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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2302 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers consistently note the product's ease of use and strong overall performance as significant advantages, further appreciating its straightforward installation, remote control capabilities, and sleek design. However, some users have experienced intermittent connectivity issues and compatibility challenges with certain systems. Minor concerns also include battery life and the user interface.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 2,302 reviews
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    NEST

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, works as advertised, easy to install.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Its a Thermostat...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, this did one did not work for me since I have 2 zones. So for ANYONE reading this if you have more than 1 zone or more than 1 power supply this WILL NOT work for you. You will have to get the Google Learning Nest. Yeah I learned. Learned to spend way more money. Oh yeah, save yourself some time and buy the faceplate at an additional 15 bucks plus tax. You will need it. FYI the faceplate is included in the Learning Nest and the Nest-E. I'm sure this one works great if it works for you.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi ToasterOvenBuyer,

      Thanks for sharing your review of Nest Thermostat. We’re sorry to hear it didn’t work for you.

      Though Nest Thermostat would generally work without a common(C) wire, some systems such as the ones that can’t deliver enough power, gas valves, and zone or relay panels require a common(C) wire to work with Nest thermostats. You would need to contact a local pro for C wire installation.

      If you're willing to give us another opportunity to work with you to help out with the issue, we'd be happy to do our best to assist. You can get in touch with us here: https://support.google.com/googlenest/contactflow Nest

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Nest

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a nest at another home and it works great. I wanted one for my vacation home so I could monitor both from one app. The HVAC guy hooked it up and we could not get the heat to work. After much investigating we found out the Nest wont work on many old thermostat lines because there is not the correct wires. Because there is no attic in the vacation home we can not rewire without tarring walls out. This is very annoying. and now I have a nest i can't use.

    No, I would not recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Hey AdeleP! thanks for your review! We regret that the purchase of your Nest Thermostat was not compatible with your HVAC system.

      Google Nest thermostats are designed to work with most 24 V systems, even older systems. They work with all common fuel types including natural gas, oil, and electricity.

      You can also check your system's compatibility here: https://store.google.com/intl/en_us/widget/compatibility/thermostat/ Nest

  • Pros mentioned:
    Ease of use, Installation

    Rated 4 out of 5 stars

    Great product!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Easy to use and no problems installing it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Easy to install and use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install the thermostat and the direction/ guide is provided in the app. Easy to navigate through the app too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Perfect Home Upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted an easier way to automate my heating and cooling needs and this hit the ball out of the park! Works as advertised and is easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First Smart Thermostat. Easy to use. Very functional. Love Google.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Remote control

    Rated 5 out of 5 stars

    Google thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. Works great remotely. Very inexpensive to purchase

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Love The Convenience.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the convenience of the Nest Thermostat. Easy to install, easy to use. It also looks much nicer then the old ugly thermostat.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    As you know, it’s a successful product.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a thermostat with no flaws to point out—there’s nothing more you could ask for in such a product. It’s a reliable item that continues to sell well even without reviews, and it’s likely to keep selling in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Overall performance

    Rated 4 out of 5 stars

    Good replacement.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace a standard Honeywell. Looks Great. Easy to install. The dial is a little finicky but does the job.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Thermostat

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 2nd Google Nest Thermostat I have purchased. I bought this one for my 2nd home and it works great. I love how well the Google Nest Thermostat integrates with all my Google devices,

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 4 out of 5 stars

    a little clunky but works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and works well. Touch pad is a little clunky but you can just use your phone.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello pabloh, we appreciate you sharing your review of your Nest Thermostat. We're sorry to learn that you're experiencing some issues with the touchpad and we would like to assist you in improving the performance of your Nest Thermostat. We'd recommend that you reach out to our support team and help you in finding a resolution. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Yeah, I needed it.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was debating for months whether or not I needed this. I do have the Google smartspeakers in my home. But I figured "what the heck?" Worst case is if I don't need it, then I can return it. Well, I've been using it for over 6-Months now, and now that I've had it, I can't live without it. The joy of just calling out to my speakers and telling Google to change my room temperature is a boost to quality of life. Especially for someone like me that has an apartment that changes dramatically in temperature over 1 degree. I highly recommend this to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Best Buy did good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install looks great and works great easy to install on cell phone

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Looks Nice and Works Well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used a Nest for about 9 years before this one; however, I didn't realize there was a major difference. I had the Learning Nest Before and it was amazing. Never had an issues with the Nest App, programable instantly and connected to my Wi-Fi no problem. This product does not connect to the Nest App, it only uses Google Home but it disconnects every week. The Nest is still connected to the Wi-Fi but the App just disconnects. Other than that 1 issue, i LOVE It.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great profuct, we love it at house because we can control it even not being at home

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thermostat works great! Easy to use from the phone and convenient. I love the motion sensor display.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    this works

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this smart thermostat keeps the house in the temp range all year without me having to switch between heat and cool.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Value for Same Function and Style

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will keep this brief. The Oringinal Nest thermostat (2nd or 3rd generation) is still the best one out there in terms of functionality, style, and intuitive use. So I would actually give this a 3 out of 5 stars. HOWEVER, the fact this is about $200 dollars cheaper on sale then the Orginal and has all the same functionality in the app and on the nest (plus some people may enjoy the look).

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi JustDat1Guy, we truly appreciate your feedback about the Nest Thermostats. Nest thermostats are designed to be more than just smart; they're also meant to be thoughtful and helpful parts of a home. And while every good quality product comes at a premium price, Google Nest worked on giving its customers a beautiful, yet affordable, and easy-to-install thermostat. It provides an efficient yet affordable choice to households that are interested in a smart thermostat without going over the budget.

      We hope you’re making the most out of its features. And if there’s anything we can be of help, simply let us know by visiting us here: https://support.google.com/googlenest/gethelp Nest