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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2302 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers consistently note the product's ease of use and strong overall performance as significant advantages, further appreciating its straightforward installation, remote control capabilities, and sleek design. However, some users have experienced intermittent connectivity issues and compatibility challenges with certain systems. Minor concerns also include battery life and the user interface.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 84 Showing 1,661-1,680 of 2,302 reviews
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Simplicity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to use and set up other than the fact it won't set up to my wifi even though I know I have entered the right password.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Nicole, thanks for sharing your feedback with us about the Nest Thermostat, and we apologize for the inconvenience it has caused you. We can imagine how hard you tried, and we appreciate the time and efforts you’ve spent on this. If your other devices connect to your Wi-Fi well but not your thermostat, we’d like to know more about what went wrong and look for a way to help you best. We suggest getting in touch with us for further isolation and troubleshooting guidance here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Nest thermostat review

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love having a schedule and using my phone and Google nest to control the thermostat. Wish the schedules were a little easier to change in Google home for days when my schedule is different like holidays or other days off.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great look

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a great look and pretty fancy from sides. Style is for millinium. Not easy to operate if someone does not know too much about touch screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great thermostat! You can control it from your phone. I get the house chilly on my way home from work

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product . Just what we were looking for. It is a basic thermostat but able to connect to iphone for convenience. Only hiccup was trying to pair it with Alexa.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not easy to use

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall is good. But not easy to use in app. Eco function is not good bc it changed itself.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Thermostat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an updated thermostat for your home. Hooking up to wifi so you can control your home's temperature when you are away is awesome.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was challenging. Had to buy the component part that made it compatible to the existing thermostat. Works well otherwise.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello Fidgal, thanks for posting your review. It's unfortunate to hear that you had a difficult experience with the installation of your Nest Thermostat. Please know that your feedback here helps us in understanding our customers' needs when it comes to the products and services we provide. If you have additional feedback or need further assistance with your Nest Thermostat, feel free to contact us on our Google Help page by visiting the link here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Way better than my old, dumb thermostat.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent thermostat. I can look at how long it takes to heat up my house, how often, and I can even set up schedules and many other features. If you have an old, manual thermostat... Upgrade. It's worth it! I installed it myself, as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super great product,love the app Make me have access to all details and save money

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Nest

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe this is a good thermostat but it not for me. It is not working at all. I got the Nest 3 and it working fine

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Jbhqn, thanks for choosing Google Nest products. We're sorry you encountered this issue with Nest Thermostat.

      If you're willing, we'd like to help you with the issue you are experiencing with Nest Thermostat. Our dedicated team of support specialists would be happy to help you, if you can reach out to us using this link: https://support.google.com/googlenest/gethelp Nest

  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Nest Thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as fully functional as the higher cost model, but a nice option if you are seeking remote access via phone.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi bobw, thanks for posting your feedback. We regret to learn that Nest Thermostat didn’t meet your expectations. We value your feedback as we’re always looking for ways to improve our products and services. If you need assistance, you can always reach out to our support team. We’d be happy to help you here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Nest Google

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent - I’m a girl that doesn’t know anything about electrical but it was so easy to set up. It comes with a video tutorial and it’s step by step on how to assemble.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 4 out of 5 stars

    Fantastic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Was cery easy to instal. Husand is in love.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good product but the improved version is easier to handle, so I returned and bought the other one, a little more expensive but easier to handle

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Ok for an entry level smart thermostat.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "Works with most systems". Did not work for my 2 thermostat system. Had to purchase 2 Nest Learning thermostats instead.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi DJintrinisc, thanks for sharing details about your experience with Nest Thermostat. We do appreciate that you bought the Nest Learning Thermostat even though the Nest Thermostat didn't quite work with your heating and cooling system, and we apologize for any inconvenience you may have experienced.

      If you will need further help in the future, please consider contacting our support team for further assistance with your Nest Learning Thermostat. We'd be more than happy to help you with your support needs here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice thermostat! Very good quality. Unfortuantely our system won't allow us to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Look for Rebates

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price is reasonable. I recommend looking at your utility provider as many provide rebates for installing a smart thermostat. I paid $100 in store, but received a $75 rebate for the installation. Easy setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great way to keep your electric bills low! This is better than the learning thermostat as well. I have the learning one in my original home and this one in my rentals. Much better deal!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good overall.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good product. Digits screen is nice & easy to read. App doesn’t always work & when updating temp manually the unit can be fussy.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there Quamber, we appreciate your feedback and we're glad to hear that you find Nest Thermostat as a good product overall. We do apologize for any issue you may be having with the Google Home app, and when updating the temperature manually using the capacitive touch sensor control.

      Uninstalling and reinstalling the Google Home app may be helpful with the issue. You may also try installing the Google Home app on another Android or iOS mobile or tablet device to isolate the issue further and to see if it might be related to your current mobile device. We highly suggest contacting our support team if the issue is persistent. We'd be happy to assist you by simply reaching out to us using this link: https://support.google.com/googlenest/gethelp Nest