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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2302 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers consistently note the product's ease of use and strong overall performance as significant advantages, further appreciating its straightforward installation, remote control capabilities, and sleek design. However, some users have experienced intermittent connectivity issues and compatibility challenges with certain systems. Minor concerns also include battery life and the user interface.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 94 Showing 1,861-1,880 of 2,302 reviews
  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    screw up

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this item would not work with my boiler it would have Been nice to know when i bought the item and try to get a appoiment with best buy for instatlation .good to know if it was explained to me when i went to the stor to buy the item

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi vito, thanks for sharing your experience with us. It's unfortunate to hear that you encountered this issue and we're sorry for any inconvenience this may have caused you.

      Nest Thermostat works with most 24 Volt heating and cooling systems including boilers. However, to verify compatibility of your boiler system, you may want to try out the Compatibility Checker tool on our support page here: https://store.google.com/us/widget/compatibility/thermostat

      We'd be happy to provide further guidance and help with your concern. Please feel free to contact our support team whenever you visit the Google Nest help page using this link: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    easily programable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easily programable on the device itself, or your phone, or I can just tell my nest mini what I want to set the temperature at

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had. Coupon from power company so bought it cheaply. Hope to use it in new house.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the price! Like the settings and options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Useful Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product, bought as a gift for friend. Very useful when you want to handle the temperature using mobile app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad for the price Only problem it should be a little bit bigger Setting Need to be a little bit more clearer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good thermostat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this version but the learning thermostat is better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need 24v c-wire connected, otherwise this thermostat will drain out battery very fast and no walk by to see temperature display.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Control Temp from Anywhere

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its great. The only issue the google app to use it a little confusing. It works well with my Alexa

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi gbreadman5, thanks for posting your feedback. We’re sorry to hear that you’re having challenges using the Google Home app for your Nest Thermostat. Your feedback is important to us as we’re always working to improve our products and services. If you need help, you can always reach out to our support team here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Energy efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for cutting down on energy Bill. Highly suggest the trim kit.. had a huge hole that had to be patched

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super helpful, i can warm the house without getting out from under my covers so starting my day is better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far working well. We got a discount from our electric provider because of this purchase.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Didn't end up working with my wiring.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this because It was on sale, but it didn't end up working with my existing thermostat wiring.

    I would recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Hi Eric, thanks for your review. We’re sorry to hear that your Google Nest Thermostat is not working properly with your wiring configuration. We recommend checking that all your wiring configuration was set up correctly; you can use this reference link to confirm the wiring: https://support.google.com/googlenest/answer/9452748
      If you need more assistance, please contact us at the following link: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    Good for us

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like nest brand thermostat and this color is my favorite color I like it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just ok

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great but it changes to my temperature 4 times each day. It’s set at 75 then at 7 it changes to 79 and then around 8 it changes to 82. I always change it back since I start feeling the difference in temperature. Already tried deleting the eco saving mode and it always go back to the default

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Patty, thanks for reaching out. We´re sorry to hear that you´re having a difficult time keeping the target temperature for your Nest Thermostat.

      We recommend resetting your Nest Thermostat to fix the issue. This will erase all data and you may need to set it up again. To reset, go to Settings > and then select Factory Reset . Your thermostat will ask you to confirm your choice. Once you’ve confirmed, your thermostat will take a few moments to reset.

      For any other support needs that may arise, please consider contacting our support team by visiting us at the Google Nest help page. Nest

  • Rated 3 out of 5 stars

    Mediocre thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m lukewarm on this thermostat. I’ve had previous versions from Nest, but this one using the Google Home App to control is way more difficult to manage. When I want to temporarily change the temperature, it’s impossible to get it back on the schedule when I’m done with the temporary temp.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi JJwins, thank you for posting your feedback on your Nest Thermostat. We're sorry to hear that you're experiencing some difficulties in controlling your Nest Thermostat. Our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. If you need further assistance with changing the schedule of your Nest Thermostat or if for any other concerns about the device, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good product but not for old systems

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product worked great but it didnt would like it should with my system which was 27 years old. It leaked a small amount of amps across the board that made my inducers motor keep kicking on and off

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Energy Savings

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving the Neat so far. Still trying to set up the schedule but I already know I will save in my bill!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving my nest! It’s so nice to be able to adjust it from anywhere with the app!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good deal. Works with Alexa. Not sure about saving electricity, but I can control thermostat remotely

    I would recommend this to a friend