Customer Ratings & Reviews

Hi there, Combs. Sorry you ran into trouble connecting your Nest Thermostat to your Wi-Fi network — we understand how frustrating that can be. Here are a couple of troubleshooting steps to get your device back on track:

1. Check for a W5 help code: If your thermostat can’t see any nearby Wi-Fi networks, including your own, you may have a W5 issue. To access Network settings, press the thermostat ring and open the Quick View menu. Then, select Settings and turn the ring until Network appears. If you see an Error - nest.com/w5 message on your thermostat, go to Troubleshoot a Nest thermostat W5 code.
2. Restart your thermostat: On your thermostat, go to Settings and then Restart. After your thermostat has finished restarting, use the Home app to try to connect again.
3. Restart your router: Sometimes a router restart can get your network to show up on your thermostat.

Here’s a link with more details: https://support.google.com/googlenest/answer/9249211?hl=en#zippy=;

If you still have problems, don’t hesitate to reach out to us: https://support.google.com/googlenest/gethelp?

Hi Jeff,
We appreciate your feedback on Nest Thermostat. The Nest Thermostat is designed to work if your home doesn’t have a common (C) wire. In some cases, particularly if you have a heating- or cooling-only system or use a zone controller, a C wire or other power-supply accessory may be necessary. If you decide to give Nest Thermostat a second try, we'd be happy to help you set it up if you can reach out to us here: https://support.google.com/googlenest/gethelp

Hi there Badwithapp, we appreciate your feedback. We're sorry to hear that Nest Thermostat isn't working for you.

The Nest Thermostat exclusive to the Google Home app because we wanted to create an integrated experience with other Google Nest devices. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant.

Our support team would be happy to answer any questions or support needs you may have with Nest Thermostat. You may reach out to us here: https://support.google.com/googlenest/gethelp

Hi Vern,

Thanks for letting us know about your experience with Nest Thermostat. Sorry about the issue you’re experiencing when adjusting the temperature using the touch bar. We’d like to help you out right away.

If the touch bar doesn’t respond at all, you can follow the steps below to perform a manual restart on your thermostat:

- Pull the thermostat off its base and remove both AAA batteries.
- Replace the batteries and press the thermostat onto the base until they hear it click into place. The thermostat will take a few moments to turn on and restart.

We'd like to learn more about why you’re unable to adjust the temperature using the touch bar and help you in the best way possible. If you're willing, you can get in touch with our support team and we'll help you troubleshoot the issue further. Please feel free to reach out to us here: https://support.google.com/googlenest/gethelp

Hi there, Quez. Thanks for taking your time sharing your review on the Nest Thermostat. We're sorry to hear that your Nest Thermostat was not compatible with your existing system and may have caused damage to your A/C unit. We understand that this is a frustrating and concerning situation. If you suspect any damage to your A/C system, it's crucial to turn off the thermostat and consult a qualified HVAC technician immediately. They can assess the situation and ensure your A/C system is functioning safely and efficiently. If ever you change your mind and would still like to continue using your device, we recommend visiting the Nest Compatibiliy checker here: https://store.google.com/intl/en/widget/compatibility/thermostat to verify compatibility with your specific thermostat model and HVAC system. If you need more help and other concerns, please feel free to reach out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp