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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2295 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are delighted by the product's ease of use, strong overall performance, and straightforward installation process. They also appreciate its sleek design and remote control capabilities. However, some users have reported intermittent connectivity issues and compatibility challenges. A few customers also noted concerns regarding battery life and the user interface.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 2,295 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best smart thermostat ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this thermostat. It makes life so simple!!!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Battery Powered

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works fine, and it's nice to be able to control the temperature from my phone. However, the batteries run out every 2 weeks. I wish I'd known before.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Balltce. Thanks for writing us feedback about the Nest Thermostat. We’re glad you like its remote functionality in the Home app, but we’re sorry to hear that the batteries run out every two weeks.

      Since you repeatedly get low battery messages from your thermostat, you may need to check the C wire connection or install a C wire to provide consistent power to your thermostat and prevent the backup batteries from draining. Some systems, including heating-only, cooling-only, zone-controlled, and heat pump systems, require a C wire or the Nest Power Connector.

      Alternatively, we can help you check for other reasons why the thermostat is behaving differently. Feel free to contact us for troubleshooting guidance, here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nest thermostat is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thermostat works great, is super convenient, and saves money!

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Not compatible with New Hvacs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m only giving this three stars because the new design made it unable to be compatible with hvac units from 2014???? Very confused sad I had to return. The upgraded versions that have been released before this are supposed to be compatible.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Kristen,

      Thanks for your feedback. We’re sorry to hear that the new Nest Thermostat didn’t work on your system and that you had to return it.

      If you’re willing, we recommend using the Compatibility Checker tool on our support page to verify if your heating and cooling system is compatible with the new Nest Thermostat. You may access the tool by clicking on this link: https://store.google.com/us/widget/compatibility/thermostat?hl=en-US&GoogleNest

      If you need further help, we'd be happy to assist you. You can reach out to us by visiting the Google Nest help link: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I love it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes it so easy for me to remain comfortable with the touch of a button.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Looks like a great product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed that this did not work for my hvac system. My system is fairly new and was very surprised. I guess I should have tried the nest learning module. I even did the nest questionnaire before hand and it said it would work.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Chewmeista, thanks for taking the time to share your feedback. We are sorry to hear that your Nest Thermostat isn't working with your system.

      You can check this link for some information about compatible HVAC units:
      https://support.google.com/googlenest/answer/9251766

      If you haven't tried already, we recommend reaching out to our support team so we can help you check your equipment and improve your experience. You may contact us here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome upgrade!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great! No complaints at all, will report back if there are issues

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Limited compatibility

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m sure this thermostat works as well as the others in the series. My reason for 3 stars is the site says it’s comparable then I spend time getting it trying and finding it isn’t compatible then returning it. Super annoying.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Erich, thanks for reaching out. We’re sorry about the compatibility issue with your system and the Nest Thermostat, and that you´re returning it.

      If you would like us to have a closer look at the issue, you may reach out to our support team for further assistance via the Google Nest help page here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Google nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product overall it is easy to install and works with alexa

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product for the price. Easy installation, easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Digital Thermostat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected and aesthetically appealing. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Smart Thermostat!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great smart thermostat that just works perfectly once set up properly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product!! Amazing value!! Would buy again!!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, we hooked it up in less than 15 min.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Wifi thermostat at a low price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, the Google app walks you through al the steps

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice 10/10 would buy again.. if you don't have one get one !!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my parents house. Seems great value for the money. It does not have the learning feature which may not save them as much money but they are always home so it did not seem necessary. Did have some difficulty setting it up but seemed to be the unit and not the thermostat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend to friends and family

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This smart thermostat is awesome and has an easy to read screen in any light setting. The controls for navigating the settings on the device itself takes a little bit to get used to, so I mainly used the Google Home app for all adjustments.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Nest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, allows for remote control of thermostat

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Thermostat with cool app

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy. Space saving and easy to use. Convenient to use in app

    I would recommend this to a friend