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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2302 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers consistently note the product's ease of use and strong overall performance as significant advantages, further appreciating its straightforward installation, remote control capabilities, and sleek design. However, some users have experienced intermittent connectivity issues and compatibility challenges with certain systems. Minor concerns also include battery life and the user interface.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 2,302 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Makes life easier!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works so well. We already have Google speakers set up throughout our home. This is easy to adjust on my phone from wherever we are. I can also ask the speaker to adjust it when I don't have my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    It's a thermostat.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does its job. Google home on the otherhand could use some improvement.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great For Apartment

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great for an apartment. We have ours in the living room and it picks up on every little thing and is super inexpensive. The app is the best part.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Satisifed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good performance and elegant design, easy wiring. Even have the fault detection on your equipment and reccommended fix.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Easy install, great features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up. Found a Youtube video that walked us through the whole process. Love that it detects when our smart phones are out of the house so it can adjust the temperature automatically.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    I can’t believe I put off buying this!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing technology! I can’t believe I put off buying a wifi thermostat. It’s great to be able to control the thermostat without getting out of bed! A must have! This thermostat is cheaper than the other nests and no different in use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Thermostat

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the simplicity of thr thermostat, but extensive customization via the app. I wish i was touch screen, but for thr price i can live without it.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hey there, Bryce. We appreciate that you love the simplicity along with the app features of the Nest Thermostat. We understand that having a touchscreen display can be ideal for you. We’d be happy to share this with the right team for future improvements. If you run into any questions or concerns about the Nest Thermostat and its features, feel free to find us anytime here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great deal and product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great addition to the house. Being able to control from my phone and set a schedule has been life changing.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Service is terrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Service at the Lancaster store is terrible. This product is probably fine it just does not work with my model of furnace. When I went to return it I was first told I could not return it because I only have 3 days to return. Then I was told 2 weeks and then I was told I could not return it because it was opened (how else was I to know it would not work). I have installed 3 nests at other homes. In this case, I called customer support and they said I needed some extra wiring. That took more than a week to get and I was out of town for 2 weeks when it came. Anyway, the manager refused to credit my account and take the return. He and his manager were cranky and not even listening. The irony is, while we waiting to addressed I was telling my mom why I always chose Best Buy -- because their customer service is so good. But no more. Not sure if it is just this store or the whole company is changing but I will just order on line as that is easier for me anyway since I travel for work. I try to shop local to help out but not if they are mean.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Excelente and Beautiful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is Excelente and beautiful. Very practic and modern. it is also exclusive and has a. great endorsement. We are reassured by your guarantee.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install. I love having control over my home when I'm away or while I'm at home. No more worrying about trying to learn the programming of other thermostats. Extremely helpful if you already have google home installed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to install and use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install through the Google Home app as well as setup and manage scheduling. Would recommend checking your current thermostat's wiring before uninstalling to ensure the Nest will replace your current setup.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well with the walls and has a sleek look

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replacement

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to buy new one. Since i had first gen and it no longer connects to app.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nancy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product saved my life, and hundreds of miles monitoring my empty house with an old furnace. This is a real winner

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Looks great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Very stylish, easy to install, was able to link it to my google home app Fairley easy. No complainsts

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally made the change

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though its an older model it does everything we were looking for. I love that i can control it from my phone from anywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nest Thermostat

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome thermostat! I replaced my smart fill treat thermostat with the nest and everything runs smoother. Programming is easier with Google home. Motion detection and learning is a great feature. I only wish it would sync with Alexa.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A must when you own multiple properties.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been using these in all our properties and love them. We can set and monitor the temp in locations we are not at during rough weather times. Cheap insurance.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Just right

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just right functionality and remote features. If you need more ways for settings and options spend a little more for the higher model.

    I would recommend this to a friend