need. I use it for scheduled temperature control based on time of day and day of the week. (This model does not have the learning feature, which is fine) It has helped reduce my power usage. Do pay attention to setup instructions and take note if you are using a heat pump, the setup is slightly different.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Google Neat Thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as many features as the more expensive model, but it does all we need it to do and it can be controlled from your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Remote control

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was easy to install and set up. I really like being able to control the unit with my phone. Setting up schedules of when it is on or off or reducing temperature when we are not home is very nice.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Minimalist Thermostat.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great thermostat. I had the upgraded version of the nest until it broke when my son threw it across the room. Everything works as it should.

    I would recommend this to a friend
  • Pros mentioned:
    Installation
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Easy install, easy battery change.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thermostat was super easy to install. The batteries it came with were already dead and only realized after finishing install which kind of sucked but it was very easy to just remove the face plate and change them out.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Simple thermostat, make sure you have right wires

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for an older gas furnace with a forced air system. Bought new HVAC wire since my old thermostat only req'd a red and white (YES you need C wire or transformer if you only have a R and W!). Was having my furnace constantly turning on and off. Eventually purchased a transformer from Amazon to power the Nest. Having a hard time connecting it to Wifi, but it does what I need and is much more aesthetically pleasing than my previous clunky thermostat.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi mariahp, thanks for sharing a review about the Nest Thermostat. We can imagine how hard you tried to make it work, and we appreciate all your efforts. However, it’s unfortunate to learn that you’re having a hard time connecting it to Wi-Fi.

      Connectivity issues can be caused by different factors like location and distance of Nest device, Wi-Fi router, outdated phone and Nest app. This may also be caused by Wi-Fi network congestion, and Wi-Fi interference with other devices and/or networks. Removing other devices from your Wi-Fi might help.You can also try setting up your Nest Thermostat on either the 2.4GHz or 5GHz bands and see which band is more reliable.

      If still unresolved, we’d like to have a closer look into this issue as there could be other several reasons why the thermostat is behaving differently. You may get in touch with our support team here anytime: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Ease of use, Remote control

    Rated 5 out of 5 stars

    LOVE

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was worried about this product, as I'm not very tech savy, but I absolutely love this thermostat! So easy to use and I love that i can change the temp even when I'm away from home.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Overall performance

    Rated 4 out of 5 stars

    Good with one miss

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great thermostat works well connects quick and easy with simple install. 4 stars since it doesn't work with the best temperature sensors

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Thundercheeks, thanks for posting a review. We apologize if you’re unable to connect your Nest Thermostat with the Nest Temperature Sensor. Your feedback is important to us as it will greatly help us improve our products and services. We’ll also make sure to pass along the details of your feedback to the right team. If you need help, feel free to contact our support team. You can reach out to us anytime using this link: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Perfecto

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible device, super easy install, works great!

    I would recommend this to a friend
  • Pros mentioned:
    Installation
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Works but google app can mess up

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to install. However the google home app wouldnt work to do installation no matter how many attempts. Tried again next day and it worked.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hey there! Thanks for letting us know the Nest Thermostat installation went easy for you. We’re sorry to hear you had trouble with the setup using the Google Home app, but we’re glad you’re able to get through it the next day. We suggest making sure that the Home app is always updated with the latest version for optimal experience.

      We hope you’re getting the most out of its smart features, and if you come across any concerns around the functionality and performance of the Nest Thermostat, please contact us anytime and we’d be happy to provide you with services and assistance here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Google Thermostat

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and use. Great features for phone controls.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nest Thermostat

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased two of these a couple years ago and they are working great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worth the extra few bucks.....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After initially getting a cheaper brand that turned out to be a complete nightmare to set up and was nowhere near as intuitive, I brought back the other brand and bought two of these Nest Thermostats (one for upstairs one down). The Nest was really easy to set up and does support no C wire without having to rig anything in your furnace panel wiring. One it was connected to WIFI it set up in a matter of minutes with no issues. It did take a little learning to figure best way to set up for how you best want the thermostat to work during certain times of the day but think I have that sorted and while on vacation I am able to adjust themp up on my phone while turning down prior to our return. Does what it says at a great price.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with this purchase. It works seamlessly with the app and allows us to connect to our local energy company to get reward for energy conservation. Great buy!

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Enjoying my new thermostat.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really glad I made the upgrade from my ancient thermostat to this Nest Smart Thermostat. I had been running the heater more than normal during this especially cold winter. After a couple of rather high electric bills, I figured a new thermostat would likely run more efficiently and, hopefully, help lower my usage and bills. I am not sure of the effect on my bills yet. But the AC certainly seems to be running more efficiently. I also love having the ability to control the settings while away from home. I have lowered the temp while away after having forgotten to do so before leaving. That's not only efficient but a cool bit of tech. Even if it does not greatly reduce my overall usage and costs, it is a great upgrade for all that it does provide.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Is not only about looks.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good on controlling temps, stabilizes the house very well, differently than my previous analogic one.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Love it! (but not for those who don't use apps)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to adjust temp on app, learning curve on device, but easy once you figure it out! Great for someone who uses mobile technology regularly, may be harder for people who aren't as familiar with technology

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Review of thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best smart thermostat; easy install, reliable app, and connects to Alexa for easy control.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    easy to use

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, great for controlling your HVAC especially if you have a fixed schedule or if you are gone a lot. Nice to be able to control from outside the house while cleaning HVAC (disconnect pulled). Saves on electric bill

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Google smart thermostat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surprisingly easier to use than I expected pretty much without even trying I've already saved money or not my energy cost and like I said I haven't really set things up on a schedule yet very happy with the purchase should have done it years ago

    I would recommend this to a friend